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    • I found that the parkin attended has a car with CCTV camera on it, however as I stated earlier, it seems that he did not take video of my car otherwise they would have stated so in the SAR. parking car .pdf
    • The rules state that "approved devices may only be used in limited circumstances"  I was not a threat. I was not present. I did not drive away. I think he has not fulfilled the necessary requirements justifying issuing me a PCN by post therefore the PCN was issued incorrectly and not valid.  What are your thoughts?  
    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
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My start with Barclaycard! £90 for statements?!


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Hi all,

Thanks to Martin Lewis I have found out that I can claim back my charges!

I am going to start with Barclaycard.

When I phoned them originally the told me it would cost me £90+ for my statements.

With thanks to you all I am now going to try and get them with a DPA letter.

Will keep you posted! :D

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I have read on other threads that they are claiming they dont have to supply more than 6 months due to the method of storage. Am I right in thinking this is a breach of the DPA?

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If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

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I am as yet unsure how much in charges I have had with Barclays.

I have had an account with them now for about 8 years, including my time as a student so they may be high! :D

Have sent off my DPA letter and will keep you posted.

 

 

 

3rd April: UPDATED

As with Barclaycard, I also forgot to put the cheque in the envelope with my DPA letter to Barclays.

However (:D) they have informed me that they will send me all of my statments free of charge!

Again, they are asking what I mean by manual intervention, and are offering all 'subject data' if I forward on a cheque.

As far as Im concerned I think all i need are my statements, so I will leave it at that for now.

(Unfortunatly not so lucky with Barclaycard. They are demanding the £10 and other probs, see other thread.)

 

Thank you all!

Ant

 

editsign.gifPLEASE KEEP TO ONE THREAD PER INSTITUTION, OR IT MAKES THINGS TOO HARD TO FOLLOW. THANKS

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Welcome and good luck with your claim

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Hi

I have just recieved my first letter back from Barlcaycard.

Being an idiot I forgot to enclose the £10 DPA cheque, so a slight delay on that front.

However, like other they are claiming, QUOTE:

 

"...I am obliged to advise only copy statements covering a maximum period from June 2004 to date will be provided. Prior to this time, statements are manually stored on microfiche and do not fall within data subject access provisions."

 

Anyone know what I can do about this and what wording to use?

 

Many thanks! :D

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Its looking like they are right :(

I am currently trudging through the DPA and it seems to be in their favour.

I tried to catch them out by phoning up to ask about information about a transaction that occured on my account nearly a year ago, hoping they would give me the information and I could prove they have it on their systems, but was told that they only keep 6 months on their system.

Il keep going through the DPA, if anyone has any further ideas please let me know.

Not finding any information as to how to get around the microfiche on the forums.

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Another update:

According to the DPA, if the microfiches are indexed by a computer they ARE a relevant filing system.

I cant honestly imagine they hand write every single statements location!

Things are looking up! :D

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Looks like there is nothing I can do.

Have contacted the ICO helpline, who stated that the DPA cannot in ""anyway, shape or form counteract bank charges for statements"".

Now I need to think whether it is worth it to me to pay up for the statements.

:(

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Use the Standard letter in the Library section. I had 6 years off data sent in the post to me. :)

 

I used that and the reply was they will provide from June 2004 and no earlier due to the microfiche situation.

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I rang customer services and they sent statements going back to 2002 and took the money directly from my bank account, they must be a way round this or are they just been awkard.

 

Unfortunatly it looks like they are right. It seems strange because I sent exactly the same letter to Barclays and they replied saying they would forward all statements free of charge. I dont understand why Barlaycard are not the same.

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Having re-read the FAQ's (sorry dave!!!) I have noticed the section if they refuse the statements.

I have now sent a letter to Sharon Caffery at Barclays DPA dept including the following:

 

 

I am confused as to why the content of the statements prior to June 2004 are not covered by the Data Protection Act. As I understand it, provided the information in question can be linked to an identifiable individual the following are examples of personal data:

 

+ information about the medical history of an individual;

+ an individual's salary details;

+ information concerning an individual’s tax liabilities;

+ information comprising an individual’s bank statements; and

+ information about individual’s spending preferences

I would like to draw your attention to the case of Durant v Financial Services Authority [2003] where Lord Justices Auld, Mummery and Buxton ruled that Bank Statement information, though not the statements themselves, is personal information and thus covered under the Data Protection Act.

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  • 2 weeks later...

Hi all,

After my initial letter to barclaycard with a DPA request, i was sent a letter saying that I could only have statements from June 2004 (strange 6 months!!!) and that I had forgotten to enclose my cheque. They said they would give me my statements if i forwarded on the cheque.

I replied (with a cheque) stating that I didnt think it was fair that the others were not covered by the DPA and refered them to the durant case.

After that I recieved a shi**t letter back from the DPA manager, (Peter Townsend) which quashed the Durant vs FSA case and said they would send the statements from June 2004.

