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    • I bought my house 2 years ago. The previous owner had died. I continue to recieve parking fines and communication from DVLA in the name of the dead person, despite contacting DVLA via post to inform them I am the new owner of the property. I have sent them proof of purchase and ownership but the communications continue to arrive. Aside from using "return to sender", does anyone have any idea how to stop this and get DVLA to update their records? Not sure if relevant but the Tax class on the vehicle is disabled meaning that the price of vehicle tax is £0 per year. I assume someone is using this to get free vehicle tax which is up to them, but I'm bored of fighting with parking charge companies and getting threatening letters, as whoever is doing this is also not very good at paying for parking.
    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  I refuse to be held accountable in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I got caught shoplifting with my girlfriend in a wilkinson's store, who have taken action and are demanding civil recovery, and I'm just looking for advice. I accept guilt etc. It's our first offence, we are both 18 and we have no records.

 

Anyway, so between us we stole around 15 pounds of stuff, damaged one item that we put back because we could not steal. My girlfriend went to the checkout to buy another item, and I got caught as I was leaving the store with the stolen goods in my bag. The police came, issued an £80 fine each, which we have subsequently both responded to and paid. He said we got off lucky. The guy working at wilkinsons, a bit of an idiot, said that we are likely to recieve civil recovery in the region of £500 each.

 

The civil recovery letters came and they are both identical.

£12.94 Total value of goods (£25.93) - recovered goods (£12.94)

£82.50 Staff/magement time

£24.75 Administration costs

£30.25 Security and Surveillance

 

£150.49 total

 

They said if we pay within 21 days they will accept on an entirely ''without prejudice'' basis our client would be prepared to accept £122.99 each.

 

Now, I have two main points.

Firstly, and I think this is the more solid fraction of our defence, it seems we have been double charged, as a couple. Obviously, I have no idea of their staff/administration/security costs and though most likely exagerated, I can't argue that these costs have NOT been halved. However, the thing that pointed this out to me was the fact that they have failed to half the cost in goods and we KNOW that we stole £25.93, of which £12.94 was recoverable.

Secondly, I'm just generally skeptical of the extent of the costs. As I understand it, this is not a punishment, we have HAD our punishment (ie. the 80 pound fine) and this is simply a cost recovery. There were 3 staff members involved in dealing with the 2 of us for approximately 45 minutes. I don't imagine they get paid in the region of 50-80 quid an hour.

 

Tommorow, I'm visiting the local civil advice bureau for some help, but I was just wondering if anyone on the website could give me the lowdown on what actually happens. I noticed in another thread on the topic there were some useful replies. My particular fear is that the CAB may not be able to recommend what is actually my best course of action.

 

Finally, the direct question I would like to ask. I have a read here and there that they don't actually take anyone to court ever, or that they do but it's only multi-thousand pound theives. I want to know, what will happen if we just completely ignore the letters?

 

Thanks a lot for reading, ***

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Amazing isn't it, folks come on here, guilty of shoplifting & in this case criminal damage as well, trying to wriggle out of their just desserts.

 

Hammy :-)

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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Amazing isn't it, folks come on here, guilty of shoplifting & in this case criminal damage as well, trying to wriggle out of their just desserts.

 

Hammy :-)

 

Consumers often think that they have committed an offence but when the precise facts are determined it often transpires that no offence has been committed. Its just that because they have been accused they assume the security guard must be correct, after all they wouldn't make false accusation unsubstantiated by the true facts would they, well! would they?

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Well, I'm no lawyer but, quote "Anyway, so between us we stole around 15 pounds of stuff, damaged one item that we put back because we could not steal. My girlfriend went to the checkout to buy another item, and I got caught as I was leaving the store with the stolen goods in my bag." Seems pretty unambiguous to me.

 

Unless of course he was interviewed by the SFO!!!!!!!!!

 

Hammy :-)

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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Well, I'm no lawyer but, quote "Anyway, so between us we stole around 15 pounds of stuff, damaged one item that we put back because we could not steal. My girlfriend went to the checkout to buy another item, and I got caught as I was leaving the store with the stolen goods in my bag." Seems pretty unambiguous to me.

Unless of course he was interviewed by the SFO!!!!!!!!!

