Welcome won't accept further payments?

[doddysgal]

My partner bought our Zafira from Welcome Car Finance back in August 2007.

To be honest we were robbed but at the time we were desperate and think they saw us coming!

 

Total amount payable from then was £13,821.20 (this includes price of car and insurances). The arrangement was that payments of £287.90 were due from 25th Sept 07 onwards. This was for 48 months.

 

We had problems making payments over the last 2 years or so think in all we missed around 2-3 payments BUT instead of paying £287.90 per month we set up a standing order (pre-arranged with manager of Welcome Finance at the time) this was for £80 per week. This was around about 1 year ago.

 

We had NO problems UNTIL December 09 we had financial problems and 2 payments were not paid. This is only £160. Payments started again the week after and to be honest we thought all would be ok. It was not.

We received a letter last week dated 7/1/2010 stating the account balance was £7038.83. Letter also stated we needed to contact them asap.

 

My partner called them the day letter was received (Thursday 14th January 2010).

He was informed that the woman he was speaking to was the new manager and she wants to see bank statements, wage sklips etc and wants the missed payments (around £700) paid within 4 weeks or they are going to take the car. She also stated that she was putting the account on hold and would not accept further payments unless it was for the full amount of £7??.

 

We can offer £100 per week but I don't think they will accept it, the way she was talking she wanted to repossess the car and that was it.

 

What can we do about this? What are our rights as far as them taking our car is concerned? Are they allowed to refuse our payments? We have NOT received a default notice.

 

Thank you to anybody able to help.

[beyondhope]

As you have paid over 1/3 they would have to issue a default notice and get a court order to reposs (this is my understanding someone please correct me if im wrong) its absurd to think they wont accept payments and I cant see any court looking favourably at them not accepting when you are offering to pay! sorry im not much help my knowledge is limited but if you have a copy of your agreement please scan it in and put it here minus account numbers car details and your personal details (leave figures in) for the masterminds here to have a look.

[doddysgal]

Unfortunately my youngest daughter recently broke my scanner but I have agrrement in front of me.

[beyondhope]

maybe post up all figures inc apr etc someone will be able to make head or tail im sure

[mark1arby]

As you have paid over 1/3 they would have to issue a default notice and get a court order to reposs (this is my understanding someone please correct me if im wrong) its absurd to think they wont accept payments and I cant see any court looking favourably at them not accepting when you are offering to pay! sorry im not much help my knowledge is limited but if you have a copy of your agreement please scan it in and put it here minus account numbers car details and your personal details (leave figures in) for the masterminds here to have a look.

 

Not A Mastermind I`m Afraid, But I Agree Totally With Beyonhope!

 

If You Know What You Can Afford Then Pay Just That. Do Not Rewrite This Agreement!!!;) Set Up A Standing Order For What you Can afford. They Can Not Refuse Payment!!!

 

You Can Try To Give the Basics Of your Agreement Now From What You Have With you, Or Go To Local Library/ Internet Cafe when you Get A Chance. What Details Do you Actually Have?

 

Tell them to Take A Running Jump For the Expenses Info they Have Asked For!!!

 

They See All Of Us Coming!!! The Trouble Is We All Think It Is Part Of The Game. They Know We Would Have Trouble Getting Finance Any Where Else And We Expect Them to Play The Game Fairly with Us. We Expect A Little Bit Of Dodging And Diving I suppose, But Not How These **** Play the Game!!!

 

Depending What Info you Have Send For A Copy Of Your Agreement. A CCA Request Costs £1. Send A Postal Order For that Amount with The Template Letter you Will Find On Most Threads.

 

Have A Good Read Of The **** Forum And Also Have Look At Other Areas Of CAG. This Will Allow you To See What You/ We Can Aim For, And What To Expect Has We Go Along.

 

Any Questions, Post Them Up And They Will Be Dealt With Accordingly!!!

 

Good Luck!!! Regards, MARK

[doddysgal]

ok...here goes-

 

Amount of credit for goods- M-R £8,909.00 A

Amount of credit for the insurances- N £850.00 B

Total amount of credit A+B £9,759.00 C

 

Duration of Agreement 48 months

 

Total amount payable for the Goods A+R+B £12,617.36 D

Total amount payable for the insurances N+W £1,203.84 E

Total amount payable D+E £13,821.20 F

 

Payable by 48 monthly payments of £287.90

 

plus the option fee which is payable at the sae time as the final monthly payment if you wish to exercise your option to purchase the goods (see clause 4 of the terms and conditions)

 

 

APR 19.8%

 

OTHER FINANCIAL INFORMATION

 

