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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CP Plus - didn;t take payment - advice please


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Hello

I parked at Moto ferrybridge on 28 march and phoned to pay the charge on my credit card - I have a phone bill with a 3min 45sec call to the number.

 

I received a parking charge notice for £50. I checked my account and no money has been taken.

 

Any advice please? Should I contact with evidence of the call?

 

Thanks so much.

 

Tabby

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Hello S T. I use service areas to park quite often. All of the ppc's that patrol these car and lorry parks have no legal authority. I know drivers who dont pay in these places but the problem is that some of them have now started to clamp vehicles, so that is a different problem.

I never use my phone to pay when I park on them and I never pay the ppc attendant, I usually go in the shop to pay.

But as electron99 says dont reply to anything they send you except true court papers, which in all probability will never appear.

jed

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Thanks for your advice, I fell nervous about not responding at all, especially when I feel I did attempt to pay. Is there any chance or baliffs or representatives calling at my house?

 

I do really appreciate you taking the time to read and reply

 

Tabby

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If you didn't pay, in theory you owe them £1 or two.

 

Wait for them to ask for that amount.

 

Luckily they never will because they're hoping you'll pay £50!

 

It's a [problem].

 

Is there any chance or baliffs or representatives calling at my house?

 

Bailiffs, no (you would have to be taken to court, lose and still not pay. No chance).

Debt collectors = powerless and just send letters. No money in wasting petrol and knocking on doors hoping people are in.

 

CP Plus are very well known and easy to ignore.

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Thanks for your advice, I fell nervous about not responding at all, especially when I feel I did attempt to pay. Is there any chance or baliffs or representatives calling at my house?

 

I do really appreciate you taking the time to read and reply

 

Tabby

 

Time after time I am truly amazed at how people really buy in to the PPC [problem]. That is no criticism of you Tabby, I was once the same.

 

Take the advice of Al27 and you wont go wrong at all. If they do take the money from your credit card, have the card company perform a charge back.

 

There are two authorities you should only be worried about with parking and that is the Police and the Local Authority and anyone acting on their behalf. Everyone else can be ignored.

 

Best regards

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

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