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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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RBS credit card claim won now new claim after sale by OC


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Now the panic is setting in, thought give a good statement about discontinuance but do not give the judge the impression I am telling him/her what to do now I have an application to strike out their claim and their application is being heard at the same time so only have one crack at this.

 

HH

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And don't forget I have the original DN which was perfectly compliant and another thing they issued the new DN a week before the official court order discontinuing the previous proceedings - now is that confusing or what.

 

HH

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So basically what I am saying is a week before the consent order is formally issued at court they send a new DN. Pointless in my eyes as the original proceedings are still live - any comments gratefully received. I think what has happened is solicitor tells OC we haven't got a hope in hell's chance with these proceedings - you forgot to keep a copy of the DN - OC says oh we will send another one then - solicitor draws up a consent order hoping it will be finalised at court before the new DN is sent but OC is in such a rush didn't hold back on the DN and sent it before the consent order is finalised.

 

HH

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  • 2 weeks later...

Something else has sprung to mind I received the second DN before I received the Order from the court. They issued the second DN before we had the consent order agreed by the court. Surely now they have served a DN on a terminated account. It is dated before I signed the consent order.

 

HH

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Well then correspondence arrives today to tell me that:-

 

As they withdrew from the previous proceedings by consent is not discontinuance :lol:

 

Formal Demand is not termination

 

And finally, if a DN is not served properly then there is no reason why a claimant cannot withdraw from proceedings and then reissuing a new DN and then reissuing court proceedings.

 

Well if a Barrister says that it must be right!!!

 

HH

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Well then correspondence arrives today to tell me that:-

 

As they withdrew from the previous proceedings by consent is not discontinuance :lol:

 

Formal Demand is not termination

 

And finally, if a DN is not served properly then there is no reason why a claimant cannot withdraw from proceedings and then reissuing a new DN and then reissuing court proceedings.

 

Well if a Barrister says that it must be right!!!

 

HH

 

This point is, technically, correct.

 

But if they reserve a DN, it must be compliant and must give you the opportunity to rectify the breach if the account has not been terminated (which by their own admission it had not).

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Thanks for replying Donkey, I thought no-one loved me anymore!!

 

But, the second DN they served was sent to me before they withdrew the proceedings. The DN in January was £1000 in arrears, the new one is £9000 in arrears wow!!

 

Anyway I have built up my case for the hearing basing it on withdrawing and reissuing.

 

There is one point in the proceedings I need help on though, I mentioned in my original defence it was not denied or admitted I received a DN and mentioned their screenshot. They took it that I did not receive it and obviously then withdrew, I do have the original DN - it was compliant, the second DN only gave me 13 days - I have the envelope. Can I produce the original DN at the hearing or is this saying "I pretended I didn't have it but I do" - am I opening a can of worms here!!

 

My hearing is very very soon!!!

 

HH

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Sorry, I didn’t quite hear you say you received the first DN.... (ouch, careful here...)

 

If the second DN was not compliant, then that is an absolute defence, in that they cannot take enforcement action on the back of a faulty DN as the account has STILL not been properly terminated (see Koteccha v Link, pt2537’s excellent work).

 

However, they can simply go away again and reissue.

 

I think your defence has to rest on using CPR 38.7 in the long term, but you can plead no valid DN in the meantime. They would soon get a right b*llocking from the court if they keep going away to produce DNs and reissuing – they should not be allowed multiple bites at the cherry.

 

My worry is that the consent order makes reissuing possible – alas, I don’t know enough about procedure to comment on this. You need to gen up on the relevant bits of CPR and case law.

 

Are there charges etc on the account? While it’s not at court, you should be pushing them on other fronts.

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Thanks Donkey,

 

If I would have known now what I knew then I wouldn't have signed the consent order and proceeded to trial and they would have lost but at the time thought hey they have decided to discontinue.

 

I asked on my thread here about the Consent Order and if it is classed as discontinuance and was told yes and as long as I had filed a defence they could not re-issue seems things have changed.

 

My credit report shows the default date being early last year and the default balance is nearly the actual balance owed so quite incorrect.

 

Oh well will build up my case and not mention the DN

 

Thanks for your time

 

HH

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If the arrears amount is wrong, that is also a reason the DN may be faulty. They appear to have decided that as they thought they had previously terminated the account that the whole amount would become arrears. Based on monthly repayments, what do you estimate the arrears should be?

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http://www.consumeractiongroup.co.uk/forum/showthread.php?291945-Phoenix-Recoveries-vs-D-Kotecha-Court-of-Appeal

 

I think you need to query the recorded date of default too. I’m not sure that issuing a faulty DN means they can change the default date with the CRAs – the date registered with a CRA is not actually related to the date of issue of a default notice. It is simply the date the account entered default, ie. a due payment was missed. It is not dependent on the issue of a DN. You have cause for complaint.

