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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tigs33 v Abbey *** WON ***


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Ive got a claim with Southend CC, I havent gheard about a case management hearing but wouldnt be surprised to get notice of one though.

 

If theres anything i can help with please let me know.

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Hi Glenn,

 

Thanks for the offer of help. I am going to do some research and make sure I am very well prepared for the 13th :) Abbey won't know what has hit them :)

 

Shame it is just a case management hearing :) I would love to go to court and state my case :)

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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  • 1 month later...

Thanks Karnevil, I will let everybody know how I get on, I have got my bundle together so hopefully the judge and Abbey will know I am serious :)

 

The court bundle is also going to be sent off this week for Barclays :) although I did try and phone Alex Martin to see if he would settle, but apparently he has left and a Antony Lombardy is now in charge, so I am going to phone him tomorrow.

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Yes mine is at 10am :) I am taking my bundle with me just in case, but only the original as I haven't had time to do 3 copies. So are you going to Southend CC???

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Yeah, I started this claim way back in March and Southend court has apparently been getting case after case, I had mine put in 'Boxwork' for ages so I spoke to the clerk who said they would be having a mass hearing which I guess is Wednesday. Why it's only an allocation hearing puzzles me, unless the judge is waiting to see if Abbey bother to turn up for that?

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Well it looks like we will find out on Wednesday ;) they obviously must have quite a few cases??? My original case was with Colchester and it has got transferred to Southend but another case of mine (Barclays) is being heard (in full) in Colchester?? and hasn't been transferred to Southend which I find very odd??

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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I am not sure whether Abbey can actually request that??? perhaps one of the mods can clarify, I personally think that Southend CC have just had an influx of cases ;) If we get court dates I am going to send off my bundle to the courts and Abbey ASAP ;)

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Just reading a post regards allocation hearings it seems that you have to give a summary of your case and any points you wish the defence to clarify along with any information or witnesses you may wish to call, whether this will be done en mass or individually I don't know it seems a waste of time doing it individually as we all have the same or simillar points. Should be interesting!! See you there.:D

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Just checked my Email got a suprise comm from Abbey as follows;

Abbey have now taken back the handling of your claim from DLA Piper, and we note that your matter is scheduled for case management conference on Wednesday. I would therefore be grateful if you would call me at your earliest convenience to discuss proceedings.

 

James Arrandale

 

Has anyone else had a similar experience, if so what can I expect. If they agree to a full settlement out of court what do I need to get in order that they do not go back on their agreement?? Full payment by BACS before end of trading Tuesday??

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Woohooo!!! I hope so, although I haven't had that email ;) lol

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Also if DLA Piper haven't requested permission of the court to withdraw their legal representation they could be in the doo doo.

 

So on the strengh of that alone you are in a good position to demand full settlement as it's doubtfull they'll want to attend court only to face the wrath of the judge

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Hi Tiggs,

Rang the Abbey and yes they agreed to settle in full and have sent a letter to me and the court confirming this (Haven't received it yet) sent me a copy via Email. Apparently lost my telephone numbers in the transition from DLA to Abbey. Asked me to ring court postponing the Case Management Hearing until I receive cleared funds then write withdrawing the action.

Hope you received the same, seems they don't want a day trip to Southend after all !!

Good luck :D

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Don't do ANYTHING until you have received cleared funds & let them write to the court saying they intend to settle.

 

There a bank for gawds sake how easy is it to TT the money to an account of your choosing.

 

I have noticed on other threads banks have promised to pay members but they are still waiting

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I haven't received anything and I am turning up in court!!! WOOOOOOHOOOOOOO!!!!!!!

 

Isn't it a shame I will have to leave before the post turns up ;)

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Thanks Karnevil, strange I am really looking forward to the hearing, it will be interesting to experience it, and after the BBC programe last night I have even more fuel to my fire. Also something that occurred to me this morning about the "new defence that the banks are now using - the term "service charge" rather than "penalty charge" which might help future claims, but I will post up about this later.

