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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Black Horse PPI and Charges *** WON ***


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Morning everyone,

First off, Happy New Year to all the CAGGERS!

Right so life has kind of gotten in the way the last couple of months and this was moved down my list of priorities. Well no the New Year is here and I'll not be doing much socializing during January I've got plenty of time to get back on this.

Decided to check my credit file this morning with credit expert and lo and behold the BH CCJ has disappeared! I had last check mid December and it was there.

The CCJ was paid off in full in March 06, although BH had recorded it as May 06, so it should still be there.

Now I have in my correspondences to BH stated that I expect to removal of the CCJ as per FOS guidelines but have had no positive response to that request. They in fact stated that they were aware the date was wrong and would not be changing it.

So just wondering if there is a way I can see how / why the CCJ has gone?

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I think I have the answer to the CCJ, the court date of the original judgement was Dec 05. So even though it wasn't paid (satisfied) until March 06 it would be six years from Dec 05 NOT six years from March 06.

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Sorry to hear they are still messing your around X boxer.

 

I finally got most of the info from my SAR (although not all the notes nor statements are in there) I at least have enough to prepare my claims.

 

They still maintain nothing held for the earliest loan and as it was not one that "rolled over" to the next loan the earliest agreement they produced did not list the ref-this was a good tip ty, as they produced each agreement I was able to contact them with a new ref number to chase up.

 

I will be able to do a recon from the payments I reckon and as it was the lowest loan anyway, its more the others I want to sort.

 

I had sent off claims for the last couple of loans before realising I needed a SAR, and I thought they had rejected all, until the recently wrote to ask why I hadn't sent my acceptance of their offer back on one of the loans-phoned them and they are preparing a new offer to be sent.

Funny tho how the loan that would be under FOS juristriction is allowed and the same circumstances and same miss sale is rejected on the loan they state is not under FOS juristriction.

 

Well will take what I can get and refer off the rest to see what they say.

 

Good luck

Ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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  • 3 months later...

Afternoon everyone,

 

So once again I find myself updating this thread!

 

This time though it's a positive!!

 

After trying a slightly different but simplistic method and NOT using the FOS or going through court, BH have finally come back with an offer of almost £7K.

Whilst this is about £800 less than my calculations I will be accepting this offer. Once I have the cheque and it has been cashed then I will fully update the thread.

 

My oldest claim was on a loan taken out 15 years ago! :-)

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Well done!

I finally got the promised refund after alot of chasing and they are now over the 8wks for the rest of the "roll over" loans I reffered ro them. * wks was monday so am going to give them till the end of this week to see if anything turns up (I suspect they may only be looking at complaints when they are due to run out of time-all the banks seem to be doing this to hang onto the money).

 

Will look forward to your update as i have a funny feeling they may turn down the other loans as they are "outside the fos juristiction" as they see it.

 

Ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Thanks Ali, it has been a long time coming but hopefully finally there. I've been told to expect my cheque within the next 10 days.

 

Will look forward to your update as i have a funny feeling they may turn down the other loans as they are "outside the fos juristiction" as they see it.

 

Well this is how they treated mine but in their latest letter have told me I CAN refer my complaint to the FOS, so go figure lol.

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Nice one xboxer, they have suprised me today by making an offer on all the loans I recently submitted. Not sure if we should accept though as its almost 4k less than my calcs. Posted more info on my own thread.

 

Ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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