Jump to content


  • Tweets

  • Posts

    • Danny - point taken about the blue paragraphs.  Including them doesn't harm your case in any way.  It makes no odds.  It's just that over the years we've had judges often remarking on how concise & clear Caggers' WSs have been compared to the Encyclopaedia Britannica-length rubbish that the PPCs send, so I always have a slight preference to cut out anything necessary. Don't send off the WS straight away .. you have plenty of time ... and let's just say that LFI is the Contract King so give him a couple of days to look through it with a fine-tooth comb.
    • Do you have broadband at home? A permanent move to e.g. Sky Glass may not fit with your desire to keep your digibox,, but can you move the items you most want off the digibox? If so, Sky Glass might suit you. You might ask Sky to loan you a “puck” and provide access as an interim measure. another option might be using Sky Go, at least short term, to give you access to some of the Sky programming while awaiting the dish being sorted.
    • £85PCM to sky, what!! why are you paying so much, what did you watch on sky thats not on freeview?  
    • Between yourself and Dave you have produced a very good WS. However if you were to do a harder hitting WS it may be that VCS would be more likely to cancel prior to a hearing. The Contract . VCS [Jake Burgess?] are trying to conflate parking in a car park to driving along a road in order to defend the indefensible. It is well known that "NO Stopping " cannot form a contract as it is prohibitory. VCS know that well as they lose time and again in Court when claiming it is contractual. By mixing up parking with driving they hope to deflect from the fact trying to claim that No Stopping is contractual is tantamount to perjury. No wonder mr Burgess doesn't want to appear in Court. Conflation also disguises the fact that while parking in a car park for a period of time can be interpreted as the acceptance of the contract that is not the case while driving down a road. The Defendant was going to the airport so it is ludicrous to suggest that driving by a No Stopping  sign is tacitly accepting  the  contract -especially as no contract is even being offered. And even if a motorist did not wish to be bound by the so called contract what could they do? Forfeit their flight and still have to stop their car to turn around? Put like that the whole scenario posed by Mr Burgess that the Defendant accepted the contract by driving past the sign is absolutely absurd and indefensible. I certainly would not want to appear in Court defending that statement either. --------------------------------------------------------------------------------------------------------------------------------------------------------- I will do the contract itself later.
    • Yes - ignore. Because of another MET victim today I looked at all our MET cases back to June 2014 ... yes, 10 years. They have never dared take a motorist to court and argue their case before a judge.  They have started the odd court case, but as a means of trying to intimidate the motorist into coughing up, when the motorist defended and refused to give in it was MET who bottled it and discontinued.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Comet won't accept TV is faulty


Rich9
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4856 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Evening all and a Happy New Year :-)

 

Here's the story.......

 

In June I bought an LG LH4000 37" LCD from Comet for £499. There is a hiss/interference sound coming from the speakers and at low volume it is quite obvious and disrupts the listening experience. On a programme with no music it is at its most noticeable. I thought to start off with it may be due to us having an old tv aerial. However after using an Xbox and SkyHD through HDMI the problem is still there.

 

I reported this to Comet at the beginning of December and they sent an engineer out. He listened to the TV and agreed there was this hissing sound and said they would replace the main PCB. A week later the part arrived and a different engineer carried out the work. Unfortunately this repair didn't cure the hissing sound. Twice more the same engineer has been out to look and fiddle with the settings but the sound problem is still there.

 

However even though he admits there is a hissing sound he is refusing to write it off because LG said to him thats just the way it is on the LH series and its a trait of that model and not a fault, and that if its not noticeable on volume 10 then its tough. My point is that its irrelevant what volume level you use there should not be an audible hiss that affects the listening experience, and if we had the TV on a volume 10 the neighbours would soon complain.

 

So after a new PCB and 4 engineer visits I still have a TV that cost me £499 which hisses all the time but won't get written off because LG said so.

 

Where can I go from here? I am thinking that I will phone LG up and ask if their TV's should produce a hiss a low volume and if they say 'no' that will be an admittance of a fault. Another idea is to tell Comet that LG state the LH series naturally produces a hiss at low volume and that if this is true then they should've made me aware of this at the time of purchase. I am reluctant for the TV to go away for tests as it would be of great inconvenience and the fault I am describing can be heard where the TV is now and if it 2 engineers have heard it I don't see what any other testing will achieve.

 

Any advice, ideas or legisltation I can use will be much appreciated.