Cash price of goods £8,910.00 M

Total cash price of insurances G to L inclusive £850.00 N

Total cash price M+N £9,760.00 O

Deposit: cash £0

PX allowance £1.00 Q

Total deposit P+Q £1.00 R

 

Acceptance fee £0 S

Finance charges for goods £3,706.36 T

Option Fee £1.00 U

Charge for credit for goods S+T+U £3,707.36 V

Charge for crdit for insurances £353.84 W

Total charge for credit V+W £4,061.20 X

 

Rate of interest on credit (per annum) 10.4%

 

In this agreement it does state that-

 

If you do not keep your side of this agreement but you ave paid at least one third of the total amount payable under this agreement (£4,205.45) the creditor MAY NOT take back the goods against your wishes unless he gets a court order. If he does take the goods without your consent or a court order, you have the right to get back any money that you have paid under this agreement.

[mark1arby]

This Is A PS For The Above Post.

 

If You Do Offer Payment Make Absolutely Sure You Can Afford It!!!

 

Better You And yours Are Fed And Warm, Than A **** Monkey Getting Their Bonus At The End Of The Month!!!

 

The CCA Should Show That We Can Put the Account In Dispute Legally. It Will Show Charges That Can Be Claimed. Then We Can SRA Request The **** For All They Have About Your Agreements. That Is Always A Lovely Read!!!

[mark1arby]

ok...here goes-

 

Amount of credit for goods- M-R £8,909.00 A

Amount of credit for the insurances- N £850.00 B

Total amount of credit A+B £9,759.00 C

 

Duration of Agreement 48 months

 

Total amount payable for the Goods A+R+B £12,617.36 D

Total amount payable for the insurances N+W £1,203.84 E

Total amount payable D+E £13,821.20 F

 

Payable by 48 monthly payments of £287.90

 

plus the option fee which is payable at the sae time as the final monthly payment if you wish to exercise your option to purchase the goods (see clause 4 of the terms and conditions)

 

 

APR 19.8%

 

OTHER FINANCIAL INFORMATION

 

Cash price of goods £8,910.00 M

Total cash price of insurances G to L inclusive £850.00 N

Total cash price M+N £9,760.00 O

Deposit: cash £0

PX allowance £1.00 Q

Total deposit P+Q £1.00 R

 

Acceptance fee £0 S

Finance charges for goods £3,706.36 T

Option Fee £1.00 U

Charge for credit for goods S+T+U £3,707.36 V

Charge for crdit for insurances £353.84 W

Total charge for credit V+W £4,061.20 X

 

Rate of interest on credit (per annum) 10.4%

 

In this agreement it does state that-

 

If you do not keep your side of this agreement but you ave paid at least one third of the total amount payable under this agreement (£4,205.45) the creditor MAY NOT take back the goods against your wishes unless he gets a court order. If he does take the goods without your consent or a court order, you have the right to get back any money that you have paid under this agreement.

 

Now THIS Is When We NEED The BIG GUNS!!! LMAO

[mark1arby]

Talking Of BIG GUNS!!! Hello Post!!!

Edited January 18, 2010 by mark1arby
Info

[doddysgal]

lol Thank you so much for your help, must admit I looked on this forum a while back when we had council tax problems and had debt collectors (Rossendales) on doorstep. I took advice given to ignore them and pay council direct. My account is now up to date and have had no problems from debt collectors!

It is useful to know your rights when it comes to these penny pinching no gooders!

 

I would personally like to see if we can claim back money for insurances a this was not explained properly and we were not informed that we culd purchase this elsewhere.

[doddysgal]

How doi find the **** forum? Not feeling very intelligent today lol

[mark1arby]

ERR??? You`re On It M8

[doddysgal]

Ok so welcome is ****? Brain not working today sorry. Would you recommend taking documentation to local C.A.B to view before we see this new manager?

[Well-wisher]

Hi,

 

first of all, they cant force you to pay ****eee. You pay what ever you can afford, they are trying to get as much money as they can and will try every little trick.

 

She quoted a unreasonable amout to you, so that she can put the account forward to the re-possessing team, but they cant take the car away if you pay piddly amount. and if you have paid 1/3 they deffinately cannot take the car.

 

dont worry, keep paying what ever you can afford, to keep the arrears to minimum, otherwise they you will be charged for the arrears and intrest on top of that.

[mark1arby]

Just My Opinion!!! By All Means See CAB. You will Probably Have More Of An Idea Than CAB About These Problems, Especially If You Read Around CAG!!!

 

That Is Not Being Disingenuous To CAB. They Really Don`t Know Enough To Tackle This. Their Heart Is In the Right Place Though!!! Having Said That Any Advice Can Be GOOD Advice, So???

