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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can someone please help dont know what to do?????


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My partner has worked for his company for 2 1/2 years and was tuped over finally signing the company he works for T&C's in december. As soon as he signed the t&C's he started to be bullied and vicitmised. The union rep has looked at a grievance my oh has issued and fully agrees that victimisation is in place but the company are trying to do him for a health and safety issue although it is my oh's word against his manager (same one that is bullying him) they are testing his equipment to try and prove other instances of health and safety but what i am asking is his union rep said although someone on his team has done what my oh is accussed of was given a written warning the union rep says the way the company are acting it looks like they will sack my oh. He has his grievance meeting in the next couple of weeks and at the moment is suspended for 7 working days.

Also if its seen as gross misconduct but they have issued a written warning to another member of staff can they sack my oh who is accused of the same thing. My oh has had no verbal or written warnings just a letter to say an investigation is being conducted.

 

Please advise not sure if i am going to get any sleep until his grievance meeting am so worried...........

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Thats clearly not fair, I suppose thats victimisation again. He should clearly be disiplined in the same way. Has he got an Employee Handbook that should answer the gross misconduct question, but you are correct about verbal and written warnings. I suggest your oh writes down everything he wants to say and takes that in with him. It might be an idea to remind the company that Employment Tribunals don't take to kindly to 'victimisation', 'bullying' and 'companies not following disiplinary procedures'. If your oh feels that he can no longer work there, he could

'constructive dismissal' but seek advice before he does that. Has he got any colleagues or ex-colleagues that would provide evidence?

Try to get some sleep, sometimes things seem worse then they are.

 

http://www.direct.gov.uk/en/Employment/RedundancyAndLeavingYourJob/Dismissal/DG_10026696

 

Is it a large company? If so bypass the local managers, go straight to the Director of Human Resources, write a letter mentioning the above.

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Hi there and welcome. I'm sorry this is so hard for you. In this position, I would be trying to amass information to see what you have against the company.

 

It sounds unfair to me too, and of course being treated differently from the other employee who had the warning is victimisation and bullying in itself. Is the union guy happy just to accept this?

 

Rebel is quite right about writing it down and I would add that a diary of everything that's happened while you can remember, could also be useful in the future. And going to HR could be good, if that's an option for your OH.

 

If you want some reading over the long weekend, you could also look at the ACAS website and the HSE. Is is possible that they're breaching HSE guidelines with the equipment or in the workplace? In fact, bullying etc is against HSE guidelines for employers.

 

And if you want to understand more about bullying, bullyonline.org is very useful.

 

If you have time to do this, you might feel better, or at least better informed. Union reps don't necessarily know everything. Has he referred it back to HO to see if they have other advice for him? Obviously I don't know the whole story, but to just accept they may sack your OH doesn't sounds helpful. Fight your and OH's corner and give the rep information if you find some that would help.

 

I'll be thinking of you. Ask if you have any more questions.

 

My best, HBx

Illegitimi non carborundum

 

 

 

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My problem with Union Reps is that generally they work in the same place,

and they generally go along with mangement for a easy life, don't forget

they do actually work for the boss. I've personally found that Unions take your money, but lack substance when you need help.

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With regards to the union rep that is how my oh feels, he feels that there is conflict of interest for the union rep. My oh does feel out on his own in some ways.

 

Oh had two months of 121's in Feb manager left the room came back with another member of staff and announced we are now having a formal meeting notes were taken but manager refused to give a copy of these to mu oh. my oh was not offered the chance to have anyone in eith him and had no notification of the formal meeting. Next week oh was put on a personal improvement plan. The company my oh is very big and well know and he does not have nor ever had Employee Handbook.

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I personally would write to the Director of Human Resources, it is high risk,

if you haven't got faith in the Union Rep, your OH manager, not sure about the area manager. At least your OH will get a fair opportunity, rather then a biased process. I been there, 'I was once told to accept a written warning by the Union Rep and then they will leave you alone'. That was a joke.

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Union rep is trying to play down the victimisation but i think that is a major part as noone throughout the country has to do what my OH has to do and to me that is blatant victimsation

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pinkjaney, from what you said earlier, I think they may not have abided by their own disciplinary procedures. Do you have a copy of the employee handbook or your OH's contract or Particulars of Employment? I think they could be making up the rules as they go.

 

My best to you both, HB.

Illegitimi non carborundum

 

 

 

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Hi All. I Have A Tribunal Date For The 17 And 18 June. I Have A Solicitor Dealing With It And He Is Pushing For Unfair Dismissal Under The Grounds Of Disability Discrimination After I Injured My Back At Work And Then They Sacked Me Under Capacity. What Should I Expect At The Tribunal??? My Solicitor Seems To Think We Have A Very Good Case. What Are The Payouts On Something Like This??? Can Anyone Help Me With Any Of The Above Questions?

 

Thank You

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Employer has now sent a disciplinary letter vis a member of staff. Knocked the door and gave OH a big envelope in it is notice of a disciplinary meeting. So he has his grievance on wednesday and disciplinary on thursday....................

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Well it happened my OH had a letter delivered by registered post with regards to his grievance which was a complete whitewash and then an hour later knock at the door letter hand delivered stating my OH has now been dismissed. With that took his van and come back 10 minutes later for his phone. Stress levels through the roof

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