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Found 9 results

  1. I've had ongoing issues with PAYG (pay as you go) dongles. I have discovered how much more PAYG customers pay - eg a contract customer I know with the same company pays the same monthly amount and gets 5x more data! But then is charged £25 for exceeding it, without warning. I passionately believe that the prices should be the same - why are those who can't or won't go onto intrusive contracts less valuable? What kind of a value system is this?! It means that those who can't afford contracts are, like prepay electric meters, paying the most, and often not getting a very good sig
  2. Hello everyone I am having a problem with Richer Sounds at the moment..... My TV was sent in for repair 6 weeks ago now. It was returned the first time after exactly 1 month and not only was it not repaired it actually had an extra fault! I am in touch with a very decent person at Richer sounds by email but he not is really able to help. He tells (and I believe him) me that he has esculated my case to a higher level within the company about 10 days ago but as yet I have not heard from anyone else. Currently my TV is with Richer Sounds contract repair company and I
  3. I bought an item from a UK branch of a Chinese firm called called Hobby King, and used PayPal. When the item arrived it was clearly faulty so I emailed the complaint to the firm and was asked to return it to the outlet in Ipswich at my expense. I pointed out that under the Distance Selling Regulations the return postage was paid by the vendor. They refused, so I phoned PayPal, who raised a complaint and got back to me next day to tell me that as PayPal was not UK based, I would have to pay postage, and I had to post the goods back to Hong Kong, the head office of Hobby King..! This was bca
  4. Good morning, I am in a dispute with Vodafone concerning the cancellation of my account. The contract reached 2 years in January 2012, prior to this I provided 30 days notice to cancel. I also requested a PAC code, which was subsequently supplied by TEXT, not by LETTER. The "We're sorry you're leaving text" gave me the impression that the contract would end as instructed. There was no mention that it would remain live if the PAC wasn't used. The contract remained active and I have incurred costs of around £100. Not a huge amount, but this is now a matter of principle. I have
  5. 1. I have purchased a TV for £999 from Comet on the 17 Feb 2012. (Money paid to Comet Croydon store) 2. I was told at that time that the TV was not in stock for me to take away from the store but is available for delivery. 3. I picked the delivery date of 29 Feb and took a day off work to wait for the delivery. 4. The delivery has not turned up. 5. Then I made a phone call to the customer helpline 08712009009 and explained the situation. I was told that the stock was not available for delivery and it will have be rescheduled. 6. I then r
  6. Ok; I've had enough. How do I sue BT? Fibre optics were installed and this was supposed to cure the problems I've been having for the past eight years. It's been installed since November last year. First installed and tested @ the full 40 mb a few months later it drops to less than 20. sometimes less than 2 mb. Today I can hear noise on the line the same as I did eight years ago. This is definatly a BT issue. All my hardware is disconnected. The latest fault was reported last Friday. After many calls a BT engineer was arranged for Wednesday. (BT didn't show) then Thursday (BT didn't show
  7. Hi, I need a solicitor or other help and guidance. In 2004 coop breached my data protection, failed to transfer direct debits to a new account that replaced the one they breached and then caused defaults and never helped sort out the mess they created. in 2006 they breached the data protection on the new account and again in 2008. They caused me huge problems by failing to pay my direct debits which resulted in me having to seek the help of the CCCS to buy time until the mess was sorted out I did not know I would have to wait 5 years until they owned up. In december 2010 th
  8. This is warning for everybody who may read this! I absolutely do not want anybody else suffering the treatment and unnecessary stress that has resulted in my dealings from Comet! My advice to everybody is under no circumstances should you buy from Comet! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - In September I purchased a laptop (Sony Vaio, for college) from Comet for £519.99 along with an extended warranty plan for £139.99 which I was nagged into buying by the salesguy. One month later the laptop suffered a mishap which resulted in a cracked screen. S
  9. Having recently been made redundant from my job I went online to seek help with reducing my outgoings. Whilst browsing the My O2 section of o2.co.uk I was invited to join an online chat, the operative offered me a £15/month contract but as i went afk whilst i waited for response i did not respond in time and was no availble to accept the offer. Whilst waiting for Darren to "check this" for me I had to go away from the computer. I returned to see the offer and "is that fine?" but was too late to respond as the chat had been ended. I immediately called o2 to accept the offer only
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