PPI claim...Just starting... ***WON***

[ims21]

ims

Thanks for the quick reply.

I don't have excel (MS excel that is).

 

thx

 

Hi mot

 

OK....give me 30 mins and I'll post one in this thread for OpenOffice

 

ims

[ims21]

Hi mot

 

Try this one....before you use it change the .xls extension to .ods

 

ims

 

Calc.xls

[rob5]

Hi

 

This ok for covering letter?

 

I am writing in relation to the above payment protection insurance policy which was added to my loan account number referenced above.

 

I now maintain that I was miss-sold this policy and would like you to investigate my complaint according to your normal complaint procedures.

 

I am looking to claim back all the premiums and interest i have paid in connection with this payment protection insurance from the first payment until the date of your settlement of this claim.

 

Please find enclosed a statement of charges for ppi payments that have been made.

Also enclosed is a consumer questionaire from the Financial Ombudsman Service.

 

I look forward to your reply as soon as possible, but in any case, within the eight weeks allowed for responses to complaints by the Financial Services Authority.

 

Yours faithully,

[mot22]

Hi mot

 

Try this one....before you use it change the .xls extension to .ods

 

ims

 

[ATTACH]28374[/ATTACH]

 

ims.

Working

Very kind of you.

Many many thx and apologies for any intrusion to the thread.

 

.

[ims21]

Hi

 

This ok for covering letter?

 

I am writing in relation to the above payment protection insurance policy which was added to my loan account number referenced above.

 

I now maintain that I was miss-sold this policy and would like you to investigate my complaint according to your normal complaint procedures.

 

I am looking to claim back all the premiums and interest i have paid in connection with this payment protection insurance from the first payment until the date of your settlement of this claim.

 

Please find enclosed a statement of charges for ppi payments that have been made.

Also enclosed is a consumer questionaire from the Financial Ombudsman Service.

 

I look forward to your reply as soon as possible, but in any case, within the eight weeks allowed for responses to complaints by the Financial Services Authority.

 

Yours faithully,

 

Hi rob

 

looks good to me

 

ims

[ims21]

ims.

Working

Very kind of you.

Many many thx and apologies for any intrusion to the thread.

 

.

 

 

No dramas

 

I think rob will forgive you

 

ims

[rob5]

The More the Merrier.

[rob5]

Hi

 

Standard letter received from Nemo, they are investigating my claim and will respond within 56 days.

 

Will post when i hear anything.

 

Rob

[rob5]

Hi.

 

Just wondering what the next step is. I received a letter from Nemo saying it is still under investigation and i will hear within 28 days, which is tomorrow.

 

Got a feeling i wont hear from them. Is it a LBA next?

 

Thanks

 

Rob

[ims21]

Hi, you now have to consider which route you are going to take.

 

fos or court?

 

The limit for small claims is £5k through court (excluding the 8% interest) and if it goes to a higher track you may leave yourself open to costs of the other side. One way of dealing with this is to limit your claim to £5k.

 

fos will handle it but will take longer.

 

You really need to do some more research around the forums because you might need to present an effective case to a Judge if you are going to go all the way.

 

Regards

 

ims

[rob5]

Ok, going to have a think about what way to go.

Shall i write to nemo and give them another 14 days.

Seems strange that they wrote to me saying they would have an answer in 28 days and then nothing either way.

[ims21]

Hi

 

Wouldn't hurt to keep at them.....mention they promised a reply with 28 which they have failed to provide.

 

Regards

 

ims

Edited August 10, 2011 by ims21

[rob5]

Yep, will get it posted tomorrow.

 

Is there a lba template?

Edited August 10, 2011 by rob5

[rob5]

Hi

 

Had a read over several threads and im going to try fos 1st so that I've got the court to fall back on.

I realise this is the slower way to do it but time isnt a problem.

Ill hold of posting the lba until monday just in case their reply is in the post.

 

Are there any examples of lba's or a template?

 

Thanks

[ims21]

Hi

 

If you're going to get fos to look into it, you won't need an lba.

 

I'd do a reminder letter saying that they promised you a reply in 28 but they have failed to honour that promise. Tell them that you would like their response within 14 days otherwise you will be passing the matter over to fos to look at on the basis of their failures to comply with the time scales they themselves set.

 

If you don't get a satisfactory reply then contact fos.

 

Regards

 

ims

[rob5]

ok, decision time....

 

Had an offer from Nemo toady for £3100.

 

At first i was thinking of proceeding with fos as they had admitted the ppi was missold by making me the offer.

 

Over the last couple of hours im thinking £3100 and monthly repayments reduced by £90 isnt a bad deal.

This all happens within 28 days where fos could take a year or two and i could still end up with the same offer or less.

 

Wish i was braver and could risk proceeding with this.

 

Thoughts?

 

Rob

[ims21]

Hi

 

Well its great to get an offer and £3k is better than a kick in the teeth.

 

Isn't this a couple of thousand less than you'd calculated?

 

Have they given you detailsas to how they calclated the amount...if not I'd get details so you can check it.

 

At the end of the day it is what YOU are happy with that counts and no one can advise categorically what to accept and what not to accept.

 

Regards

 

ims

[rob5]

hi

 

Well they said that although i'd signed for ppi and i was eligible for it, i was sold too much.

They say that given the choice i would have purchased a monthly premium ppi rather than a one off premium added to the loan.

So, if i didnt have the lump sum added my ppi would have been £53 monthly (based on FSA recomendations of £9 per £100).

They have refunded the difference between £53 and what i actually paid plus 8%.

 

Rob

[ims21]

hi

 

Well they said that although i'd signed for ppi and i was eligible for it, i was sold too much.

 

How does that work then?

 

They say that given the choice i would have purchased a monthly premium ppi rather than a one off premium added to the loan.

 

How could they possibly know what you would have done?

So, if i didnt have the lump sum added my ppi would have been £53 monthly (based on FSA recomendations of £9 per £100).

They have refunded the difference between £53 and what i actually paid plus 8%.

 

Nonsense

Rob

 

Well in my personal opinion it is a fob off but that is my own view.

 

As I said, it is what you're happy with that counts and whether you want to carry on going for it.

 

Regards

 

ims

[ROB_5]

Hi again.

 

Wait till you hear this :

 

A week over the 28 days, i get a letter from nemo. It says as follows .....

 

I am writing further to our final response letter. At that time you were offered redress on the basis that we believed that you would have bought ppi, but paid a monthly premium rather than a one off premium. This meant that the amount that those monthly premiums would have been was deducted from the repayment made to you under that offer.

 

We have further considered your position, and as a result now intend to put you in the position you would have been in had you not bought any ppi.

 

This means that we would like to increase the amount of redress offered to you and instead offer you full redress in line with FSA guidance.

 

It will result in an additional amount of redress being paid to you over and above the amount you have already accepted.

 

So..... Cheque enclosed for the full amount that i was claiming - £5075 and another cheque for £20 as a gesture of goodwill.

 

Any ideas on why the sudden change of mind by nemo?? I had already returned the acceptance letter for the £3100 offer which they had received and when i spoke to them after the 28 days they told me the cheque for £3100 was ready to be sent out.

 

Very strange.. Good, but strange.

 

Rob

[ims21]

Hi Rob

 

So it sounds like you had a a cheque in the full amount you were claiming?

 

If so we can call this a win.

 

ims

[cerberusalert]

Thread title updated.