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Thanks for your help donkey much appreciated will let you know how it goes

 

The second DN was dated 29th April (dont forget dated before I received any Consent Order to sign and nearly 1 week before it was sealed by the court) which was a Thursday I have the envelope with a big S on it so assume sent 2nd class, I received it on 4th May as Monday was the bank holiday, they gave me a date of BEFORE 17th May to rectify, the termination letter is 18th May. So they only gave me 12/13 days to rectify whichever way you look at it.

 

HH

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I’m not sure what the relevance of the date of issue of their new DN is, in that it was before the consent order was sealed. Clearly they had decided on their strategy by this time. DOn’t think it’s any kind of defence.

 

What you need is some clarification on whether the consent order prevents them relitigating. Worth a PM to someone like pt2537, as this is a procedural issue.

 

However, I’m sure they will claim the material facts are different. I’m not so sure, as they never amended their PoC in the first case – any new PoC would surely be practically the same, ie. DN, termination, sue? The process is exactly the same, only it didn’t actually happen the first time!

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Hi feeling quite deflated, my application was struck out and the Claimant's application was successful. The Judge said they were quite right to reissue as they had not served a default notice. The barrister said that the Henderson case did not apply nor did issue estoppel as they had not served a notice of discontinuance. The Judge agreed although he had no papers and so all the papers had to be reconstructed from ourselves - not a good start. Mentioned the fact that the present DN was invalid - this was mentioned in my second defence but judge said that as I had not gone into detail regarding the time issue this could not be taken in consideration. I did not elaborate on the DN as my concentration was more of res judicata. The barrister harped on for 30 minutes and I was beginning to feel that at that point I knew I was losing.

 

The bank know they have done wrong and tried to rectify by getting me to sign a consent order - As far as I was aware they were withdrawing - not so they could reissue proceedings. The Judge elaborated on this and said "you must have known they would withdraw and reissue as you mentioned in your original defence that the DN might have been invalid!!!

 

The good thing about it I suppose was that fixed costs were awarded - they were claiming over £3000 they got less than £500!!

 

I think they are expecting me to pay up in full - this is big money.

 

Haven't been able to sleep since it happened!!

 

HH

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Thanks for your replies, feel I have been well and truly shafted on this one. The second DN was invalid as it did not give enough time ie 13 days received it on 4th May and it gave me until 16th May (ie before 17th May as it says on the DN), barrister said this was diminus (?) Judge agreed. I mentioned in my statement the Link -v- Harrison, Judge did not pick up on this and said I had been reading too many consumer websites!!!!

 

As I said the barrister harped on regarding res judicata for 30 minutes, came to my submission regarding the both DNs, both formal demands which I explained said terminate banking facilities so was a termination letter therefore they couldnt reissue a default notice (barrister said the demand relates to the overdraft part) I asked what the claimants were actually suing for and he said a loan and that a formal demand would not be required.

 

No application for permission to reissue is required the judge said as the claimants had got it wrong in the first place and have now correctly issued!!!!

 

Judge said when I signed the consent order I knew the first DN was incorrect so I was opening a can of worms by signing the same. He said this was mentioned in my "consumer website typical defence" My original defence did not say this it mentioned that it cannot accept or deny receiving the DN not that it was invalid. The first DN was quite valid it was my defence saying a screenshot does not prove a DN was sent. The claimants picked up on this and decided to withdraw.

 

The judge did not have any time for me and kept saying it has been a long day and that he had not seen the file before.

 

Gutted to say the least but as I said they only got costs of less than £500 so that would not have even paid for the barrister.

 

Regarding sums in arrears the only time I received one was before the first claim showing all the interest slapped on the account and a second one before the second claim. Since the first and second claim albeit 4 months nearly £9000 in interest has been slapped on.

 

Thanks for looking guys I know I cant do anything now but it keeps my spirits up

 

HH

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It seems odd that the judge will allow them to reissue because their DN process failed the first time, but will not look at evidence of a failed DN the second time. There is something inherently wrong here, and the judge's comments re the style of your defence possibly indicate a bias against LiPs.

 

As PT points out, the faulty DN is not a de minimis issue – the Henderson case makes clear you cannot enforce on the back of a dodgy DN. Why should you be compelled to respond to an invalid document? So I think you may have grounds for an appeal.

 

Because judgment has now been given, if an appeal succeeds I think res judicata would indeed kick in. I don't think they would get another bite of the cherry.

 

But you do need the opinion of someone with proper knowledge, such as PT. My knowledge is deficient in this area.

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