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yourturntopay

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yourturntopay last won the day on October 5 2018

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About yourturntopay

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  1. If any photos are needed then I’m always very happy to help, although word of warning I’m no David Bailey . Unfortunately I won’t be able to take the photos until next Thursday as I’m not working at the Dover office till then. Just let me know what photos are needed and the area etc.
  2. I hope this is helpful, in reference to signs taken in June 2018 work these maybe out of date. I work very near Whitfield and the McDonalds situated there underwent major refurbishment around November 2018 so new signage may now be in place. If you need photos I maybe able to assist with this next week.
  3. ‘This is what happened this my claim. Once they realise you intend to defend and they have to pay for the AQ fee they go very quiet and crawl back under the rock they came from
  4. You are welcome to use any of the photos I have of the lido car park. I often pass the car park as is near my place of work. If you need any additional photos of the car park then please let me know.
  5. Did Glide state in their SAR response the basis upon which they are processing your daughter's personal data? If not, you can go back to them and push them on this. They will need to be very careful with their response because they do not have her consent. Glide stated that the LA had sent her personal information in the form of a spreadsheet via an email. This is the email we have been trying to get Glide to provide as the spreadsheet does not contain any indication that her consent had been sought or given. We want to know if the email from the LA says anything about consent I
  6. Thank you for your very helpful and insightful posts. I am extremely grateful for your assistance and suggestions. Thank you We are waiting for the LA to respond to her SAR. Once we have had the opportunity to go through all of the info they send we will be in a better position to understand what has and hasn’t happened. We will keep you updated,this has certainly been very eye opening.
  7. I understand the example and totally agree. Where this differs from this example was Glide were not the utility provider when the tenancy commenced as my daughter had arranged for a different bill company to oversee this. Glide were made aware of this in July, which was a couple of weeks prior to the tenancy commencing. When Glide wrote to my daughter to inform her an account had been set up in her name. She immediately informed Glide that she did not require their services and that another company would be their supplier upon commement of the tenancy. My daughter gave full details a
  8. Why is point 2 hard to prove? My daughter was never asked if she wanted Glide’s services, she never consented to an account being set up in her name. Her tenancy agreement only states that the LA ma pass on her information if there unpaid charges to utility companies. Glide set up an account in her name without her authority or knowledge and sent her a payment request for services prior to her tenancy commencing (the info we’ve received showed they were fully aware of the tenancy start date but still tried charging her before this date) Glide never supplied any services
  9. Glide still have personal info that they are not sharing. We’ve checked with the ICO and my daughter is entitled to this information and say glide should send this but they are refusing to. The ICO have told us to lodge a complaint.
  10. Hi DX, I’m hoping I’ve uploaded the file correctly. Glide response 25.09.2018.pdf
  11. My daughter has had a lot of email tennis with Glide as they were refusing to give her all the data they held on her and were asking her to confirm personal information they should never have been given. She contacted the ICO for advice who recommended she submit a complaint but before she could do that Glide sent her an email apologising for their errors and explaining what steps they have taken to correct their errors and ensure staff are trained to deal with SAR and GDPR matters correctly. She is now considering what to do next. She has not received the SAR from the LA and so
  12. Unfortunately D has not received a CT bill yet as she only moved in to the student house 10 days ago. I know she has provided her details to the council as they requested proof she is a student. Should she wait until she receives her CT bill and send this to Glide (she will call her local council and request a CT bill is sent to her ASAP) Alternatively could D send Glide a copy of her tenancy agreement instead - what do you advise? What has us slightly baffled is why Glide are asking for her DOB and mobile phone number to confirm her identity. Consent has never been given fo
  13. Yes, her tenancy agreement states her personal information maybe passed to ulitity companies if there outstanding bills after the tenancy terminates but nothing about information sharing prior to the tenancy commencing. They should have sent her a form to sign agreeing to her information being shared but they sent the form to an incorrect email address so she never received it. We have confirmation of this
  14. May I ask for some more advice pretty please? D sent a SAR to Glide and they have rrequsted her to confirm her date of birth and mobile phone number so they can proceed with her SAR. Glide should not have any information on D as she never given her peromossion for LA to share for information with Glide. She has sent the SAR to see what personal information the LA gave to Glide. Is it reasonable for Glide to ask for this information? Can Glide refuse to proceed with the SAR if she doesn’t supply the requested information Please could you advise on how she should respond/proceed
  15. Thank you for all the advice and support, it is very much appreciated. D has now moved into her new home and has met the landlord who was very pleasant and accommodating. The issue regarding the deposit has been sorted, the landlord dealt with the deposit registration and has made sure D has all the required paperwork. However the LA are still being very difficult. They are not communicating with any of the tenants. D contacted them as she needed to know the arrangements for accessing the property but they never responded. Fortunately she had the contact details for t
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