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    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
    • urm......exactly what you filed .....read it carefully... it puts them to strict proof to prove the debt is enforceable, so thus 'holds' their claim till they coughup or not and discontinue. you need to get readingthose threads i posted so you understand. then you'll know whats maybe next how to react or not and whats after that. 5-10 threads a day INHO. dont ever do anything without checking here 1st.
    • I've done a new version including LFI's suggestions.  I've also change the order to put your strongest arguments first.  Where possible the changes are in red.  The numbering is obviously knackered.  Methinks stuff about the consideration period could be added but I'm too tired now.  See what you think. Background  1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.  Unfair PCN  4.1  On XXXXX the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will  be reduced to £30 if paid within 14 days of issue). 4.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).  4.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.   4.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim. No Locus Standi 2.1  I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  2.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract. Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.  3.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.  3.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses these documents.  No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention the parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; 22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim. 5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable. No Breach of Contract  6.1      No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows a different post code, the PCN shows HA4 0EY while the contract shows HA4 0FY.  6.2        The wording “Electric Bay Abuse” is not listed on their signs nor there is any mention on the contract of any electric charging points at all let alone who can park there or use them.  Interest 6.2  It is unreasonable for the Claimant to delay litigation for Double Recovery  7.1  The claim is littered with made-up charges. 7.2  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100. 7.3  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims. 29. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.” 30. In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...'' 31. In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case. 7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  In Conclusion  8.1        I invite the court to dismiss the claim. Statement of Truth I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
    • Scottish time bar: Scottish appeal court re-affirms the “harsh” rule (cms-lawnow.com)  
    • I suppose I felt my defence would be that it was an honest mistake and even the initial £60 charges seemed unjust, let alone the now two £170's he is now demanding. There is no Justpark code for 'Sea View' on the signs in the car park and the first/nearest car park that comes up when you're in the Sea View car park is the 'Polzeath beach car park'. If I have to accept that I need to pay £340 to avoid the stress of him maybe taking me to court, then so be it. If people here advise me I don't have a case then I will just have to pay.
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Comet won't accept TV is faulty


Rich9
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Evening all and a Happy New Year :-)

 

Here's the story.......

 

In June I bought an LG LH4000 37" LCD from Comet for £499. There is a hiss/interference sound coming from the speakers and at low volume it is quite obvious and disrupts the listening experience. On a programme with no music it is at its most noticeable. I thought to start off with it may be due to us having an old tv aerial. However after using an Xbox and SkyHD through HDMI the problem is still there.

 

I reported this to Comet at the beginning of December and they sent an engineer out. He listened to the TV and agreed there was this hissing sound and said they would replace the main PCB. A week later the part arrived and a different engineer carried out the work. Unfortunately this repair didn't cure the hissing sound. Twice more the same engineer has been out to look and fiddle with the settings but the sound problem is still there.

 

However even though he admits there is a hissing sound he is refusing to write it off because LG said to him thats just the way it is on the LH series and its a trait of that model and not a fault, and that if its not noticeable on volume 10 then its tough. My point is that its irrelevant what volume level you use there should not be an audible hiss that affects the listening experience, and if we had the TV on a volume 10 the neighbours would soon complain.

 

So after a new PCB and 4 engineer visits I still have a TV that cost me £499 which hisses all the time but won't get written off because LG said so.

 

Where can I go from here? I am thinking that I will phone LG up and ask if their TV's should produce a hiss a low volume and if they say 'no' that will be an admittance of a fault. Another idea is to tell Comet that LG state the LH series naturally produces a hiss at low volume and that if this is true then they should've made me aware of this at the time of purchase. I am reluctant for the TV to go away for tests as it would be of great inconvenience and the fault I am describing can be heard where the TV is now and if it 2 engineers have heard it I don't see what any other testing will achieve.

 

Any advice, ideas or legisltation I can use will be much appreciated.

Edited by Rich9
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Todays update........

 

Spoke to Consumer Direct, they said I have a case under SOGA 1979 for the item not being of satisfactory quality. Gave me advice on letter writing etc.

 

But here's the killer......

