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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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fautly samsung 3d 50inch


smart201
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to start i brought a samsung 50 3d tv just under 3 months ago and it was working fine till one evening i had a big black line go though the screen then it went dead, checked the fuse's and they were fine , brought the tv with the proof of purchase back to (COMET) and i stated i wanted and refund no ifs buts of maybe's due to the short length of time ive had the tv, they were about as helpfull as a my 90 yearold grandmother ... the end result was they told me i would have to have a tech guy come round and look at it to assess that it was a manufacturing fault or not they on that basis if it was i would get a refund , so i thought ok ,a few days later the chap turned up i was expecting a guy with tools and the like to open and assess what was wrong , all i got was a tool who took serial numbers and said it would have to be repaired .. no refund no replace no nothing , im now by this point getting really ****es off as he said it could take upto 4 weeks. Ive been told by consumer direct that there has been a manufacturing fualt with these tvs and comet has had loads of returns , on this basis i think im entiteled to my money back as i dont want the same problem again , im now waiting for a reply from a letter ive sent stating if i dont get my money back in full it will be going to court ... hopefully it wont go that far , but when you think if it did comet would end up paying harf the price of the tv in solicitor fees so not worth it .....

 

im sick of comet and im not going there again the guy who sold me the tv was a total A hole , why i even brought it i dont no?????

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Hi and welcome to CAG

 

You could always email this chap:

 

, Managing Director [email protected]

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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i did think about going to my were the tv was brought and sitting outside with the tv and a bit on the tv saying comet ripps people off ..and saying to people as they work in they rip you off , and see how long it takes them to put there hands in there pockets and give me a refund then..lol

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just got this email

 

this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

 

Thank you for allowing us to be of service to you.

 

Response (Ron Teale) 11/03/2011

 

Dear Mr Nash

 

I was concerned to read your recent e-mail to Mr Harvey regarding your television which has been referred to this office.

 

We will respond to issues as soon as possible once the necessary investigations have been carried out and the relevant information obtained. However, should you wish to contact us in the meantime please call our office on 01482 592442 Monday-Friday 9.00am - 5.30pm or respond to this e-mail.

 

Assuring you of our best intentions.

 

Yours sincerely

 

 

Ron Teale

For The Managing Directors Office

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just haveing a look now, tbh it might be high time that someone went to a (national newspaper) or (watchdog) about this company!! they carnt keep treating its customers this way , time that these companys learned that if you bite the hand that feeds you your gonna get burned ... hey mr hugh harvey

Edited by smart201
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Dear Mr Nash

 

Further to our telephone conversation earlier today.

 

The authorisation number is ------. The options available are an exchange or a full refund. If you opt for the refund as you are requesting it will be necessary for the whole package to be returned. In order for the option of your choice to be processed please return to the Norwich store quoting the aforementioned authorisation.

 

I trust this confirms our position regarding this matter in the meantime may I take this opportunity to offer my apologies for the inconvenience this matter has caused you.

 

Yours sincerely

 

Ron Teale

result , and i didnt even have to go to court!!

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Hi

Glad it got sorted for you. Sometimes it pays to go higher don't you agree :razz:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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update , been on the phone with one of the md's sidekicks , and she said on thursday last week they would have to come round and look at the tv , more b*****ks , so i arranged it for saterday .... ok so sat in saterday 8-6pm and they guy didnt turn up , what a ****ing joke.... now gotta wait till monday to re ring the sidekick back to most likey re arrange , why they even need a person to just come round and note serial numbers is beyond me ..

Edited by silverfox1961
swearing.
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Criticism

 

In the past Comet has come under fire for poor customer service issues[2] and inadequately trained sales staff.[3] Complaints about Comet's refusal to refund faulty products have led to investigation by Trading Standards.[4] Comet price promise states, "There are a couple of exceptions. We won't try to match the price of internet or mail order companies with no stores. Nor do we match against warehouse or mail order clubs or voucher promotions, either online or in-store."

 

that just about says it all...

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  • 1 month later...
Im having trouble with comet, my TV screen has 3 static marks that i belive are bedded in the screen, after quoting sales of good act to comet customer service, ive managed to get an engineer to inspect the TV, if he finds its faulty can i request a replacement?

 

Hi,

You don't say how old the TV is

It's all about cost to them. If they can repair it, they will. If they can't they will either offer a replacement or full/partial refund depending on the age of the TV

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi,

You don't say how old the TV is

It's all about cost to them. If they can repair it, they will. If they can't they will either offer a replacement or full/partial refund depending on the age of the TV

 

Can't I refuse a repair?

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With a TV that is less than 6 months old, it will be assumed that the fault was there from purchase and the buyer doesn't have to prove otherwise. You cannot demand a replacement unless the store has had (I think) 3 attempts to repair

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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