 

Hammy :-)

 

I'm saying don't assume that those who come here & 'admit' theft haven't actually committed theft they just think they have because they've been accused of it

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Amazing isn't it, folks come on here, guilty of shoplifting & in this case criminal damage as well, trying to wriggle out of their just desserts.

 

Two wrongs don't make a right.

 

I would pay for the actual items stolen or damaged. The rest is bunk.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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I'm saying don't assume that those who come here & 'admit' theft haven't actually committed theft they just think they have because they've been accused of it

 

What!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

That planet you are on in the outer limits must be further away from Earth than even I thought.

 

Hammy :-)

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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What!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

That planet you are on in the outer limits must be further away from Earth than even I thought.

 

Hammy :-)

 

Clearly you have little knowledge of what actually goes on the world of CR perhaps you do

 

When accused people often admit the offence thinking they must have committed because it otherwise why are they being told that they did. However when they get a chance to explain the events in detail its often found that no offence took place

 

AND its you who is living on another planet if you think otherwise You judge people before knowing the full facts

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Considering all the help JonCris is giving people it isn't helpful to go into the odd typo that people make. Its the substance of what they do and say that is important.

 

From Woolmington v DPP [1935] UKHL 1 (23 May 1935) comes "...Through-out the web of the English Criminal Law one golden thread is always to be seen that it is the duty of the prosecution to prove the prisoner's guilt ... "

 

That is to say you are innocent until proven guilty.

 

Luckily (in this instance) we get the above principle underwritten by Article 6.2 of Convention for the Protection of Human Rights and Fundamental Freedoms.

Edited by totallyinnocent
removed New labour slur
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Everybody makes typo's, yes, but those last couple of posts just didn't make sense, not in English anyway.

 

I'll treat the New Labour slur with the contempt it deserves.

 

Of course shopkeepers, large and small, have a fundemental right to retain stock and not have some thieving scroat nick it just because they think they have better title to it.

 

The Human Rights Act eh, that will be the same Act that gives offenders more rights than their victims is it.

 

Hammy :-)

Edited by Hammy1962

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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You should read the link in my post http://www.consumeractiongroup.co.uk/forum/showthread.php?265495-security-guard-rules&p=3123369&viewfull=1#post3123369.

 

The person in question accused of stealing a chocolate bar was an off-duty police officer, not a "thieving little scoat" as you so put it.

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Everybody makes typo's, yes, but those last couple of posts just didn't make sense, not in English anyway.

 

I'll treat the New Labour slur with the contempt it deserves.

 

Of course shopkeepers, large and small, have a fundemental right to retain stock and not have some thieving scroat nick it just because they think they have better title to it.

 

The Human Rights Act eh, that will be the same Act that gives offenders more rights than their victims is it.

 

Hammy :-)

 

 

What you doing here? your not helping anyone that's fer sure.

 

Employed by the 'thieving security/cr industry are we

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Now, I have two main points.

Firstly, and I think this is the more solid fraction of our defence, it seems we have been double charged, as a couple. Obviously, I have no idea of their staff/administration/security costs and though most likely exagerated, I can't argue that these costs have NOT been halved. However, the thing that pointed this out to me was the fact that they have failed to half the cost in goods and we KNOW that we stole £25.93, of which £12.94 was recoverable.

Did you offer to pay for the damaged goods at the store? If you owe anything to the store is is the cost of the damaged goods only.

Secondly, I'm just generally skeptical of the extent of the costs. As I understand it, this is not a punishment, we have HAD our punishment (ie. the 80 pound fine) and this is simply a cost recovery. There were 3 staff members involved in dealing with the 2 of us for approximately 45 minutes. I don't imagine they get paid in the region of 50-80 quid an hour.

Costs like this are totally wrong and have been argued about elsewhere.

You are not guilty in the eyes of the law either. Even though you paid the £80. See this thread http://www.consumeractiongroup.co.uk/forum/showthread.php?274886-FPN-s-(Fixed-Penalty-Notices)-are-NOT-an-admission-of-guilt.

They could chase you for the debt of the cost of the damaged goods but not if they hadn't tried the simple approach first of asking you to pay in the store. Did the police note anything about that? Did you say you wouldn't pay for the damaged item at the time? I wouldn't do anything to pay this extortionate amount without going through wilkinson's customer complaints first.