 

Spoke to a TV tech chap at LG and after describing the problem said "there is quite clearly a fault with your TV, it should not have hissing coming through the speakers." He also logged the call with a reference number and told me to get Comet to ring him if they still refuse to budge.

 

So, a phonecall to Comet will be made very shortly, watch this space

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Guest Comet Response
Evening all and a Happy New Year :-)

 

Here's the story.......

 

In June I bought an LG LH4000 37" LCD from Comet for £499. There is a hiss/interference sound coming from the speakers and at low volume it is quite obvious and disrupts the listening experience. On a programme with no music it is at its most noticeable. I thought to start off with it may be due to us having an old tv aerial. However after using an Xbox and SkyHD through HDMI the problem is still there.

 

I reported this to Comet at the beginning of December and they sent an engineer out. He listened to the TV and agreed there was this hissing sound and said they would replace the main PCB. A week later the part arrived and a different engineer carried out the work. Unfortunately this repair didn't cure the hissing sound. Twice more the same engineer has been out to look and fiddle with the settings but the sound problem is still there.

 

However even though he admits there is a hissing sound he is refusing to write it off because LG said to him thats just the way it is on the LH series and its a trait of that model and not a fault, and that if its not noticeable on volume 10 then its tough. My point is that its irrelevant what volume level you use there should not be an audible hiss that affects the listening experience, and if we had the TV on a volume 10 the neighbours would soon complain.

 

So after a new PCB and 4 engineer visits I still have a TV that cost me £499 which hisses all the time but won't get written off because LG said so.

 

Where can I go from here? I am thinking that I will phone LG up and ask if their TV's should produce a hiss a low volume and if they say 'no' that will be an admittance of a fault. Another idea is to tell Comet that LG state the LH series naturally produces a hiss at low volume and that if this is true then they should've made me aware of this at the time of purchase. I am reluctant for the TV to go away for tests as it would be of great inconvenience and the fault I am describing can be heard where the TV is now and if it 2 engineers have heard it I don't see what any other testing will achieve.

 

Any advice, ideas or legisltation I can use will be much appreciated.

 

Hi Rich9,

 

I’m sorry to hear of the problems you’ve been having with your TV.

Based on the details of your post it does seem unreasonable to have several engineer visits and still have this problem. I have also spoken to LG myself and they are not aware of this being a “trait” with this model. Therefore, I would like to investigate this further for you, so can you please send an email using the below link and quote the reference number 124266 in your message.

 

http://comet.custhelp.com/app/ask/

 

Kind regards,

 

Andy from Comet

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Hi the person who told you the hissing is a trait of the LH range is kinda right, the problem affects the whole LH range of LG TV’s, I went though two 42LH3000 sets last January and both had the identical speaker hiss at low volume fault. In my case LG and the Curry’s Tech Guy who came and looked at the TV confirmed that the hiss was a known fault that cannot be repaired. Check out the AVforums website as there are dozens of users complaining about this fault.

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Thanks Johnny. Funny how LG won't admit its a known fault over the phone, they've "never heard of it" according to one i've spoke to, which is unlikely considering the amount of complaint on av forums. Was it LG who said it can't be fixed? Any more info would be great as the Comet service manger is due to decide what to do next, like wanting to take the telly in for inspection, which I will be refusing anyway.

 

Cheers

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Hi again well I spoke to two different people at LG and only one acknowledged that other people were suffering from the same problem. The Curry’s tech guy who came out told me that he could try new parts but it probably wouldn’t cure the hiss and as it was under 28 days old he would rather write the set off, which he did. LG told me on both occasions I phoned them that the set shouldn’t make any kind of hiss full stop and if it was hissing it was a fault. One of the LG reps on the av forum even posted that this was a known issue and people suffering from this problem should get in touch with where they bought it.

