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    • In short you never communicate with a Debt Collector, they have no power here at all. The snotty letter is only used to respond to a properly worded Letter Before Claim. The only time you would be recommended to contact the PPC is to send the snotty letter. You do nothing but keep the tripe they send you unless you receive a letter before claim.
    • Probably to do with the Creditor accepting the reduced payments claim as part of the IVA. - Thats my guess anyway.  As for the mount outstanding... 60k is incredible and im pretty sure a DRO wouldnt cover that much even after the new legislation.    For you @Alfy - Please stay headstrong and stop worrying. My viewpoint on debt with debt collectors is simple. You are a figure on a spreadsheet loaded into a database for them to run a collection cycle through.  They dont care about emotions or your situation, they just care about paying off their shareholders and trying to turn a profit.  They use varying tactics to increase the pressure on you to the point where you will break. People then fall for this an either cave in to DCAs before doing their own due diligence on the debts that are purchased or turn to IVAs like you have.    They are better ways to handle this and Im glad you feel better after a good nights sleep - I hope you can keep it up. 
    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
    • Commercial Landlords are legally allowed to sue for early cancellation of the lease. You can only surrender your lease if your landlord agrees to your doing so. They are under no obligation even to consider your request and are entitled to refuse. You cannot use this as an excuse not to pay your rent. Your landlord is most likely to agree to your surrendering the lease if they want the property back in order to redevelop it, or if they wants to rent it to what they regards as a better tenant or at a higher rent. There are two types of surrender: Express surrender in writing. This is a written document which sets out the terms of the surrender. Implied surrender by conduct. (applies to your position) You can move out of the property you leased, simply hand your keys back and the lease will come to an end, but only if the landlord agrees to accept your surrender. Many tenants have thought they can simply post the keys through the landlord's letter box and the lease is ended. This is not true and without a document from the landlord, not only do you not know if the landlord has accepted the surrender, you also do not know on what basis they have accepted and could find they sue you for rent arrears, service charge arrears, damage to the property and compensation for your attempt to leave the property without the landlord's agreement. Unless you are absolutely certain that the landlord is agreeable to your departure, you should not attempt to imply a surrender by relying on your and the landlord's conduct.  
    • I had to deal with these last year worst DCA I have ever dealt with. Just wait for the constant threats of CCJ and how you'll lose in court and how they won't do mediation and they want the judge to question you with a load of "BIG" words to boot with the letter. My case was struck out in the end, stupidity on their part as I admitted to owing the debt in the end going through the court process was just a formality as they wouldn't let it drop despite me admitting the debt regardless. They didn't send the last part of the court paper work in so it ended up being struck out     .
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Supreme court rules


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Can we just calm down on this subject please... the banks have NOT 'won'... although, as usual, they will try the bullyboy tactic of dressing up the decision into a "The Courts have agreed with us and we will not be refunding your charges". which they have not... the ruling is that the OFT cannot investigate whether the charges are reasonable taking into account the 'whole package' argument.

 

I switched my cases last year to the UTCC Regs but under the 'reciprocal balance of rights in the contract' approach, and didn't have the cases stayed, and won them all... well, the banks didn't turn up and just paid up.

 

Yes, the judgement was clearly politically motivated... two higher courts are then trumped by a newly-founded (pouplated by Labour-luvvies) 'Supreme' Court, named to try and make Broon and The Straw Man sound all important by having something named after the USA system. Interesting how the Court has also said that no appeal can be made to Europe - the very source of the base legislation from which the UTCC Regs are derived?! (Work that one out when you have a spare decade!)

 

Just dust yourselves down, and then take on the banks with the simple attack of "any charges schedule is not fair - regardless - because there is no reciprocal clause that gives the consumer the equal right to charge the bank for any breach of terms, or failure in their side of the bargain."

 

You could also argue that bank is not acting reponsibly by contacting you first before putting you overdrawn, and they have a duty of care to ensure that you are not unnecessarily burdened with a breach of contract when you genuinely were not aware that such a breach may occur.

 

The banks have telephones... they should let you know that you are in possible danger of commiting a breach of contract.

 

Also, any change in terms and conditions that the banks try to impose are not applicable unless agreed to, in writing - the banks cannot apply a change solely on the basis that if "you didn't reply it is assumed you agree."

 

Let's face it, the OFT didn't really tackle this case on the right fronts, and just chose one slim thread on which to base it. Had they appproached on all clauses of the Regs, then the overwhelming balance would probably have dusted it on the initial case.

 

Stand by for the crowing letters from the banks, but don't be bullied by them... BTW, the Dunlop case is still case law... this ruling has not overturned that. ;)

  • Haha 1

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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I truly think that between us we could have presented a better arguement than what the OFT did, even though they had a legal team.

 

Too damn right... the OFT's case was pathetic and was put together begrudgingly and only after extreme pressure from the various forum groups and Which.

 

It was the most pathetic attempt I've seen... I've done better on all the cases I've represented... in fact I've had two judges joke about whether I was going to be giving evidence to the higher court cases.

 

I would bet that they now give up claiming something ridiculous like "exhausted all avenues" trying to make out that they have gone through all the Courts available and can go no further... nothing about taking it on via a different tack though. Don't hold your breath.:rolleyes:

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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In fact this is a reverse propaganda job that Orwell would have (indeed did) use. They have done no such thing as pull off a stunning victory as the Telegraph had it online today.

