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yourturntopay last won the day on October 5 2018

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  1. If any photos are needed then I’m always very happy to help, although word of warning I’m no David Bailey . Unfortunately I won’t be able to take the photos until next Thursday as I’m not working at the Dover office till then. Just let me know what photos are needed and the area etc.
  2. I hope this is helpful, in reference to signs taken in June 2018 work these maybe out of date. I work very near Whitfield and the McDonalds situated there underwent major refurbishment around November 2018 so new signage may now be in place. If you need photos I maybe able to assist with this next week.
  3. ‘This is what happened this my claim. Once they realise you intend to defend and they have to pay for the AQ fee they go very quiet and crawl back under the rock they came from
  4. You are welcome to use any of the photos I have of the lido car park. I often pass the car park as is near my place of work. If you need any additional photos of the car park then please let me know.
  5. Did Glide state in their SAR response the basis upon which they are processing your daughter's personal data? If not, you can go back to them and push them on this. They will need to be very careful with their response because they do not have her consent. Glide stated that the LA had sent her personal information in the form of a spreadsheet via an email. This is the email we have been trying to get Glide to provide as the spreadsheet does not contain any indication that her consent had been sought or given. We want to know if the email from the LA says anything about consent I would also raise a complaint to Glide about the fact that your daughter told them she was not going to use their services and yet they still continued to try and provide a service. You should also speak to the Energy Ombudsman (https://www.ombudsman-services.org/sectors/energy) and see what they advise to do. We have raised a formal complaint with Glide about the charges and asked them to explain why. They are ignoring her emails and have not given any explanation as of yet. When the LA responds, you will need to carefully review their response. They will need to show that they had your daughter's permission to transfer her personal data to Glide. If they are unable to show this, then your daughter should be able to seek compensation for distress under the new DPA. There is a good blog about this here - https://www.mindmydata.co.uk This is what we really want to see. They have previously admitted that they did not have all the correct paperwork for my daughter and the forms that they should have sent her to complete were about sharing info with Glide and Virgin. They realised the day before the tenancy they did not have this signed and completed paperwork from my daughter as they had sent all of the forms to an incorrect email address (their error) and had not chased its return or resent the forms when they realised they had sent the firms to an incorrect email address. She was in Thailand at the time and could not complete them so asked me to do so on her behalf. That’s when we realised her LA had passed on info without seeking her consent. There is also one final question - if the LA unlawfully provided your daughter's personal data to Glide, does that mean that Glide are equally responsible as the LA? Glide do have a legitimate interest to process personal data, but the question is more about how they acquire that data in the first place (even if they believed it was done with your daughter's consent) It will be interesting to see if there are any discrepancies when we compare the paperwork Glide sent with that of the LA .
  6. Thank you for your very helpful and insightful posts. I am extremely grateful for your assistance and suggestions. Thank you We are waiting for the LA to respond to her SAR. Once we have had the opportunity to go through all of the info they send we will be in a better position to understand what has and hasn’t happened. We will keep you updated,this has certainly been very eye opening.
  7. I understand the example and totally agree. Where this differs from this example was Glide were not the utility provider when the tenancy commenced as my daughter had arranged for a different bill company to oversee this. Glide were made aware of this in July, which was a couple of weeks prior to the tenancy commencing. When Glide wrote to my daughter to inform her an account had been set up in her name. She immediately informed Glide that she did not require their services and that another company would be their supplier upon commement of the tenancy. My daughter gave full details and sent confirmation of the other company and their intention to supply services when the tenancy commenced. Did Glide not have a responsibility to check they were still supplying services to the property and had a right to ask for payment before sent my daughter a request for payment. Glide did not not check they were still the supplier although they had received confirmation the other company was supplying utility services to the property. Could it not be argued that Glide misused her data by requesting payment for services they never supplied. As I understand it Glide failed to process her data correctly by not closing down the account she never asked for or needed and misused her personal information to request payment that was not dus.
  8. Why is point 2 hard to prove? My daughter was never asked if she wanted Glide’s services, she never consented to an account being set up in her name. Her tenancy agreement only states that the LA ma pass on her information if there unpaid charges to utility companies. Glide set up an account in her name without her authority or knowledge and sent her a payment request for services prior to her tenancy commencing (the info we’ve received showed they were fully aware of the tenancy start date but still tried charging her before this date) Glide never supplied any services to my daughter as she gadxarraged another company to commence a day before the tenancy so Glide never had reason to have her information or to charge her. The LA also knew this and about the other bill company but gave her details to Glide anyhow as they receive commsion for every person they refer that applies to the spreadsheet but they supplied a redacted version of that. How do we know what is and isn’t in the email as we haven’t seen it. The ICO said the email should be redacted and sent to us as the spreadsheet was attached to the email so it’s reasonable to believe that the email may have information about her. If they have nothing to hide them why don’t they do what they did with the spreadsheet data and redact it and send her that version We don’t trust Glide, they have created multiple reasons not to comply and ignored requests then out of the blue their DPO sent her an email admitting they had made mistakes and not responded to her SAR correctly or sent all the information they should have. If she hadn't been so determined about accessing her data and hadn’t challenged Glide she never would have gotten that apology from Glide. How many other SAR has Glide ncorrectly habdled and if they can’t get that right what other errors are they making?
