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    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
    • First begging letter received from Overdales   ;Blah blah blah, our client's are going to win this blah blah blah we supplied all your documents under CPR   PS you can stop all this by paying £1200 less in a lump sum
    • Right,  so the court hasn't send out the Directions Questionnaires/N180s yet. PE's one is a false one, meant to intimidate you into thinking your defence was rubbish and they are confident with their claim. This is par for the course.  The PPCs do this regularly. However, PE have gone further and written that "a copy has also been filed with the court" which is a lie as the court haven't even sent out the papers yet. Keep a screenshot of MCOL, later on in your WS you can draw attention to their lying and abuse of court procedure. If you've got time on your hands, then complain to the BPA about one of their members lying.    
    • We need documents to be uploaded in PDF format. Uploading in Microsoft Word format discloses personal details relating to you which you should not be sharing. Click upload – to understand what to do. How did you pay for the vehicle? You start by saying that you should have walked away – yes you should. Not only because of the reputation of this company but also if the transaction isn't perfect you shouldn't get involved and you certainly shouldn't be taking the word of some used car dealer. Big fail! Why are some of your letter in black and some the in red? When you get some of the ideas in there – have you use a template from somewhere else? They aren't interested in a delay caused by some fire alarm or something. They certainly aren't interested either by the distress you are suffering. They have hundreds of customers who become victims of this kind of thing. All of those customers suffer distress. Big Motoring World don't seem to be very bothered. What are the faults which exist with the vehicle now? Is it just the splashing? Where is the splashing? What is it that is splashing?   Do I also understand that you purchased the vehicle without trying it at all and the first time you were in it and had splashing was after you had made the contract?
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Clamping


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thank you for that post 'The freedom Trail' I watched it with interest, there was cetainly no signs near where I parked

OK here are more photos of this car park

 

here's the entrance

 

PICT0090.jpg

 

PICT0090.jpg

 

PICT0086.jpg

 

You drive in and head to the rear right hand side.

 

PICT0080.jpg

 

Here you can see that these signs are not fixed, this one has been turned to face the other way. I think this is a good argument in court.

 

The first visible sign is in the next row. here

 

PICT0081.jpg

 

But the entrance to the burger house is to the left, you miss this sign walking the other way.

 

More pics of the car park.

 

PICT0082.jpg

 

PICT0084.jpg

 

The first visible sign here is right down the other end.

 

 

PICT0085.jpg

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OK there is a bit of a sting in the tail here.

 

This one

 

PICT0099-1.jpg

 

PICT0098.jpg

 

However this is new, it deffo wasnt there when I first visited here.

 

I would have taken a shot of it, and im more than willing to make a statement to that effect in court.

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Nic, thank you so much, these are excellant, yes, there definately wasn't a sign there before, cheeky whatsits, I am going to try and compose my letter and court submission tomorrow, you have been so helpful. I did receive your email, and responded but not sure if you got my response. The video would be interesting, is it digital? if so, can it be sent to my email address??? - not sure if this is possible or not.

Once again, thank you so much for all your help so far, and will advise as things progress.

Regards Chook girl

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Nic, thank you so much, these are excellant, yes, there definately wasn't a sign there before, cheeky whatsits, I am going to try and compose my letter and court submission tomorrow, you have been so helpful. I did receive your email, and responded but not sure if you got my response. The video would be interesting, is it digital? if so, can it be sent to my email address??? - not sure if this is possible or not.

Once again, thank you so much for all your help so far, and will advise as things progress.

Regards Chook girl

 

The email was a ping, I got the reply so we connected.icon10.gif

 

Will attempt to send the video via email. If not I will send a disk.

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OK there is a bit of a sting in the tail here.

 

This one

 

PICT0099-1.jpg

 

PICT0098.jpg

 

However this is new, it deffo wasnt there when I first visited here.

 

I would have taken a shot of it, and im more than willing to make a statement to that effect in court.

 

See if you can get a witness from within the store confirming when the new signage was errected. Better still, is there anyway you could request a copy of the CCTV footage from BK showing the signage being put up.

 

That aside, it looks very dodgy to me. Furthermore, it appears that one sign is facing the footpath with its back to the car park? Interesting.

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

eCar Insurance overpayment - £325

Settled in full - 15/09/08

NatWest Student A/C bank charges - £260

Settled under hardship scheme - 08/06/09

Natwest Business A/C bank charges - £60

Settled in full as GOGW - 20/04/09

Santander Consumer Finance late payment fees - £60

Part settled for £48 - 01/03/08

Peugeot Finance late payment fees - £50

Settled in full before county court hearing - 01/09/09

Peugeot Finance overpayment of £247

Settled in full - 01/12/08

Valley Leisure - complaint about collections agent

£160 part refund of gym membership in compensation - 01/02/09

HFC Bank - complaint about payment deducted from my account on wrong date

GOGW £10 - 01/05/09

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Update:

 

Well I guess it will come as no surprise that I haven't even had the courtesy of reply to my letter (14 days) ,so it looks like the courts beckon.

 

Just wondered if I should send a second letter or go straight to 'action'.

 

rgds

Smudge

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  • 4 weeks later...

I'd like to add my experience of this to this thread, which I've found really interesting, and worrying, to read.

 

We were clamped on Saturday 28th. We parked, fully intending to be BK customers, but found that the store had not yet opened in the morning. We nipped over the road for cash while we waited for the opening time and were gone no longer than 8 minutes. When we got back, both our cars were clamped, costing us £250!

 

The 'operative' offered us no sympathy or understanding whatsoever. He was rude to both me and my wife, who is now very upset about the whole experience.

 

I am in the process of complaining to BSG Security Ltd., Caspian Food Services (the francisee of Havant BK), the SIA, and local press. I am furious about the circumstances of our immobalisation, and with how the operative treated us when we returned.

 

The most worrying factor about all this is the lack of any common sense applied to whether or not a person deserves to be clamped. In our case, if the clamper had left us for another 10 minutes, he would have seen us become BK customers with legitimate right to park there!

 

This must be stopped! I urge anyone who has had a similar experience to write to Caspian Food Services at the address below in complaint. If enough people complain and boycott the restaurant until the clampers are removed, they have to start listening!

 

Caspian Food Services Ltd.

Cedars

2 High Street

Bagshot

Surrey

GU19 5AE

 

I'll keep you posted if I receive any response.

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I agree, I'm not going to get any money out of them, but that's not the only thing I'm going for. I want Caspian Foods to stop using them as a clamping company. They are responsible for actions taken on their land, and only by continued complaints from customers will they be persuaded to end the contract they have with BSG. Don't you think?

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Yeh, I see what you both mean. Taking them to court would be more useful than just writing I agree.

 

Do you think I have a case to do that? As far as I can tell nothing they've done is actually illegal (even though I believe it should be!), so I thought a court would probably just throw it out.

 

If you think it's worth a try though, I'm happy to look into it.

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