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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sky Contract Mis-sold Door to Door in Belfast


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Hi,

 

I am new to these forums so please be gentle on me!!

 

Back in May a door-to-door sales person from Sky visited my home and sold me a Sky TV contract. One of his key selling points was that he was able to "fix" the price of the contract for the lifetime of my subscription to Sky, this was obviously a very attractive offer as it fixed me into a reasonable contract rate without any risk of it increasing in future.

 

Anyway, come today and my letter arrived advising me of the annual price increase of £1 for my basic subscription. I contacted Sky and they informed me that they never offer any fixed price for life contracts and that all their contracts have the possibility of increasing semi-annually. Sky are currently investigating this with the field representative who sold me my contract.

 

So, really I am trying to find out if anyone else in Belfast (or anywhere else in the UK) has been mis-sold their Sky contract in a similar way as I think this would make a much stronger case to Sky. I know I was stupid in that I didn't check the contract for any information about the price fixing offer that I was sold verbally but we all make mistakes!

 

Thanks for your time

Richard

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Can they even increase the subscription cost mid-contract while you're in your minimum term...?

 

I'm with Sky, and haven't received a letter yet, but if I do I think I'll be kicking up a fuss. I've had nothing but problems really since signing up 6 months ago, and if they try to increase my subscription that really will be the last straw. Surely it's a breach of contract for them to sign you up at one price, then try to increase it halfway through?

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For a new contract they cannot increase it more than 10% in your first few months so the £1 is acceptable in this case.

 

Sky is a variable price, it is not set in contract what price you pay. The price you pay is dependant on the package you chose and the cost of the package.

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