  9. Glide still have personal info that they are not sharing. We’ve checked with the ICO and my daughter is entitled to this information and say glide should send this but they are refusing to. The ICO have told us to lodge a complaint.
  10. Hi DX, I’m hoping I’ve uploaded the file correctly. Glide response 25.09.2018.pdf
  11. My daughter has had a lot of email tennis with Glide as they were refusing to give her all the data they held on her and were asking her to confirm personal information they should never have been given. She contacted the ICO for advice who recommended she submit a complaint but before she could do that Glide sent her an email apologising for their errors and explaining what steps they have taken to correct their errors and ensure staff are trained to deal with SAR and GDPR matters correctly. She is now considering what to do next. She has not received the SAR from the LA and so I think she is waiting for that to come through before deciding her next move. Any suggestions? Just one point that I’m struggling with is Glide’s insistence about the right to have her personal information. Glide may have been the previous tenants bill provider but they moved a couple of months before my daughter’s tenancy began. My daughter was completely unaware of Glide’s involvement at the property so had made alternative arrangements that commenced a day before her tenancy started. The first she knew of Glide was when they informed her an account had been set up in her name for bill payment. She contacted Glide and told them she had not consented to her personal information being given to them or for them to create an account in her name. She informed them another bill agency had been instructed and was ready to commence when the tenancy began. Glide totally ignored this and a couple of days into the tenancy sent her a bill requesting advance payment for ultilty usage - even though the other company was in situ and taken over as bill supplier. Glide eventually withdrew their request for payment but it took a lot of arguing and determination on my daughters part. The issue I have is that Glide were never the supplier to my daughter so why do they insist they had the right to her information and to charge her? Is this an ICO issue and/or she should report Glide? Glide response 17.09.2018.pdf
  12. Unfortunately D has not received a CT bill yet as she only moved in to the student house 10 days ago. I know she has provided her details to the council as they requested proof she is a student. Should she wait until she receives her CT bill and send this to Glide (she will call her local council and request a CT bill is sent to her ASAP) Alternatively could D send Glide a copy of her tenancy agreement instead - what do you advise? What has us slightly baffled is why Glide are asking for her DOB and mobile phone number to confirm her identity. Consent has never been given for Glide to have this information. We are intrigued about what information Glide has for D and how this was obtained. Does Glide have a responsibility to ensure any personal information they receive from referrers has been given with the owners knowledge and consent? Should the LA disclose they receive a commission payment from Gide for every referral they make? Does Glide have the right to set up an account and demand payment from an individual without ensuring they have given their consent for this? Thank you very much for your kind assistance and advice with this matter, it’s very much appreciated and valued
  13. Yes, her tenancy agreement states her personal information maybe passed to ulitity companies if there outstanding bills after the tenancy terminates but nothing about information sharing prior to the tenancy commencing. They should have sent her a form to sign agreeing to her information being shared but they sent the form to an incorrect email address so she never received it. We have confirmation of this
  14. May I ask for some more advice pretty please? D sent a SAR to Glide and they have rrequsted her to confirm her date of birth and mobile phone number so they can proceed with her SAR. Glide should not have any information on D as she never given her peromossion for LA to share for information with Glide. She has sent the SAR to see what personal information the LA gave to Glide. Is it reasonable for Glide to ask for this information? Can Glide refuse to proceed with the SAR if she doesn’t supply the requested information Please could you advise on how she should respond/proceed? Many thanks for all advice/help/suggestions given Blank.pdf
  15. Thank you for all the advice and support, it is very much appreciated. D has now moved into her new home and has met the landlord who was very pleasant and accommodating. The issue regarding the deposit has been sorted, the landlord dealt with the deposit registration and has made sure D has all the required paperwork. However the LA are still being very difficult. They are not communicating with any of the tenants. D contacted them as she needed to know the arrangements for accessing the property but they never responded. Fortunately she had the contact details for the landlord and he met us at the property to give D her key and show her around etc. We are in the process of making a SAR to glide and the LA. The LA’s website gives a lot of info regarding GPDR and who their DPO is, what their registration number is, how to contact them etc . However upon checking this info on the ICO Data protection register the LA registration number and address is different to address stated on the LA website. Is it of any relevance that the LA website and ICO have different contact addresses for the DPO? Given the confusion over the addresses should we send the SAR to the LA to the address used on all their correspondence? (They are an independent LA and only have one branch)
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