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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Casperlady and Howard Cohen in court next week for SJ hearing. - help?!


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I am not familiar with the English court system as I am a Scot but I have asked site admin to send someone along to help you. It may be tomorrow before you get advice so be patient and try not to worry. No court will make you pay more than you can afford and that is the bottom line.

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First of all, the Default Notice must have their name and address on it and your name and address on it. Secondly, it does not conform to the format laid down in the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983. The words underlined must be made "more prominent yet". They are LIKE THIS - they should be LIKE THIS to make them stand out from the rest of the text. Thirdly, they cannot say this or that "may" happen if you don't remedy the breach - they must state specifically what will happen and when it will happen. Everything must be "clear and unambiguous." Fourthly, if they say the balance will become payable if you don't remedy the breach, they must state what that balance is - it must be stated as a sum of money. Fifthly, and this is contentious, but in my opinion a date for remedying the breach must be given as a specific date, not within 21 days. The CCA 1974 mentions that it must be a date no less than 4 times and it is stated as a date in the Regulations above. There is no provision in the regulations for it being given as a number of days.

 

So the DN is unlawful. It's how you use that information that counts. Did they terminate the account? Did they specifically send you a letter saying the account was terminated or sell it on to someone else before it got to Howard Cohen?

 

More tomorrow and a closer look at the agreement.

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It was assigned to CL Finance by absolute assignment - and an agreement of absolute assignment between both parties (only the court can ask for a copy of this as it is a business transaction) shows the amount that CL Finance paid Santander for the debt. We are now cooking on gas! Absolute assignment transfers the rights and title to the buyer ie CL Finance. Now, this account was sold to CL Finance by Santander without prior issue of a lawful DN and that means it was terminated at the point of sale and unlawfully rescinded. Rescission puts you back in the position you were in before you had the agreement. They cannot issue another DN because the agreement no longer exists. In other words all Howard Cohen can claim in court is any arrears.

 

I'll have to go out for a couple of hours but I will string together the law and case law for you when I return.

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This is the Act covering DN's. You will need to go through the Act bit by bit and list what is wrong with the DN - I gave you a brief precis above. It isn't very long.

 

CC-En-D-T-Notices1974-SI1983-1561.pdf (application/pdf Object)

 

Section 87 (1) of the CCA 1974 tells you what they cannot do without a DN and try to enforce an agreement is one of them.

 

Relevant case law is Khoparor V Woolich (1996) which you can get on the net.

 

I'll leave you now in Citizen B's capable hands for court procedure.

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I gave you the reasons above why the DN is unlawful. What you have to do is go through the Act and list the Sections against the reasons so you know what part of the Act to quote in court. The addresses bit would probably be accepted in court but all the other reasons stand.

 

There are 2 ways to terminate an account. One is by termination letter, which they don't seem to have given you, the other is by action, and in your case the date of termination is the date they sold it to CL Finance. In doing so they rescinded the account because they didn't issue a lawful DN first.

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The part of Khoparor you need is this:

 

Failure of a default notice to be accurate not only invalidates the default notice (Woodchester Lease Management Services Ltd v Swain and Co - [2001] GCCR 2255) but is a unlawful rescission of contract which would not only prevent the court enforcing any alleged debt, but gives a counter claim for damages Kpohraror v Woolwich Building Society [1996] 4 All ER 119

 

Forget the damages bit. It's the unlawful rescission that prevents them enforcing the debt.

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OMG - I am so sorry. Talk about a biased judge!! Where did the thousands of pounds in legal fees come from?? I would have told him right back that it was my right to defend myself and that is what I was there to do. Cheeky B! And to order you to bankrupt yourself without giving you a chance to make a payment arrangement is not justice. Ask the court who you complain to about the judge and make a formal written complaint about both the proceedings and the judge. As it is I would now ask for a set aside of the judgement on the grounds you were not given a fair hearing at court.

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