 

Why Are You Going To See The New Manager??? If You Do Go, Don`t Be Bullied Into Anything You Don`t Want. Do NOT Sign Another Agreement! Do Not Commit To Anything At The Time!!! Get What You Can In Writing Though. Then Let Us Know Exactly How It Went???

 

MY Advice Though, Don`t Go!!! Write To Them And TELL The **** *UCKERS How YOU Want To Play The Game IE : You Want All Penalty Charges Returned ( Would Help if you Have A statement)? You WILL Pay By Standing Order What you Can Afford Each Month!!!

 

Ask Them Why They Think They Can Threaten You With Repo When you Are Still Paying Something?

 

Tell Them You Are Reclaiming All Insurances As they Were Mis Sold To You!!! I Am Certain There Is A Template Letter For Reclaiming Insurances, But Buggered If I Can Find It At The Mo. Some Body Will Let you In On That Little Secret. lol. And They WILL Take This Off The Arrears, Be Silly Not To, Wouldn`t They???

 

If The Office Damager Is Putting The Account On Hold. Does This Mean You Don`t Have To Pay Until Her Dispute Is Settled??? Tell Her you Have 8 Weeks In Which To Investigate Her Complaint, By Which Time You Will Have Answers You Hope She Is Satisfied With. If Not You Will Give Your Final Notice At Which Point She Has 6 Months In Which To Ellivate The Complaint To FOS!!! LMFAO!!! :D:D

 

OH!!! And Tell Her That While The Account Is On Hold She Can Not Add Any Interest, Can Not Record Anything With the CRA`s About The Account And She Can Not Hand Anything To A Third Party Until the Complaints Are Properly Investigated!!!

 

Now I`m Not Much Cop At Figures, And There Will be Other things Wrong With this Agreement, That Is For The BIG GUNS To Give Advice On (Please). Have You Done Any Sums? The Total Amount Payable According To their Figures Is F) £13,821.20 And Is Constructed Of D) Total For Goods = £12,617.36 + Total For Insurances = £1,203.84 = F.

 

Monthly Payments Are £287.90 Agreement Is 48 Months. So 48 x 287.90 = £13,819.20 That Is £2 Difference. Not A Lot, But It Is There My Friend. Ask Her Why?

 

You Will Also Find You Are Paying Interest On Your Insurances each Month, Even though It Was Paid Up Front Has Part Of The Loan!!! That Is A NO! NO!

 

We Are Set Now So Let`s See What Else Comes Along And The Advice Of Others Will Help When They Pick Up This Thread !!!

 

Cheers, MARK

[jackst01]

I notice you are also paying interest on YOUR deposit, which is illegal I believe!

[doddysgal]

The "deposit" was my old car. What I did not know was that they only gave us £1 for it! God if I knew that I wouldn't of bothered at all cos it was worth a lot more! At the time they advertised on TV to say they were gving £1000 PX so as far as I knew that is what we were getting for it. As far as figures not adding up it states that the final payment inclues an option fee which is £1. The interest is ONLY on the credit as it states - Rate of interest on credit (per annum).

 

Are they not allowed to charge for phone calls etc as it is written in agreement? I know that banks are allowed to charge now as it is written in agreement when you sign.

[doddysgal]

Is there a template that can be used to aply to have these charges reversed?

[postggj]

Can You Post Up The Agreement

Realy Need To See It To Advise

[doddysgal]

Will find out if any friends/relitives have scanner and post asap. Thank you.

[Dibbothe3rd]

The "deposit" was my old car. What I did not know was that they only gave us £1 for it! God if I knew that I wouldn't of bothered at all cos it was worth a lot more! At the time they advertised on TV to say they were gving £1000 PX so as far as I knew that is what we were getting for it. As far as figures not adding up it states that the final payment inclues an option fee which is £1. The interest is ONLY on the credit as it states - Rate of interest on credit (per annum).

 

Are they not allowed to charge for phone calls etc as it is written in agreement? I know that banks are allowed to charge now as it is written in agreement when you sign.

 

The trick with the Deposit, is that they allegedly reduce the price of the car by £1000 and put £1 in the deposit box in order to avoid paying VAT in the true price of the car.

 

for example True car costs £9000, they would pay VAT of £1340. Car Price per agreement £8000 VAT would be £1191, therefore Welcome save £149 which is a lot if you consider the number of cars they have probably sold.

 

Now the problem is, did you know what the true cost of the vehicle you got was? I certainly didn't when I got mine. I also didnt get my £250 cash back cheque as per their adverts and I have read somewhere that they also reduce the price of the car by this amount.

 

Whole thing is a con if you ask me.

[doddysgal]

Something else i have noticed but it prob means nothing...the "statement of price" part is unsigned...does ths make any difference?