I have already replied once, only to get yet another flat refusal to do anything to help from Ron Teale in your Managing Director's office.

I know many people like you who have been sickened by Comet over the years and refuse to buy from them. I just find it amazing they stay in business. I shall certainly never ever buy anything from them again.

I should be interested to hear other experiences regarding Comet and faulty goods when outside their 12 months warranty. My experience is that without an extended warranty they attempt to wriggle out of any responsibility, even when there is strong evidence that a manufacturing fault is present. Having been contacted by and agreed with Trading Standards that I should obtain a specialist 3rd party opinion (at my expense) to indicate a manufacturing fault, they have then chosen to dispute the evidence and refuse to discuss the matter further. I should be interested to hear of others who have had similar problems with Comet. It has been strongly recommended by some consumer gurus such as Martin Lewis that extended warranties aren't worth the money, but if multiple retailers like Comet refuse to accept their legal responsibilities outside 12 months, perhaps there's a case for buying these warranties.