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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DCA Contact me after 9 years about money stolen from my account!


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Hi Yanni,

 

Thank you for your explanation I agree that RBS havent a clue what they are doing.

This whole issue was caused by their incompetence in dealing with investigating the theft from my account.

 

I have a question, I was told in a letter from Lowells filth that they had bought the debt so it belongs to them now. Should I send them the SAR as I know for a fact that they will have no proof of this claim that they make about me making a payment in January 2005?

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Hi Yanni,

 

Thank you for your explanation I agree that RBS havent a clue what they are doing.

This whole issue was caused by their incompetence in dealing with investigating the theft from my account.

 

I have a question, I was told in a letter from Lowells filth that they had bought the debt so it belongs to them now. Should I send them the SAR as I know for a fact that they will have no proof of this claim that they make about me making a payment in January 2005?

 

I would tend to go to RBS in the first instance as they should hopefully still have some form of record but you never know - and I wouldn't bother with Lowells just now as the fact that they seem to be referring back to RBS to get the info on your alledged payment of Jan 2005 makes me belief that they may be trying it on - why don't they produce what evidence they have of the supposed payment to you direct?

 

These are only my thoughts on what you have written so don't treat them as "gospel".

 

Good Luck & keep at it.

“It's not personal, Sonny. It's strictly business.”

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I wouldn't waste a tenner on them.

 

Dear Twats,

 

 

Thank you for your letter dated xx/xx/xx.

 

You have claimed that a payment was made on this alleged account on 10th January 2005.

 

I have checked all my financial records and cannot locate any payment made to yourselves or RBS. Please can you foward the following information:

 

1. How this payment was made: cheque/giro slip/ postal orders

2. Any reference numbers relating to the above

3. Any location as to to where this payment was made : bank/post office etc.

4. Please also provide any photcopies of any chaeque received etc.

 

 

I have already stated that if this alleged debt was owed by myself then this debt would be statuste barred.

 

I have clearly pointed to the fact that;

 

I would point out that under The Prescription and Limitation (Scotland) Act 1973 Part 1 Section 6 "If, after the appropriate date, an obligation to which this section applies has subsisted for a continuous period of 5 years:

 

(a) without any relevant claim having been made in relation to the obligation, and

(b) without the subsistence of the obligation having been relevantly acknowledged,

then as from the expiration of that period the obligation shall be extinguished:"

 

 

You have stated that an alleged payment was received onthis account on 10th January 2005 hwich is clearly more than 5 years ago but you still stiputale that this alleged debt is not staute barred. I have alreay stated:

 

 

The last acknowledgement of this alleged debt was made over five years ago. Unless you can provide evidence of payment or written contact from myself in the relevant period under Part 1 Section 6 of The Prescription and Limitation (Scotland) Act 1973 , I would respectfully suggest that you are no longer able to take any court action against myself to recover the alleged amount claimed.

 

Should you continue to pursue this account without providing this evidence I shall seek an interdict and damages accordingly. A formal complaint will also be made to Trading Standards along with a report to the OFT questioning your fitness to hold a consumer credit license.

 

 

Please now confirm in wiriting that the above alleged account is now closed and you or any assciated company will contact me regarding the above alleged account unless you can provide any documented proof that any payment was received in the last 5 years.

 

Please provide the above infomation within the next 14 days.

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Hi Ida, many thanks Im getting so tired of all of this and as usual your advice is spot on.

 

In the letter they said that the "Limitation Act 1980 section 5 is not applicable in your case"

 

Correct me if I am wrong but doesnt the Limitation act 1980 only apply to England?

 

I will presume to reply for Ida - the the Act she(?) is referring to is the specific Act for Scotland where prescription and limitation over an obligation (in this instance a debt or alledged debt) is 5 years whereas In Engerland it's 6 years - link below to the Act - see Section 6, Paragraph 1.

 

http://www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/1973/cukpga_19730052_en_2#pt1-pb2-l1g6

“It's not personal, Sonny. It's strictly business.”

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it's 5 years in Scotland, send them this!

 

(Your home address)

______________________

______________________

Date __________________

 

To:

_____________________

________________________

 

Without Prejudice

 

Dear Sir/Madam

 

Account No: _____________________________

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that under The Prescription and Limitation (Scotland) Act 1973 Part 1 Prescription Section 6:

 

“If after an appropriate date, an obligation (an appropriate debt) has subsided for a continuous period of five years:

 

(a) without any relevant claim having been made in relation to the obligation, and

(b) without the subsistence of the obligation having been relevantly acknowledged;

 

then as from the expiration of that period the obligation shall be extinguished...”

