218bhp Vs. GE Money - PPI Clim advice required

[218bhp]

In 2005 I had a loan from GE and firmly believe I was mis-sold £2000+ worth of PPI.

 

I made payments as agreed before then paying off the loan in full after 20 months when I sold a house.

 

I recently wrote to GE with a SAR followed by a claim for PPI mis-selling once I had all of the paperwork.

 

They wrote back saying that despite what I said in my letter the sales person "would" have explained the terms of the PPI and that is would not have affected my chances of getting the loan accepted. They also sent through the PPI application form that I had signed. They said that this meant I had understood the terms.

 

However, the application form does not say anything along the lines of "by signing this I confirm that I understand the terms" etc.

 

So I wrote back to GE, furthering my complaint and asking them to investigate further, giving further justification for my claim and pointing them towards a legal president where a signature was deemed to not represent understanding of the terms.

 

They wrote back with a standard template type letter, that made no mention of anything I said in my letter but pointed me towards the Financial & Leasing Association (FLA) to take my complaint further. They said this was their final response.

 

I wrote back pointing out that I diddnt like their use of a standard letter and that it would be nice if they could take the time to actually write something relevant. I refused to accept their final response (not sure if you're "allowed" to do that but thought it was worth a try!)

 

I also gave them the definition of the word "would" as used in their description of the salesperson's technique. Pointing out that this means they "presume" the sales person explained the PPI and that they should back this up with evidence.

 

Sadly my loan was taken out before the FOS began governing these things and the FLA dotn have a very good reputation for being helpful.

 

So assuming my last letter fails to hit the spot and they dig in their heels, what is the next possible step? If I send a letter before action, would that help?

[Jan4a]

Are you sure about not being able to go to FOS? I asked the question at the beginning of my Northern Rock PPI thread as my loan was from 2004 but lots of people on here advised I could. Threatened them with it and they paid out.

 

I don't know if it will help but have a look at FSA website, there is a section on PPI where they ruled it was unfair or something around Oct last year and said certain bank's had to contact customers and offer to repay them, if I remember rightly.

 

I know some have gone the Court route and won but I didn't need to so don't know the procedure.

[dx100uk]

load of bull

goto to the fos website and download the ppi complaints form

fill it in

and send it back with copies of ALL correspondance both ways.

 

i'd also inform GE you have done this.

 

you NEED to make sure your claim is correct in terms of value though.

have you used a compounded simple int PPI calc to do it?

read the notes for claimants stickie at the top of the ppi forum

 

dx