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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Incompetent helpline staff cancelled Lloyds TSB Debit card


suzieb54
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I have mislaid my Lloyds TSB Gold Credit Card so to be on the safe side I phoned to cancel it. After going through all the security questions the woman said "Your new Debit card will be with you on Wednesday" I asked her if she said Debit Card and she said yes. I said it was my Gold card and she said she thought I'd said debit card. I was very angry because I need my debit card to operate the car park barrier at the airport when I go on holiday in four days time and would also like to draw some money from the cash machine. Not to mention needing to do some shopping before I go. It has to be the card you book with and that has now been blocked so I doubt it will work to raise the barrier if I try to use it. I have booked this holiday to relax as I have recently been diagnosed with cancer and am due to have surgery two days after my return from holiday. I am certainly not relaxed now and do not need this stress. I have rung the airport and they say that I may have to pay again and then write and ask for a refund. Who can I write to to complain about this ridiculous situation?:-x

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lloyds head office i assume

 

have a look in the contact details of the lloyds forum up the top

 

or how about doing it direct online via your banking log in?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks, I'm just so stressed now that I can't think straight.

 

Do you think they will actually do anything about it or just try to placate me with apologies. As far as I'm concerned I have been greatly inconvenienced and caused untold stress right at a time when I don't need it and I think there should be some recompense for that. What do you think are the chances of that happening?:?:

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pers i think you stand a very good chance.

 

they do cough when they make mistooks.

 

although many years ago

 

when my 3yrs old pushed my bank card back into the cash point and it swollowed the thing

i got onto their line within 2mins

i was told there is nowt they could do.

i was in london without a return ticket to home with no money on a bank holiday in the middle of xmas!

 

thankfully i got a friend to pay for a rail ticket via their card at a station and got back

 

when everything was back to normal and the new card arrived

you had to phone to activate it.

 

i did this and whilst discussing the circumstances, the operator said, sorry were you not offered help

i said no the only advise i got was to walk to the mainline station [some 3 miles away] and get a relative to pay for a ticket at the desk at paddington by their card.

 

she said hand-on, came back 2 mins later and offered £250 compensation

apparently i was coverd by their card insurance and should of had a taxi & money there and then!

 

so there you go.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

LloydsTSB do seem do have a habbit od making small but ultimately important mistakes, I had a ....... onm my account relating to the early payment of direct debits and standing orders, I spoke to about 10 differnt staff members both at the branch and call center and there was mistake after mistake, eventually a senior manager phoned and apologised and they arranged a short term loan to sort things out.

 

But I wasn't surprised to recently read they were top of the bank complaints list.

 

Andy

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