Privilege/Autoglass

[my-spirit-soars-free]

I had my drivers side window smashed on the bank holiday Monday, 5.4.10. Some ***** after my blue badge and the sat nav. Luckily the blue badge was locked to the steering wheel

 

As we have glass cover with Privilege we rang them, no joy getting anyone to help on the Monday so the RAC had to recover the car, and us, no way it could be driven covered in glass.

 

We used my roll of clingfilm to weatherproof my car that night.

 

Autoglass rang me on the Tuesday morning to let me know they proposed to "crashwrap" it on the Thursday. I objected, as I need the car, so they managed to fit me in on the Tuesday, and even managed to fit a piece of perspex. Despite the insurer having told me I should not vacuum out the car myself the guy that turned up told me he would not do a proper clean, that would be done when he came back to fit the glass, Autoglass policy, apparently, to leave customers with a car full of glass for two weeks.

 

As I don't drive well with glass in my bum I cleaned my car myself, except for the seat runners.

 

Autoglass came to fit the glass on the 19th April. The guy was outside for an hour. When I went out he said "I have done my bit, now you need to take it to the dealership for them to do their bit".

 

Pardon? Oh yes, he said, the car has window sensors on, and they need to be reset by the dealership computer, not something that Autoglass can do. I asked who would be paying, to be met with an "Well, not Autoglass, obviously, as we have fitted the glass, thats our bit done". Yes, I have got glass in there, but the electric window won't shut it, it goes to the top of the window, then right down again. The Autoglass guy could get it to stop at the top by using the toggle switch backward and forward, but I can't get it to do it, especially not when driving - and never close enough to get the thing trainproof. Yes, I can't play computer games that rely on timing either.

 

Anyway, I rang husband, as I was sure this is not right. He rang insurers, and I refused to sign the paperwork for Autoglass, so he offered me a word with his boss.

 

His boss suddenly realised, while talking to me, that there might be distortion in the glass, and getting a real, manufacturers part might solve the problem.

 

I agreed, asking how long it would be, the supervisor said "well, obviously I cannot promise tomorrow, as the part could take a few days to come from Volvo". Today they ring me, the earliest they can now fit me in is the 5th May 2010.

 

I am a disabled driver, and cannot use car parks etc as I cannot open that window. Well, I could, but then if I can't get it to close I have an insecure car getting rained in to. Not happy, to put it mildly.

 

So I rang the insurance company, wishing to express my displeasure.

 

Privilege tell me that they are not responsible in any way as they gave us a choice of two companies, and they are not prepared to accept my complaint about Autoglass, or let me have any complaints address to write to. If I am unhappy, I have to vote with my feet at renewal, that, apparently, is all I can do?

 

I am not happy, as I feel that the insurers have picked the glass company (well, two, for us to choose from), and they should be monitoring the quality of the work - we picked Privilege for the high standards, and the 5 year guarantee on their repairs etc.

 

Is there any way of getting Autoglass speeded up, given that the insurers are paying and don't care, they told me the car is driveable, and the fact I cannot use it in car parks etc is not an issue?

 

I am also unsure what happens when Autoglass come out next Friday, if the window still "bounces" are they right that their liability ends with replacing the glass, and getting the window working is my problem? Last time the guy literally shrugged, and said that it was up to us to pay for any extra work needed?

 

Surely glass cover means we get a working window?

 

Comments, please?

[Hammy1962]

Hi There

 

Autoglass, pants, fitted a screen to Hammys car, damaged the bonnet!!

 

The 'Bounce' as you call it is the anti-trap device to keep your fingers safe. The reset procedure might be in your handbook, or google it.

 

To complain to Autoglass....

 

https://www.autoglass.co.uk/Email-Autoglass.239.0.html?&no_cache=1

 

Hammy

[heliosuk]

Pretty sure it's a dealer reset Hammy especially if it happens to be a convertible.

 

As regards Autoglass.......well they do glass for autos if you want to wait. Watched four Autoglass fitters turn up to change next doors Rexton screen last summer (second appointment as they hadn't turned up for the first one) only to realise they hadn't got the right one once removed!!

[my-spirit-soars-free]

Well, that made me smile, a convertible Volvo V70 would be worth seeing.

 

The Autoglass guy actually said he had tried four different ways of resetting them, and they just were not playing.

 

With all the other problems I was not in the mood to be told I was going to have to book the car in to the dealership, drive 20 miles each way, sort out getting the wheelchair into the courtesy car, etc... especially with the way he said "thats my bit done, now it is the dealerships bit".

 

My question is still who pays for the dealership to reset it, if it does need it?

[heliosuk]

It would indeed but believe me a convertible can be a bar steward to reset!!

 

Autoglass are frankly peeing in the wind if they think they can reset it. If they do it will be by trial and error.

 

What a lot of people don't know is that you can insist the repair is done at a dealership, which is usually quicker and will often match the price with a screen. With side windows, it's usually dealer only purely because of the issues you have experienced. Insurance companies just love autoglass because of the bulk buying on screens but forget the rest.

 

However that will soon die out I think because of the advent of acoustic glass where dupont have the patent on the laminate film and only OEMS with a licence can use it.

[my-spirit-soars-free]

We did not get the option, my husband was told it was Autoglass, or no one, he denies being given even the choice of two. This was despite Autoglass refusing to come out on the bank holiday Monday, and telling us we had to wait three days just for crash wrapping.

 

Mind you, it is not Autoglass's fault that we are having to wait weeks, it is the fault of all the snow, it has caused a lot of windscreen cracks (yes, that is what I was told).

[my-spirit-soars-free]

I have checked with the dealership, and resetting the window sensors will cost me £40, nearly.

 

Anyone got any suggestions who pays for it? Or are Autoglass right that they just replace the glass, getting it working is not their problem? Are Privilege right when they say it is between me and Autoglass, despite the fact we are not paying Autoglass, they are?

[craig8661]

give me info of what the volvo is and i will post the question on the volvo forums and will get you a anser im fairly sure its done by switch press but will confirm

[my-spirit-soars-free]

It is a V70 - and yes, the dealership told me how to reset it with the switch, but it is not having it.

[craig8661]

info i got of the net not sure if it helps

To reset the door/window computer, do the following:

| Close all of the doors and hood.

| Key in position II engine not running.

| Hold both the driver window and passenger

| window switches in the driver door panel in the closed or

| up position for 5 to 8 seconds after the windows are closed.

| Release buttons.

| Remove the ignition key.

| Operated the remote twice. lock/unlock lock/unlock.

| This will reset the UEM brain.

| This can correct faulty operation of the sunroof

| and/or erratic door lock function.

|

| Using the key in the drivers door to lock/unlock

| lock/unlock will also reset the UEM ----

| Upper Electronic Module.

Hope this helps!

[my-spirit-soars-free]

That is what the dealership told me to do - without the turning the ignition on and off. Autoglass tried it with the turning the ignition off. And without. And every other thing that might reset a sensor they could think of.