Criticism In the past Comet has come under fire for poor customer service issues[2] and inadequately trained sales staff.[3] Complaints about Comet's refusal to refund faulty products have led to investigation by Trading Standards.[4] Comet price promise states, "There are a couple of exceptions. We won't try to match the price of internet or mail order companies with no stores. Nor do we match against warehouse or mail order clubs or voucher promotions, either online or in-store." that just about says it all...

update , been on the phone with one of the md's sidekicks , and she said on thursday last week they would have to come round and look at the tv , more b*****ks , so i arranged it for saterday .... ok so sat in saterday 8-6pm and they guy didnt turn up , what a ****ing joke.... now gotta wait till monday to re ring the sidekick back to most likey re arrange , why they even need a person to just come round and note serial numbers is beyond me ..

had this tv a week , more problems , buzzing and cutting out ......

cheers for your help silverfox , and yes i think the email and the chat on the phone helped ....

Dear Mr Nash Further to our telephone conversation earlier today. The authorisation number is ------. The options available are an exchange or a full refund. If you opt for the refund as you are requesting it will be necessary for the whole package to be returned. In order for the option of your choice to be processed please return to the Norwich store quoting the aforementioned authorisation. I trust this confirms our position regarding this matter in the meantime may I take this opportunity to offer my apologies for the inconvenience this matter has caused you. Yours sincerely Ron Teale result , and i didnt even have to go to court!!

just haveing a look now, tbh it might be high time that someone went to a (national newspaper) or (watchdog) about this company!! they carnt keep treating its customers this way , time that these companys learned that if you bite the hand that feeds you your gonna get burned ... hey mr hugh harvey

just got this email this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Response (Ron Teale) 11/03/2011 Dear Mr Nash I was concerned to read your recent e-mail to Mr Harvey regarding your television which has been referred to this office. We will respond to issues as soon as possible once the necessary investigations have been carried out and the relevant information obtained. However, should you wish to contact us in the meantime please call our office on 01482 592442 Monday-Friday 9.00am - 5.30pm or respond to this e-mail. Assuring you of our best intentions. Yours sincerely Ron Teale For The Managing Directors Office

seems to me from wat ive read and the dealings have had with comet is they love taking your money but as soon as they do thats it , customer relations go's to the dogs .... getting your money back becomes a dirty word. And the long and short of it is they dont seen to give a monkeys, maybe this is how big bussiness works these days, bull**** your way to making a sale then if the goods are faulty tell the customer in no uncertain terms to get lossed .. seem to be a real nice company to buy from which me and my friends arent gonna be making the mistake of buying from in the future!!

i did think about going to my were the tv was brought and sitting outside with the tv and a bit on the tv saying comet ripps people off ..and saying to people as they work in they rip you off , and see how long it takes them to put there hands in there pockets and give me a refund then..lol

cheers ive emailed him... worth a shot

to start i brought a samsung 50 3d tv just under 3 months ago and it was working fine till one evening i had a big black line go though the screen then it went dead, checked the fuse's and they were fine , brought the tv with the proof of purchase back to (COMET) and i stated i wanted and refund no ifs buts of maybe's due to the short length of time ive had the tv, they were about as helpfull as a my 90 yearold grandmother ... the end result was they told me i would have to have a tech guy come round and look at it to assess that it was a manufacturing fault or not they on that basis if it was i would get a refund , so i thought ok ,a few days later the chap turned up i was expecting a guy with tools and the like to open and assess what was wrong , all i got was a tool who took serial numbers and said it would have to be repaired .. no refund no replace no nothing , im now by this point getting really ****es off as he said it could take upto 4 weeks. Ive been told by consumer direct that there has been a manufacturing fualt with these tvs and comet has had loads of returns , on this basis i think im entiteled to my money back as i dont want the same problem again , im now waiting for a reply from a letter ive sent stating if i dont get my money back in full it will be going to court ... hopefully it wont go that far , but when you think if it did comet would end up paying harf the price of the tv in solicitor fees so not worth it ..... im sick of comet and im not going there again the guy who sold me the tv was a total A hole , why i even brought it i dont no?????