Edited by Rich9
Link to post
Share on other sites

Todays update........

 

Spoke to Consumer Direct, they said I have a case under SOGA 1979 for the item not being of satisfactory quality. Gave me advice on letter writing etc.

 

But here's the killer......

 

Spoke to a TV tech chap at LG and after describing the problem said "there is quite clearly a fault with your TV, it should not have hissing coming through the speakers." He also logged the call with a reference number and told me to get Comet to ring him if they still refuse to budge.

 

So, a phonecall to Comet will be made very shortly, watch this space

Link to post
Share on other sites

Guest Comet Response
Evening all and a Happy New Year :-)

 

Here's the story.......

 

In June I bought an LG LH4000 37" LCD from Comet for £499. There is a hiss/interference sound coming from the speakers and at low volume it is quite obvious and disrupts the listening experience. On a programme with no music it is at its most noticeable. I thought to start off with it may be due to us having an old tv aerial. However after using an Xbox and SkyHD through HDMI the problem is still there.

 

I reported this to Comet at the beginning of December and they sent an engineer out. He listened to the TV and agreed there was this hissing sound and said they would replace the main PCB. A week later the part arrived and a different engineer carried out the work. Unfortunately this repair didn't cure the hissing sound. Twice more the same engineer has been out to look and fiddle with the settings but the sound problem is still there.

 

However even though he admits there is a hissing sound he is refusing to write it off because LG said to him thats just the way it is on the LH series and its a trait of that model and not a fault, and that if its not noticeable on volume 10 then its tough. My point is that its irrelevant what volume level you use there should not be an audible hiss that affects the listening experience, and if we had the TV on a volume 10 the neighbours would soon complain.

 

So after a new PCB and 4 engineer visits I still have a TV that cost me £499 which hisses all the time but won't get written off because LG said so.

 

Where can I go from here? I am thinking that I will phone LG up and ask if their TV's should produce a hiss a low volume and if they say 'no' that will be an admittance of a fault. Another idea is to tell Comet that LG state the LH series naturally produces a hiss at low volume and that if this is true then they should've made me aware of this at the time of purchase. I am reluctant for the TV to go away for tests as it would be of great inconvenience and the fault I am describing can be heard where the TV is now and if it 2 engineers have heard it I don't see what any other testing will achieve.

 

Any advice, ideas or legisltation I can use will be much appreciated.

 

Hi Rich9,

 

I’m sorry to hear of the problems you’ve been having with your TV.

Based on the details of your post it does seem unreasonable to have several engineer visits and still have this problem. I have also spoken to LG myself and they are not aware of this being a “trait” with this model. Therefore, I would like to investigate this further for you, so can you please send an email using the below link and quote the reference number 124266 in your message.

 

http://comet.custhelp.com/app/ask/

 

Kind regards,

 

Andy from Comet

Link to post
Share on other sites

Hi the person who told you the hissing is a trait of the LH range is kinda right, the problem affects the whole LH range of LG TV’s, I went though two 42LH3000 sets last January and both had the identical speaker hiss at low volume fault. In my case LG and the Curry’s Tech Guy who came and looked at the TV confirmed that the hiss was a known fault that cannot be repaired. Check out the AVforums website as there are dozens of users complaining about this fault.

Link to post
Share on other sites

Thanks Johnny. Funny how LG won't admit its a known fault over the phone, they've "never heard of it" according to one i've spoke to, which is unlikely considering the amount of complaint on av forums. Was it LG who said it can't be fixed? Any more info would be great as the Comet service manger is due to decide what to do next, like wanting to take the telly in for inspection, which I will be refusing anyway.

 

Cheers

Link to post
Share on other sites

Hi again well I spoke to two different people at LG and only one acknowledged that other people were suffering from the same problem. The Curry’s tech guy who came out told me that he could try new parts but it probably wouldn’t cure the hiss and as it was under 28 days old he would rather write the set off, which he did. LG told me on both occasions I phoned them that the set shouldn’t make any kind of hiss full stop and if it was hissing it was a fault. One of the LG reps on the av forum even posted that this was a known issue and people suffering from this problem should get in touch with where they bought it.