 

Right I am off to pick out a nice smart outfit to go to the court in ;) hey a girl has to dress for the occasion!!! lol

 

I will post up how it went ;)

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Thanks, I have printed off the "going to court" leaflet and I am going to read it, although this is only a case hearing I am going to be well prepared ;)

 

Giving myself loads of time to get there, (2 hours) (should only take about 45 mins) so I will park up, and go and have a coffee and then get myself to the court so I am about 30 mins early :)

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Tigs33 has left the building!!!!! :D

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Hi Tiggs33, hope your morning in court went well. I am awaiting a hearing date against Abbey so it will interesting to see how this goes today.

 

Jax

Jax

 

Marbles/HSBC - SETTLED IN FULL

Beneficial/HSBC - SETTLED IN FULL 01/08/2006

NatWest Cr Cd - SETTLED IN FULL in respect of default judgement obtained 06/09/06

Natwest - SETTLED IN FULL 20/10/06

Abbey T/A Business Account - SETTLED IN FULL 07/03/2006 :grin:

Abbey Current Account - SETTLED IN FULL 16/03/2006 :grin:

Citi - SETTLED IN FULL 17/05/2007 :D

Natwest Business Account - On going

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well well well.... that was certainly interesting.

 

Got to the court at 9.30, got myself seated in the waiting area and had a look at the other cases being heard, there was 5 case management hearings against the banks, 2 Abbey 2 Barclays and one other (I think it was the Halifax)

 

I was the only one sitting in the waiting area at this point, and then it slowly started to fill up. One man asked me if I was from the Abbey :o I said "no but I am claiming agains the Abbey" it seems that his case was an insolvency brought by Abbey :(

 

I was called at about 10.30 to see Judge Dudley, and there was only two other people waiting for their hearings, as I entered the room I noticed that there was only him and me in the room, no sign of Abbey :rolleyes:

 

He said hello and asked me to take a seat. He said that he had received a letter (by fax) from the Abbey dated 11th December stating that they were doing to settle my claim in full and that they are not intending to defend the claim (he did say “no surprise there” :eek: ) I said that I had not received that letter but that when I left this morning it was before the post had been delivered and perhaps it was waiting for me on my return. He said he would adjourn the case for one month, and that I was to write and let him know when Abbey had PAID the money into my account, he said he wanted to make sure they paid within the month, he would not be satisfied with their intention to pay. I thanked him for his help and time and left the room.

 

From what he said to me he wasn’t very happy that obviously Abbey had left it to the last minute to let him and me know that they had settled. He was utterly charming and helpful and I would strongly urge anybody who is worried about meeting a judge not to be, I could tell that this Judge was definately on our side.

 

I am happy that they have said that they are going to settle, pleased I went to the Court to see what it was all about and to meet the Judge (I could have kissed him when he told me that they weren’t going to defend – but I didn’t think kissing a judge would be very appropriate!!! :D ) but also quite disappointed that I wont be the one that perhaps will take these claims any further now.

 

When I got home there was no letter from the Abbey.:-D

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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Well done & congratulations. I have just heard that I have an allocation hearing on 25th January, I wonder if they will settle before then.

Jax

 

Marbles/HSBC - SETTLED IN FULL

Beneficial/HSBC - SETTLED IN FULL 01/08/2006

NatWest Cr Cd - SETTLED IN FULL in respect of default judgement obtained 06/09/06

Natwest - SETTLED IN FULL 20/10/06

Abbey T/A Business Account - SETTLED IN FULL 07/03/2006 :grin:

Abbey Current Account - SETTLED IN FULL 16/03/2006 :grin:

Citi - SETTLED IN FULL 17/05/2007 :D

Natwest Business Account - On going

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Hi Jax, I am sure they will settle or tell the courts that they have settled before then. Don't worry about going to Court everybody was really nice. I am 100% sure out of the 5 cases I was the only one who turned up so I am sure that they have said they would settle the other ones, the Judge did say to me that he had received a lot of faxes from the banks saying they are settling the claims ;)

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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