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    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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PPI Yorkshire Bank - Armed Forces


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Hi, wondered if anyone can offer any advise. We have banked with Yorkshire Bank for 22 years and took a number of loans (over the phone), with these loans they have always said it would improve our chances of being successful (approved) if we added PPI. PPI was added at the begining of the loan (whole amount). We have never been sent any terms and conditions for the PPI and we are serving members of the Armed Forces therefore in secure employment with good sickness, injury benefits....not even sure that we would be covered in act of war (not seen t&c's). Is this worth a claim?? Many thanks.

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Jakkkk, if you declared your job when applying for the PPI chances are you were automatically barred from enjoying any benefits due to being in the armed forces as you've already alluded to.

 

I think you need to get hold of the terms and conditions to check this first as this will probably be the strongest argument for reclaiming PPI. To do this you need to send a subject access request for all information the lender holds on you and copies of terms and conditions of the PPI.

 

Dont forget also that the limitation act normally limits claim to the last 6 year so anything older will be harder if not impossible to claim back.

 

S.

Edited by the_shadow
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It's unlikely that war risks would be covered. Even other aspects of the cover may not have applied because so many aspects of armed forces employment are unique. However, the fact that bank staff told you that the loan might not be approved if you didn't take PPI means that it was mis-sold. I'd go for a claim - for the cost of a SAR it's worth it.

  • Haha 1
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Thanks guys, I will give it a shot, got nothing to loose, it makes you quite cross really:mad2:. At the time we needed the money so you just dont think or want to do anything that might mean you won't get approved.

 

Many thanks 8-)

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  • 1 month later...

Ok, so I sent my completed claim form and at the four week point got a letter saying 'we are looking into your complaint, we will respond within 4 weeks' - I have now gone over the 8 week, so I phoned, they said they are sending me another holding letter for another 4 weeks, with no promise they will have finished thier investigations at this point! How long do I let them do this for??

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Ok, so I sent my completed claim form and at the four week point got a letter saying 'we are looking into your complaint, we will respond within 4 weeks' - I have now gone over the 8 week, so I phoned, they said they are sending me another holding letter for another 4 weeks, with no promise they will have finished thier investigations at this point! How long do I let them do this for??

 

Ok, I think you have to wait for the final answer from the bank OR 8 weeks to have transpired before putting in a complaint to the FOS.

 

You need to be aware that last Friday some of the banks appealed an FSA order to look into any previously lodged PPI complaints and deal with them, this has had the affect that SOME banks have decided to halt even investigating said complaints... something I believe the FSA demanded they still do whilst this action takes place.

 

So it could be that a complaint to the FOS that they are stalling may be in order... Wonder what others suggest?

 

S.

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Thanks for the response. I was not aware of the PPI and the halt by some banks. Yorkshire Bank did not mention this, just said the were running over the 8 weeks due to the volume of complaints. I shall wait for the letter from them to arrive and see what that says! Many thanks.

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Thank you! - Typical just as I have gone over the 8 weeks, they probably knew this was in the pipeline and delayed it on purpose, lol .... what is the point of having protective bodies if the banks are going to ignore them anyway, as they have been told to process as normal...pointless!

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2 PPI claims at the moment, although we have had a few more loans from Yorkshire Bank that I no longer have paperwork for pre 2005. The current ones are 1 x pre 2005; 1 x post 2005. Both were 5 years duration. We were sent no terms and conditions for the PPI and I have no idea if the bank provided the cover themselves or it was a different provider, that is how vague we are, we were never told. I will just have to wait and see what happens, I am now not hopeful!

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Don't give up hope please. The judicial review is obviously concerning but claims should still be made.

 

There is no clarity over what claims will and will not be processed by the banks. However, its a fair bet they relate to pre and post 2005, with them sitting on pre 2005 cases.

 

The FSA say they should process all claims however, as do the OFT who will accept complaints after the 8 week period, for both pre and post 2005 complaints.

 

Have a look at the info here which will be of assistance. http://www.financial-ombudsman.org.uk/publications/technical_notes/PPI.html

 

On balance, claim for every PPI mis sold policy, whatever the date. Don't delay and let us know if you need help!!!!

 

Good luck.

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Thanks for the info and links....mine have just gone over the 8 weeks, so I shall wait and see what the letter that was sent at the begining of the week, by the bank, contains.....hopefully I should receive it soon, I do know that it is a holding letter, as on the phone they said it was still at the investigation stage and had not been allocated a complaints manager!

 

Many thanks for your time and trouble and the offer of help, I may need it!

Edited by jakkkkkk
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Just remember each bank is deluged with lots of complaints so their delay may be genuine. After 8 weeks you can proceed to FOS. They currently have major delays due to volume. I would be tempted to switch to FOS asap, in view of judicial review but it a personal view of mine and a decision to be made by you, based on balancing everything up.

 

Best of luck.

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  • 1 month later...

Well, I am still waiting for Yorkshire Bank, am I giving them too much time, I first raised my complaint in August we are now nearing the end of Nov and I keep getting holding letters saying 'due to the volume we are experiencing delays' - I have rang them and been told that they are hoping to have an answer by the end of the month, gggggrrrrr, do I give them the extra time? Really frustrating as I assume they will still say 'No'. Is anyone else experiencing delays with Yorkshire Bank?

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Quick question is it routine that a complaints handler telephones you to discuss, as I have had a letter today to say that a complaint handler will call me soon (still no firm date!) and what are they likely to ask, are they trying to catch you out, lol

 

many thanks

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Quick question is it routine that a complaints handler telephones you to discuss, as I have had a letter today to say that a complaint handler will call me soon (still no firm date!) and what are they likely to ask, are they trying to catch you out, lol

 

many thanks

 

Yes, I had one from the FOS ring me about my "situation" with MBNA, they tend to try and be impartial, look at both sides of the story but I have to say the one that spoke to me did her best to get the best deal for me, which she did.

 

S.

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Yes, I had one from the FOS ring me about my "situation" with MBNA, they tend to try and be impartial, look at both sides of the story but I have to say the one that spoke to me did her best to get the best deal for me, which she did.

 

S.

 

This is from Yorkshire Bank themselves though, that's what worries me.

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This is from Yorkshire Bank themselves though, that's what worries me.

 

Ah right ok, well first thing is to advise him/her that you are recording the call... even if you dont (which isnt advised) it'll give them something to think about and watch what they say.

 

If they ask you to admit/deny anything I would personally ask for them to put it formally in writing in which case you'll be able to reply properly.

 

S.

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  • 7 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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