 

 

The biggest thing to remember in all this is did today's judgement over-rule, negate or void the Dunlop case?

 

No.

 

Did it decide on the OFT's ability to question charging structure?

 

Yes.

 

Does that apply to individual cases?

 

No.

 

They are still to be decided by the courts on a case by case basis. The banks will write to everyone claiming they've won and "give up the fight because you won't win" when the courts still have to listen to the other clauses of the legislation and for CC judges/recorders to decide if the Dunlop case applies, or the reciprocity terms are present, etc., etc., etc.

 

DON'T START LISTENING TO THE BULLY-BANKS... LOOK THEM IN THE EYE AND JUST TELL THEM "BRING IT ON". (I doubt most would even show up in court anyway)

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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They won't come asking for the money back now will they?

Dazzaboy2

 

Precedents can't be retrospective, especially when today's judgement has nothing to do with what your bank agreed before. Today's judgement was simply about whether the OFT was allowed to determine if the 'price/cost/amount' of charges was fair and reasonable... a totally different matter to "ARE they legal in the first place".

 

Can people PLEASE understand this...

 

The banks have won squat! Repeat... The Banks have won nothing like the victory they are crowing about... they are now simply going to try and convince people by letter to give up the fight.

 

What they did win = a single thread of test case as to whether the OFT (note: the OFT) can examine or decide if the charges applied are fair for the overdraft (or provision) supplied. End of.

 

They have won nothing against the rank and file public, other than IF the OFT had won, then people would probably have got their money back automatically... only IF the OFT had ordered them to. And that's only an IF... they probably would have cut a liability-limitation deal.

 

So, you won't get anything back automatically now, you will still have to persue it yourself... just like before.

 

The Judgement clearly states that the OFT was barking up the wrong legal tree (because the Regs are poorly worded in clause 6... not like other European countries) and hints (quite clearly) that the test should have been as to whether the charges are lawful in the first place... C5.

 

So, don't rely on Clause 6... revert to Clause 5... it is that simple.

 

And, the Dunlop precedent has NOT, repeat NOT, been deleted as a result of this judgement.

 

Get with it people and stop weeping into screwed up statements... just tell your bank to bring it on. They will bully, they will spin their "Victory" letters to try and make you give up, but let's face it, what have we had to put up with for the last several years, but spin, bull$hit and bully-boy who-blinks-first tactics?

 

Ask the bank for:

1. Proof that each term of the contract was individually negotiated

 

2. Proof that it provides an equitable balance of rights to both parties - :lol: (yeah, right) Where's your table of fees if they breach the contract? oh, you mean you don't have one... the banks didn't sign your tariff of fees table... then that clause is void. And if that term is void, then whatever is in it (i.e. £35s for each 'offence') is also void. End of.

 

3. Proof that you, as the customer, has been able to influence the substance of the terms or variations over the years as they've put charges up... i.e. did they ask you if you thought the table of fees was reasonable? Like hell. Then it's void. End of.

 

These are all clause 5 bits... so go people... use them! Enjoy! :D

Edited by SurlyBonds
typo

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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Thanks for that excellent digest and contribution Mark.

 

I would add, though I am uncertain as yet, as to whether, as other posters have stated, Dunlop continues to apply.

 

Dunlop of course relates to 'penalties'. Insofar as I know this argument was dismissed early on in the High Court and this was affirmed in the CoA. Has the SC judgment done anything to insist that such charges are penalties and that Dunlop still applies. I'd hate to see anyone float this boat and get short shrift.

 

Anyone?

 

Penalties still applies to the older contracts where the banks did actually use the term 'penalty fee', or 'additional administration charges/fees'. Ruling yesterday included reference, as did Smith's Appeal ruling. Smith ruled out the later use of common law, except where the UTCCRs don't protect the consumer. It's all down to the wording of the contract... hence why most banks reissued their T&Cs when the balloon went up.

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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Share on other sites

They have no legal ground for doing this.

 

 

They are legally allowed to "ask"... as is anybody. However, it is still up to the judge to determine any new evidence and the effect of the SC judgement as to how it affects the original stay, and whether the banks can use it to strike out the original claim.

 

It's just sabre-rattling bully-boy tactics from one of the most charlatan establishments in the World.

 

I just find it more than hypocritical for the banks' weasels like Angie 'Fish Lips' Knight to harp on about customers should "ask first before going overdrawn", when the taxpayer - read: you and I - have just bailed out their unauthorised overdrafts to the collective tune of:

£2,000 billion

Wonder what the charges on that should be? Will they be paying it back to the taxpayers?

 

Total and utter hypocrisy.

I'm often a sarcastic SOB and speak my mind (and I don't do PC at all), but I have a laugh as I go. I won't be intimidated, and I don't take prisoners... so live with it, or go get yourself a humour implant :p

 

Copy of Law book from Amazon…£19.95, Refund Request stamp...32p, LBA stamp...also 32p, Court fees...£750.00,

The look on the bank's barrister's face, when they lost the '£25k Mother-of-all unfair charges' cases...(plus his £8k+ of costs)... Priceless!

 

The legal bit: These are my opinions and own view of legislation and process. I accept no liability whatsoever for any outcome as a result of anyone invoking any or all of the advice given - clarify your own personal stuation with an insured legal professional.

Saying that, I've used these methods against many of these corporate crooks:evil: and won hands down!:D

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