 

I was never actually told that it couldn’t be repaired, I was just going by the attitude of the curry’s repair man and what he told me. After having 2 TV’s 5 weeks apart both suffering from the exact same fault there’s obviously some kind of inherent fault / manufacturing defect. It might be worth while going through the LH series thread on the avforum and posting your problem. Also speaking from experience a letter to the MD’s office at Comet’s Rickmansworth headquarters explaining your problem wouldn’t hurt. (Include all your repair/job numbers from the pink slips they leave you)

Link to post
Share on other sites

Just a quick update, and firstly I am thoroughly dismayed at Comet's general attitude. They're quite happy to sell a product then seem to do their utmost to wriggle out of any responsibilty in try to deal with a faulty one.

 

Main points to note are:

 

* Even though the first engineer acknowledged a fault and carried out a repair, this in Comets view doesn't mean anything. They go on the last visit which bizarrely was the same engineer as visit 1. So in visit 1 he acknowledges a fault, in visit 5, he hears and acknowledges the same hissing sound but this time says its not a fault.

 

* They claim to have sent a 'senior engineer.' In that case, why would a senior engineer fit a new PCB and not even listen properly to the TV? He seemed more relieved that it powered up again.

 

* They want to take the TV away for an inspection? If they say its not faulty then why?? Surely they would only take it away if they believed it to be faulty?

 

* Comet are happy to advise that LG sell TV's that have a hissing sound. I wonder if LG will put this in writing.....

 

I can see this ending up in a small claims court. Comet want to move the goalpost to suit them.

 

Wish me luck :)

Link to post
Share on other sites

  • 1 month later...

Just an update.........

 

Letter written in mid-Jan to head office explaining what had been going on, what their responsibilities are, what my rights are and what I want to happen. They had complete tied themselves in knots over their handling with all the mis-information and lies that I made the letter damning and watertight.

 

Sent recorded delivery and a couple days later I get a call from one of the only nicely spoken people at Comet, I think Carly, apologosing for what has gone on and they will resolve it to my satisfaction. I explained that the TV fixed or replaced are the only options. She said it was now out of the hands of their Service Centre manager and that I would get a call from a Senior Engineer shortly. I did the day after and he said he would visit with another PCB and see if that fixed it. He arrived the other day and after listening to the TV he said there was something definitely not right with it. As suspected the new PCB made no difference. He said he would call me today which he did and said that I will get a letter in the post authorising a replacement.

 

Now I am happy with the result, but still so frustrated that it has taken so many calls and a letter to get it sorted. Until I wrote in, their Service Centre had closed the case and refused any further dealings with the telly. Their so called 'engineers' left me with no confidence, after all its not that difficult to undo a few screws, take something out, replace it and that refit the screws. I have no issue with Chris who came the other day, he actually seemed interested in the problem and seemed to be quite knowledgeable. However the overall attitude of Comet aftersales is one of intimidation (not that I felt it), lies and a shirking of responsibility. Only when its laid out clear on paper with a threat of court action will they then do something. My faulty TV should've taken one phone call from me, thats it.

 

To anyone who is, or has problems with a faulty product, get it on paper, get letters sent and do not give up. Consumer Direct will advise if you are best taking it to court and if they do, bloody well tell Comet thats where its going.

 

Good luck and take care all :-D

Link to post
Share on other sites

I think the main problem is that there are so few qualified TV technicians around any more. I used to be one of the old school TV technicians, but gave up as you just could not get a job anywhere as we were all being replaced by collect and delivery people.

Glad you got a resutl but at the same time it shoudl have been resolved at groudn level and not at CEO level. the problem is the CEO probably instructed the store manager to act that way hoping that the problem would go away, but you never rolled over which probably took them by surprise.

Link to post
Share on other sites

I agree Surfer01, they rely on people giving up and taken the easy option. That wasn't going to happen with me. Just hope people stick with it

 

Hopefully you will be able to advise the student with the laptop problem who has posted elsewhere.

Link to post
Share on other sites

It is for the seller (comet) to prove that the item is faulty.

 

Sales of goods act

 

(2b) )For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

 

(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,

 

(b)appearance and finish,

 

©freedom from minor defects,

 

(d)safety, and

 

(e)durability.

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

Link to post
Share on other sites

Try this.

 

Your address

Company/ supplier address

 

Dear sir madam

 

(Reference: contract number)

 

On (date) I (bought/placed an order for) a (item), received it on (date). I have discovered that the (item) has the following problem: (add details).

 

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of (£xxx).

 

I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.

 

I look forward to hearing from you in the next seven days.

 

Yours sincerely

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...