I have now recieved my statements from June 2004 and THEY RETURNED MY CHEQUE!!! after all that fuss!

I have calculated a mere £80 on those statements as they do not cover my time at Uni, but I may just put in a claim for that, as I cant afford to get the other statements at the moment.

 

Thanks for your support and I will keep you updated.

Sorry to Dave for the spelling mistakes but im in a rush. lol :p

 

Will keep you updated.

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I replied (with a cheque) stating that I didnt think it was fair that the others were not covered by the DPA and refered them to the durant case.

After that I recieved a shi**t letter back from the DPA manager, (Peter Townsend) which quashed the Durant vs FSA case and said they would send the statements from June 2004.

 

This is the problem when you allow the bank to knock you off track. They have to provide you with the information you requested.

 

I would suggest you send a letter based on the original DPA letter from the library - keep as closely to the wording as you possibly can.

 

State that your DPA request started from the date that they received your cheque (insert that date if you can) and that you expect the information requested to be sent within 40-days of that date.

 

Add the following paragraph at the end:

 

I note that you have chosen to return my payment - please be aware that this does not absolve you of your responsibility to carry out this information request.

 

Should there be any further attempts to delay compliance, I will be left with no alternative but to escalate this matter into an official complaint to the Information Commissioner and/or the County Court under s.7 and/or s.13 Data Protection Act

 

Please keep us informed of progress.

 

 

 

 

 

 

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This is the problem when you allow the bank to knock you off track. They have to provide you with the information you requested.

 

I would suggest you send a letter based on the original DPA letter from the library - keep as closely to the wording as you possibly can.

 

State that your DPA request started from the date that they received your cheque (insert that date if you can) and that you expect the information requested to be sent within 40-days of that date.

 

Add the following paragraph at the end:

 

I note that you have chosen to return my payment - please be aware that this does not absolve you of your responsibility to carry out this information request.

 

Should there be any further attempts to delay compliance, I will be left with no alternative but to escalate this matter into an official complaint to the Information Commissioner and/or the County Court under s.7 and/or s.13 Data Protection Act

 

Please keep us informed of progress.

 

I have contacted the ICO and they are saying Barclaycard are right in saying that I cant get it via the DPA. I also recieved a letter with all the information explaining why and they seem to be right :s

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My first DPA letter was the one from the library, starting:

Please supply me with a complete list of transactions and charges relating to my bank account since it was opened. Alternatively a complete set of bank statements for that period will be acceptable.

I have only had the account for about 3 years.

I then recieved the standard reply including:

I am obliged to advise only copy statements covering a maximum period from June 2004 to date will be provided.....statements are stored on Microfiche and do not fall within the subject access proivisions.

I then replied with my cheque stating (as advised in the FAQ's):

I am confused as to why the content of the statements prior to June 2004 are not covered by the Data Protection Act. As I understand it, provided the information in question can be linked to an identifiable individual the following are examples of personal data:

 

+ information about the medical history of an individual;

+ an individual's salary details;

+ information concerning an individual’s tax liabilities;

+ information comprising an individual’s bank statements; and

+ information about individual’s spending preferences

I would like to draw your attention to the case of Durant v Financial Services Authority [2003] where Lord Justices Auld, Mummery and Buxton ruled that Bank Statement information, though not the statements themselves, is personal information and thus covered under the Data Protection Act.

I then got the reply:

A computerised method of stored was intorduced during May2004 with records prior to this time remaining stored by chronological order on microfilm. In Durant Vs FSA it was clearly established that manually stored records did not fall within the DP regime unless such records are stored in a very highly structured filing system.....in regard to your comment that we must provide copies of your statement that under the DPA we must provide copies of documents on microfiche the Bank is not able to comply with this demand.

He then goes on to say that this was enforced with the Durant vs FSA and only documents (when manual) which are stored in a system 'broadly equivilent to computerised systems in providing readily accessibility to the relevant information......Moreover, the effort and time involved to obtain copies of the statements for the period requested would in any event be dispropotionate under the DPA

Any ideas?

 

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Hmm, tricky one!

 

Could you possibly see if anyone from this board has successfully got their six years bank statements/info back from Barclaycard and use that as proof that it can obviously be done? Not sure what the wording would be, but I am sure someone with a better understanding of the law surrounding this could help.

Don't forget to contribute to the CAG. Without them we would probably still be drafting our prelim letters.

OH Cap One - £436/ So far received £40. MCOL submitted 17/7/06. Caved 4/8/06 for full amount!!!

OH Monument - £140, claim filed 8th May. Requested judgement by default, settled in full 4th July via out of court settlement (see thread). Total £192ish received.

Me Barclays - £630. Received letter 13th May offering £300 full and final (they can bog off). Claim filed 16th May. Acknowledgement of Service filed 22nd May to defend all of the claim. Allocation Questionnaire completed and Stay been ordered by Judge on 18/7/06!!!

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