 

I was never actually told that it couldn’t be repaired, I was just going by the attitude of the curry’s repair man and what he told me. After having 2 TV’s 5 weeks apart both suffering from the exact same fault there’s obviously some kind of inherent fault / manufacturing defect. It might be worth while going through the LH series thread on the avforum and posting your problem. Also speaking from experience a letter to the MD’s office at Comet’s Rickmansworth headquarters explaining your problem wouldn’t hurt. (Include all your repair/job numbers from the pink slips they leave you)

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Just a quick update, and firstly I am thoroughly dismayed at Comet's general attitude. They're quite happy to sell a product then seem to do their utmost to wriggle out of any responsibilty in try to deal with a faulty one.

 

Main points to note are:

 

* Even though the first engineer acknowledged a fault and carried out a repair, this in Comets view doesn't mean anything. They go on the last visit which bizarrely was the same engineer as visit 1. So in visit 1 he acknowledges a fault, in visit 5, he hears and acknowledges the same hissing sound but this time says its not a fault.

 

* They claim to have sent a 'senior engineer.' In that case, why would a senior engineer fit a new PCB and not even listen properly to the TV? He seemed more relieved that it powered up again.

 

* They want to take the TV away for an inspection? If they say its not faulty then why?? Surely they would only take it away if they believed it to be faulty?

 

* Comet are happy to advise that LG sell TV's that have a hissing sound. I wonder if LG will put this in writing.....

 

I can see this ending up in a small claims court. Comet want to move the goalpost to suit them.

 

Wish me luck :)

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  • 1 month later...

Just an update.........

 

Letter written in mid-Jan to head office explaining what had been going on, what their responsibilities are, what my rights are and what I want to happen. They had complete tied themselves in knots over their handling with all the mis-information and lies that I made the letter damning and watertight.

 

Sent recorded delivery and a couple days later I get a call from one of the only nicely spoken people at Comet, I think Carly, apologosing for what has gone on and they will resolve it to my satisfaction. I explained that the TV fixed or replaced are the only options. She said it was now out of the hands of their Service Centre manager and that I would get a call from a Senior Engineer shortly. I did the day after and he said he would visit with another PCB and see if that fixed it. He arrived the other day and after listening to the TV he said there was something definitely not right with it. As suspected the new PCB made no difference. He said he would call me today which he did and said that I will get a letter in the post authorising a replacement.

 

Now I am happy with the result, but still so frustrated that it has taken so many calls and a letter to get it sorted. Until I wrote in, their Service Centre had closed the case and refused any further dealings with the telly. Their so called 'engineers' left me with no confidence, after all its not that difficult to undo a few screws, take something out, replace it and that refit the screws. I have no issue with Chris who came the other day, he actually seemed interested in the problem and seemed to be quite knowledgeable. However the overall attitude of Comet aftersales is one of intimidation (not that I felt it), lies and a shirking of responsibility. Only when its laid out clear on paper with a threat of court action will they then do something. My faulty TV should've taken one phone call from me, thats it.

 

To anyone who is, or has problems with a faulty product, get it on paper, get letters sent and do not give up. Consumer Direct will advise if you are best taking it to court and if they do, bloody well tell Comet thats where its going.

 

Good luck and take care all :-D

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I think the main problem is that there are so few qualified TV technicians around any more. I used to be one of the old school TV technicians, but gave up as you just could not get a job anywhere as we were all being replaced by collect and delivery people.

Glad you got a resutl but at the same time it shoudl have been resolved at groudn level and not at CEO level. the problem is the CEO probably instructed the store manager to act that way hoping that the problem would go away, but you never rolled over which probably took them by surprise.

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I agree Surfer01, they rely on people giving up and taken the easy option. That wasn't going to happen with me. Just hope people stick with it

 

Hopefully you will be able to advise the student with the laptop problem who has posted elsewhere.

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It is for the seller (comet) to prove that the item is faulty.

 

Sales of goods act

 

(2b) )For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

 

(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,

 

(b)appearance and finish,

 

©freedom from minor defects,

 

(d)safety, and

 

(e)durability.

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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Try this.

 

Your address

Company/ supplier address

 

Dear sir madam

 

(Reference: contract number)

 

On (date) I (bought/placed an order for) a (item), received it on (date). I have discovered that the (item) has the following problem: (add details).

 

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of (£xxx).

 

I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.

 

I look forward to hearing from you in the next seven days.

 

Yours sincerely

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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