 

I/we would also point out that the Office of Fair Trading (OFT) say under their Debt Collection Guidance on statute barred debt that:

 

“It is unfair to pursue the debt if the debtor has heard nothing from the creditor during the relevant limitation period”.

 

The last written acknowledgment/payment of this debt was made over five years ago and no further acknowledgement or payment has been made since that time. Unless you can provide evidence of payment or written contact from me/us in the relevant period under Part 1 Section 6 of the above Act, I/we suggest that you are no longer able to take any court action against me/us to recover the alleged amount claimed.

 

The OFT Debt Collection Guidance states further that:

 

“continuing to press for payment after a debtor has stated that they will not be paying a debt because it is statute barred could amount to harassment”.

 

I/we await your written confirmation that no further contact will be made concerning the above account and confirmation that this matter is now closed.

 

I/we look forward to your reply.

 

Yours faithfully

 

(Your signature)

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some monkey not been checking his banana tree for instructions lol

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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  • 7 months later...

Hi everyone, its taken a while but I got a result with this case. As I mentioned a few months ago I sent the template statute barred letter. They wrote a couple of times and I completely ignored their trash. Finally I got this letter through trying to scan it but not haveing great success. Hope it comes out ok.

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Lowells 3.jpg

pencil.pngDarn, i can's seem to get this right,. I will just type what it says.

 

 

Dear Mr xxxxxxxxxx

 

Our Ref: xxxxxxxxxx

RE: Lowell Portfolio1 Ltd

 

We apoligise for the delay in responding to the query you raised with us.

We have been making every effort to contact the original client to resolve

this matter on your behalf.

 

After reveiwing the account and in light of the timescales it has taken to achieve

a satisfactory response, we are prepared to take a commercial view in relation

to this matter and as a gesture of goodwill and strictly without admission of liability

are prepared to close the account. We will ensure your credit file will be ammended to reflect this outcome, if indeed this is applicable to you.

 

We trust you will find this satisfactory and that this matter is now closed.

 

Yourse sincerely

 

xxxxxxxxx xxxxxxxxx

 

Customer Services

 

 

Anyone any idea what this means? Does it mean that they did contact the RBOS or did the RBOS not get back to them? I'm still kindda mad about this especially as they harrassed me for a year about it and lied through their back teeth by writing to me saying that it wasn't statute barred as I had made a payment into the account on 10thJ anuary 2005 which was a pack of lies as I had closed the account over 5 years before.

 

I was gonna write to them and make a formal complaint about this and demand an apology and if I didn't get it take it to trading standards. Is it worthwhile or a waste of time.

 

Can I do anything about them if they leave negative ratings on my credit file???????????????

 

The main thing is I wanted to thank you very very much for all your help, the suggestions you made really worked. It was well worth the long wait and fighting it something I might not have done on my own!

Edited by craigie09
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Thanks seq, i am really mad about their lying and saying that I had put money into the account when I had shut the account years previously. I was also really angry that they were sending me threatening letters of a doorstep visit with a fake PO box number and Motherwell Postcode on the back to make me think that someone was local and just round the corner about to appear at my door at any moment. I know it was fake because ii put the postcode in the sat nave and took a drive out and it was an old run down industrial yard.

 

Its a complete disgrace that these people do this they are disgusting and I really dont want to let this go just with a letter saying that they had closed the account when there was none to close!

 

Ive never checked my credit record but will do so and see if they have put anything on it.

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Hi Craigie.

 

Here's some bad news: It's probably not the last you 'll be hearing about this non-debt.

Knowing Lowell's, they'll say one thing and do another (BTW, Lowell's is the same as Hampton and Red, check out the letters, you'll see both Hampton and Red are "trading styles" of Lowell's, just another way to try and intimidate you), what's most likely to happen is that they'll flog it to an even lower bottom-feeder, for example Scotscall.

 

Here's some good news: Don't even bother answering them. When the letters come, file them, have a chuckle and don't let it ruin your life. This debt is imaginary and statute-barred, which makes it rather difficult to collect on unless they can bully you into thinking you owe it. You know you don't, so you ignore them.

 

I know it may sound incredible if you're not used to this type of business model, but that is sadly how most DCAs function: by threats, lies, bullying etc, because that's often the only way they can ever get money out of people. Sad, but true.

 

You can always come back and let us know if another company tries it on, but you know how to fend them off now anyway! :D

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