 

You didn't mention how wilkinson's security staff treated you when they caught you, did they "interview" you, or did they just hold you till the police came? Did they make you sign anything?

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Well they asked us about it but knew the details for they saw us on camera. Let me clarify that I am going to be a student at one of the best universities in the world, I am not an idiot or a ''scroat''. Let me also clarify that the law has deemed the punishment for my offence as an £80 fine. The civil recovery is not a fine nor a punishment but a recovery of costs to the company. Don't bring in the right-ring idiocy of no sympathy for criminals, it's just boring and medieval. Society has (albeit clumsily) decided that the 80 quid fine is justice.

 

They did make us sign some documents accepting guilt etc. I don't know the law well, I don't know what my rights are and I don't know what I can get away with not paying. And no they didn't ask us to pay for the damaged items in store.

 

I have rang the CAB and the woman was delightfully helpful, taking details of what had happenned and saying they would contact me back in the future. As it turns out, they send me a letter with no personal use of my name or anything etc, simply just a document containing legal jargon I don't fully understand.

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Please note an £80 FPN (Fixed Penalty Notice) is NOT an admission of guilt (the CoA says so) AND does NOT impugn your character & you can therefore have any admission you made to the store challenged as having been made under duress

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FPN's (Fixed Penalty Notices) are NOT an admission of guilt

 

(Free) Ad
vice for those employed in civil recovery:- read the following

 

Regina v Hamer

[2010] WLR (D) 235

 

CA:

Thomas LJ, Treacy, Saunders JJ:

17 August 2010

 

A fixed penalty notice which had been issued to a defendant pursuant to s 2 of the Criminal Justice and Police Act 2001
was not a conviction, admission of guilt, proof that a crime had been committed, or a stain on the defendant’s character, and therefore could not be regarded as evidence which impugned the character of the defendant or admitted as such.

The Court of Appeal (Criminal Divison) so held when dismissing an appeal by the defendant, Gareth Hamer, against his conviction on 12 January 2010 by the Crown Court at Harrow, before Judge Holt and a jury, for an offence of assault occasioning actual bodily harm, contrary to s 47 of the Offences against the Person Act 1861.

The prosecution alleged that the defendant had assaulted the complainant taxi driver after an evening out. The defendant pleaded self defence. He had no previous convictions or cautions, but had received a fixed penalty notice under s 2 of the Criminal Justice and Police Act 2001 for a minor public disorder matter, two months after the instant offence. After discussion between counsel and the judge regarding whether a good character direction should be given, the judge ruled that the jury should be told about the defendant’s penalty notice, but directed the jury that they might think it fairer to disregard it and treat him as of good character, and he gave the defendant a full good character direction. The defendant appealed on the ground that the judge had erred in admitting the fixed penalty notice, since it was not a criminal conviction and involved no admission of guilt.

THOMAS LJ, delivering the judgment of the court, said that the fixed penalty notice scheme was a method of dealing with low level crime without the need to prove the offence and commission of it by the person to whom it was issued. It involved no admission of guilt, nor did it create a criminal record. The scheme went no further than that. If the notice was accepted, payment of the penalty provided that no further action could be taken. The notice was distinct from a caution, where commission of a crime was acknowledged. Its issue was not a form of justice, as justice normally included guilt. It was not a conviction, admission of guilt, any proof that a crime had been committed, or a stain on the persons character. It therefore followed that it was not admissible as an admission of an offence or of bad character in the sense of impugning the defendant’s character. It might be that in some cases the Crown might wish to adduce evidence regarding matters in respect of which the notice had been issued. Counsel for the Crown had not wished the issue of the notice to go before the jury, and it was only at the insistence of the judge that it had done. It was unfair to mention the notice without an attempt to call evidence regarding the circumstances of it. The notice was entirely irrelevant and ought to have been kept from the jury. However, since the defendant had no plausible explanation for the injuries caused to the complainant, in all the circumstances the conviction could not be regarded as unsafe.

 

Appearances:
James McCrindell (assigned by the Registrar of Criminal Appeals) for the defendant; Simon Gladwell (instructed by the Crown Prosecution Service, Harrow) for the Crown.

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