SONY PS3 warranty worry

[hammers69]

My sons Ps3 stopped working so phoned Sony they were so helpful I couldn't believe it they arranged to pick the ps3 up fix it or replace it they wouldbe in touch.

They called 3 days later said the warrantywas void as the sticker had been removed so I can either have the console sent back or pay £131.00 for a reconditioned one. I think this is ridiculous is there anything I can do as I can't afford to replace it. Thanks

[kwaks]

Was the sticker removed?

 

Where did you purchase the console from?Was it new/secondhand?

[hammers69]

I didn't realise that it had been but Sony say it has. It was new. Thing is I phoned Sony and it had run out of warranty the month before the adviser told me, but they would fix it for free as a goodwill gesture. Now they are saying the warranty is void as the sticker has been tampered with. So really the sticker being removed to void the warranty shouldn't matter as it had run out anyway. My son is so upset now after thinking it would be fixed to now maybe not having one at all.

[kwaks]

If memory serves me correctly the sticker says warranty void if removed. Being tampered with suggests it may have been damaged through friction or when you unpacked/packed the console.

 

At this stage be nice to them, point out that they can tell the console has never been opened by looking at the screws etc.

 

You don't mention what the fault is....

[hammers69]

The disc part just won't play anything apparently it's called the " blu flu" I have just been on hold to Sony fir 21 minutes waiting for anyone to answer my call , it's driving me mad. As I said the warranty had just run out so wether the sticker was on or not it shouldn't matter should it? It has never had a fault before never been opened or touched inside I mean my son is 11 years old.

[kwaks]

GameSpot Forums - Sony PlayStation 3 - SONY won't replace my PS3

 

Seems like Sony may have tried this "tampered Sticker" get out before

 

Be diplomatic but insistant, at the end of the day if you hit a brick wall there is plenty of evidence out there that precedents exist.