I agree Surfer01, they rely on people giving up and taken the easy option. That wasn't going to happen with me. Just hope people stick with it

Just an update......... Letter written in mid-Jan to head office explaining what had been going on, what their responsibilities are, what my rights are and what I want to happen. They had complete tied themselves in knots over their handling with all the mis-information and lies that I made the letter damning and watertight. Sent recorded delivery and a couple days later I get a call from one of the only nicely spoken people at Comet, I think Carly, apologosing for what has gone on and they will resolve it to my satisfaction. I explained that the TV fixed or replaced are the only options. She said it was now out of the hands of their Service Centre manager and that I would get a call from a Senior Engineer shortly. I did the day after and he said he would visit with another PCB and see if that fixed it. He arrived the other day and after listening to the TV he said there was something definitely not right with it. As suspected the new PCB made no difference. He said he would call me today which he did and said that I will get a letter in the post authorising a replacement. Now I am happy with the result, but still so frustrated that it has taken so many calls and a letter to get it sorted. Until I wrote in, their Service Centre had closed the case and refused any further dealings with the telly. Their so called 'engineers' left me with no confidence, after all its not that difficult to undo a few screws, take something out, replace it and that refit the screws. I have no issue with Chris who came the other day, he actually seemed interested in the problem and seemed to be quite knowledgeable. However the overall attitude of Comet aftersales is one of intimidation (not that I felt it), lies and a shirking of responsibility. Only when its laid out clear on paper with a threat of court action will they then do something. My faulty TV should've taken one phone call from me, thats it. To anyone who is, or has problems with a faulty product, get it on paper, get letters sent and do not give up. Consumer Direct will advise if you are best taking it to court and if they do, bloody well tell Comet thats where its going. Good luck and take care all

I can quite believe what you've gone through. I've just resolved a situation with a faulty TV, gave them the option of replacement or court, nothing else. Was fed a bunch of lies over the phone about 'senior engineers' etc but it was just talk. Horrendous after sales service. I will be getting my replacement TV from them then that will be the last time i go into a Comet store.

Just a quick update, and firstly I am thoroughly dismayed at Comet's general attitude. They're quite happy to sell a product then seem to do their utmost to wriggle out of any responsibilty in try to deal with a faulty one. Main points to note are: * Even though the first engineer acknowledged a fault and carried out a repair, this in Comets view doesn't mean anything. They go on the last visit which bizarrely was the same engineer as visit 1. So in visit 1 he acknowledges a fault, in visit 5, he hears and acknowledges the same hissing sound but this time says its not a fault. * They claim to have sent a 'senior engineer.' In that case, why would a senior engineer fit a new PCB and not even listen properly to the TV? He seemed more relieved that it powered up again. * They want to take the TV away for an inspection? If they say its not faulty then why?? Surely they would only take it away if they believed it to be faulty? * Comet are happy to advise that LG sell TV's that have a hissing sound. I wonder if LG will put this in writing..... I can see this ending up in a small claims court. Comet want to move the goalpost to suit them. Wish me luck

Thanks Johnny. Funny how LG won't admit its a known fault over the phone, they've "never heard of it" according to one i've spoke to, which is unlikely considering the amount of complaint on av forums. Was it LG who said it can't be fixed? Any more info would be great as the Comet service manger is due to decide what to do next, like wanting to take the telly in for inspection, which I will be refusing anyway. Cheers

Andy from Comet, I have made contact via your link. Rich9

Todays update........ Spoke to Consumer Direct, they said I have a case under SOGA 1979 for the item not being of satisfactory quality. Gave me advice on letter writing etc. But here's the killer...... Spoke to a TV tech chap at LG and after describing the problem said "there is quite clearly a fault with your TV, it should not have hissing coming through the speakers." He also logged the call with a reference number and told me to get Comet to ring him if they still refuse to budge. So, a phonecall to Comet will be made very shortly, watch this space

Evening all and a Happy New Year Here's the story....... In June I bought an LG LH4000 37" LCD from Comet for £499. There is a hiss/interference sound coming from the speakers and at low volume it is quite obvious and disrupts the listening experience. On a programme with no music it is at its most noticeable. I thought to start off with it may be due to us having an old tv aerial. However after using an Xbox and SkyHD through HDMI the problem is still there. I reported this to Comet at the beginning of December and they sent an engineer out. He listened to the TV and agreed there was this hissing sound and said they would replace the main PCB. A week later the part arrived and a different engineer carried out the work. Unfortunately this repair didn't cure the hissing sound. Twice more the same engineer has been out to look and fiddle with the settings but the sound problem is still there. However even though he admits there is a hissing sound he is refusing to write it off because LG said to him thats just the way it is on the LH series and its a trait of that model and not a fault, and that if its not noticeable on volume 10 then its tough. My point is that its irrelevant what volume level you use there should not be an audible hiss that affects the listening experience, and if we had the TV on a volume 10 the neighbours would soon complain. So after a new PCB and 4 engineer visits I still have a TV that cost me £499 which hisses all the time but won't get written off because LG said so. Where can I go from here? I am thinking that I will phone LG up and ask if their TV's should produce a hiss a low volume and if they say 'no' that will be an admittance of a fault. Another idea is to tell Comet that LG state the LH series naturally produces a hiss at low volume and that if this is true then they should've made me aware of this at the time of purchase. I am reluctant for the TV to go away for tests as it would be of great inconvenience and the fault I am describing can be heard where the TV is now and if it 2 engineers have heard it I don't see what any other testing will achieve. Any advice, ideas or legisltation I can use will be much appreciated.

Around the corner there are marked bays and pay'n'display signs, but nothing at the end i was parked.

Got a PCN yesterday in a dead end of a tiny close of an unused part of an industrial estate, so hardly an obstruction. Anyway, posted are 2 pics of where my car was parked, clearly showing the state of the road. The debris covering the lines is hardly a few leave, its thick muck thats been there for months if not years. My point is that if the council want to fine people for parking on DYL's then they have a duty to make them visible. What do you reckon, can I get out of this one? 1) Just in front of my car.. 2) Next to my car... The whole end of the close is like that by the way.