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    • So do I gather that you are out of pocket to the tune of £2500 which is part of the purchase price and a further £1800 in respect of the warranty? The £2500 was used to buy the car. Did warranties200 per year or did they pay big motoring world directly?
    • Farage has agreed to be interviewed by Nick Robinson on Panorama. 7pm this Friday, BBC1. He didn't do very well last time he was questioned on specific policies.
    • I did what I told my husband not to do…and I telephoned them. All credit where it’s due, the lady on the phone was very helpful. I’m not gonna lie I broke down on the phone as this has been incredibly stressful. Perhaps that helped, but I would like to think they just realised they sold us a faulty car.    so we only bought one extended warranty and that was with Nissan. The car salesman gave us the hard sell and we fell for 100%! Part of the sell was if there was ever a problem then we would only ever take the car to a Nissan garage. There was a problem after a few days and we were instructed to go to a third party grange! We contacted Nissan on the phone and they said they would put on a complaint for us so maybe that helped too.    we just want to try and get all of our spend back now. The deposit, money for the finance and money for the extended warranty. I reload we will probably have to pay costs but I guess we can’t argue with that. We just need a new car!!!! Aaarrgghhhh!    thanks so much for your help once again. 
    • Right I see I didn't realise it had to be laid out like that. I have had another go, sorry I'm really struggling here! 1.The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has thus far been unable to produce any evidence that the alleged debt has been legally assigned to them. Nor have they been able to provide evidence that notice of assignment was given to the defendant on the dates stated in the particulars of their claim. 3. The claimant has given no details as to the breakdown of their claim or what dates it relates to. As a result the defendant is unable to specifically defend the claim until the claimant can show how the amount has been reached. In the claimants particulars of claim, the claimant openly admits that they have a copy of the agreement and its terms and conditions but have failed to provide these to the defendant. Pursuant to the civil procedure rules Practice Direction 16 (7.3) Where a claim is based upon a  written agreement: (1) a copy of the contract or documents constituting the agreement should be attached to or served with the particulars of claim and the original(s)  should be available at  the hearing. With the court’s permission the Claimant is put to strict proof to:- a) show and disclose how the Defendant has entered into an agreement; b) show and disclose how the Claimant has reached the amount claimed ; c) show how the Claimant has the legal right, either under statute or equity to issue a claim; 4. As per Civil Procedure Rule 16.5 (4) it is expected that the Claimant prove the allegation that the money is owed. 5. It is therefore denied that the defendant is indebted to the claimant as alleged or at all.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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suspended for gross missconduct after returning from Paternity leave.


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YTTP is right about having a companion and I hope this isn't too late. This is what the directgov website says about grievance meetings.

 

 

'You have a statutory (legal) right to take a companion to the meeting with you. To exercise this right, you must make a request to your employer that someone comes with you. They may be:

 

  • a colleague
  • a trade union representative
  • a trade union official

If no colleague can accompany you, and you are not a trade union member, ask if you can bring a family member or Citizens Advice Bureau worker. Your employer does not have to agree to this unless your employment contract says they must. However, it can still be worth asking and explaining why you feel it would be helpful.

The companion can:

 

 

  • present and/or sum up your case
  • talk on your behalf
  • discuss with you during the hearing

However, the companion cannot answer questions on your behalf. They are protected from unfair dismissal or other mistreatment for supporting you.

After the meeting, your employer should write to you to give you their decision.'

 

 

Hope that helps. Please ask anything else you need help with and good luck tomorrow. We'd like to know how you get on.

 

 

My best, HB

Illegitimi non carborundum

 

 

 

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Thanks HB. I'm taking a friend with me. There's more chance of me falling apart emotionally than messing my case up. They have allowed this but he cannot talk or answer questions.

 

Right, I'm taking with me...

The company proceedures.

A note book and pen.

Diazepam for my nerves.

A copy of both grievence letters. (there's 2 as the first was emotionally charged. The 2nd helped by ACAS).

A copy of their handbook.

A copy of my suspension letter.

 

Anything else I should take with me? Don't want to forget anything!

 

Thanks again everyone!

 

Oh, is their any particular quotes, terms I should use?

 

Thanks again!

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What I'd suggest you do is put your grievance in written form beforehand, then simply present that to them and say nothing.

You're obviously very upset by all this, and presenting a written statement will help you put across what you want to say without risk of the situation getting out of hand.

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Well fingers crossed for you. I think I'm right in saying that you can have conversations with your note-taker. You might want to check that out on the directgov or ACAS websites. If I remember rightly, you can ask for time out to confer.

 

Take your time and don't be intimidated. We're all with you and will be thinking of you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hey, sorry for the late update. The meeting went very well I think! It was agreed it had all been mishandled, poor management. However, that does not fix the way I feel, nor has my DP been dealt with yet, so I'm not totally sure whats happening. I was told to expect a update to the grievence in approx 2 weeks due to the serverity of the accusations. But, in general, the guy sent to deal with the grievence was very supportive, and understood why I felt victimised. Hopefully I'll be back in work soon.

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Sounds positive so far. Make sure that you write down everything whilst fresh in your mind (things which were said and by whom) if you did not manage to get comprehensive notes during the meeting. I'll keep my fingers crossed for you!

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Well, my confidence has just took another blow. I've just been informed that a new man has been took on at work. I feel that he could be my replacement. Surely this cannot be right???

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I was told that another mechanic had been taken on. There is very little work in the motor trade at the minute so cannot see why another mechanic would be employed, unless one was on the way out? ME! I'll ask the HR people about it I think. I might be jumping to conclusions HB, but with all they have done to me so far, can you blame me? :(

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They would be extremely foolish to take on a 'replacement' for you. Ongoing grievance with regard to bullying, incomplete disciplinary procedure.....not at all wise if it were to go to a Tribunal.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

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I'm wondering how specific it was.

For example, did it just say that you were suspended for doing the repairs?

 

Or did it say any or all of the following?

You breached Company or health and safety rules/policy.

If so, did it specify which rule/policy, when it came into force, when/how you were informed of it. Was a fresh copy supplied with the suspension letter.

Was disciplinary action, dismissal or gross misconduct written in the suspension letter?

Was there any indication of when any further action would be taken?

 

I don't know much about paternity leave but I would have thought that if the Company made a policy change during your absence they would have been required to inform you about it at the same time as they told the other employees.

 

I suggest that you write to HR asking for a copy of the investigatory/suspension meeting notes and asking them to confirm in writing their instruction that you are not permitted to contact any other employees in order to obtain witness statements to use in your defence in the event of a disciplinary hearing. (Mention who told you that you couldn't contact them, when you were told and whether it was in person or by phone.)

You could also add that you have not yet had a response to your email asking whether the new employee is your replacement.

Keep a copy of the letter and send it by recorded delivery.

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Hi, It says...

 

Recieving comisions outside of company business.

Irecoverable breakdown of trust.

 

The rule about using the workshop was not carved in stone, just a verbal agreement. A new manager has come in, and revoked it. But obviously because I was not there, or did not know, I have used the workshop as normal. I have not took any monies. So far, I have heard nothing about my disaplinary???

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