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    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
    • Yes, I believe the Starbucks was closed at the time the car was parked there 
    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
    • Dave, You're probably thinking along the same lines as me. The NTK says "The reason for issuing the charge notice is: Parking longer than allowed" From memory, I think one of their stupid rules is that if 'Bucks is closed, you're not allowed to park at all.
    • Yes, Nick is spot on. Also, can you remember if Starbucks was closed when you were there?  I ask as I'm trying to work out what MET reckon you did wrong.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Awww they're lovely CitizenB :)

Here's one I've always loved, by Rudyard Kipling, a real tear jerker:

 

The Power of the Dog

There is sorrow enough in the natural way

From men and women to fill our day;

And when we are certain of sorrow in store,

Why do we always arrange for more?

Brothers and sisters, I bid you beware

Of giving your heart to a dog to tear.

Buy a pup and your money will buy

Love unflinching that cannot lie--

Perfect passion and worship fed

By a kick in the ribs or a pat on the head.

Nevertheless it is hardly fair

To risk your heart to a dog to tear.

When the fourteen years which Nature permits

Are closing in asthma, or tumour or fits,

And the vet's unspoken prescription runs

To lethal chambers or loaded guns,

Then you will find--it's your own affair--

But...you've given your heart to a dog to tear.

When the body that lived at your single will,

With its whimper of welcome, is stilled (how still!)

When the spirit that answered your every mood

Is gone--wherever it goes--for good,

You will discover how much you care,

And will give your heart to a dog to tear.

We've sorrow enough in the natural way,

When it comes to burying Christian clay.

Our loves are not given, but only lent,

At compound interest of cent per cent.

Though it is not always the case, I believe,

That the longer we've kept 'em, the more do we grieve:

For, when debts are payable, right or wrong,

A short-term loan is as bad as a long--

So why in Heaven (before we are there)

Should we give our hearts to a dog to tear?

 

Elsa x

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Hi Sunflower,

Sorry to hear about your dog. How old is he?

Trouble is the liver problems will be complicating matters, making it difficult for him to digest fat, so both that and the high BS can cause weight loss in their own right.

I'd definitely get a second opinion on management, even if it's a case of seeing a different vet in the practice, expressing concern that he is still losing weight on that diet, and ask if there is any other treatment or "safe" treats he have in addition to keep his weight stable.

Prescription vet food is very pricey!

Elsa x

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In the same way as if you have your eyes examined and get a prescription from the optician, you can buy glasses at ANY shop, once the vet has examined an animal and given a prescription, he must, if you request it, give you a written prescription. You can then get it made up where you wish, eg online pet medication suppliers. You don't have to get the medications from your vet (where they are often more expensive). However they may charge for issuing or reissuing paper prescriptions, so it's a case of weighing up the benefits.

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Hi Sunflower,

Poor lad. The vet sounds like the old school type. If he'd been a surgeon he'd have had a flurry of starched frilly nurses fluttering round him!

What symptoms was your lad having that took you to the vet?

Just the weight loss? Or was he vomiting/ extra thirsty/loose or pale, greasy motions? In pain? Any yellow in his eyes? Panting a lot?

I agree with the above, you need a definitive proper diagnosis for your money. Ask the question- what liver disease does he actually have? Is he actually diabetic? He's very young to be having these problems all of a sudden.

By the way, if you're on Housing or Council tax benefit you could get free treatment at your nearest PDSA. Check out The Blue Cross too.

Hugs

Elsa x

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Yep, peardrops smell is acetone (ketones) from improper glucose metabolism. The other possibility is uraemia from poor liver or kidney function, which gives a nasty taste/smell in the mouth..due mainly to improper protein metabolism.

This is why you need to be informed by your vet, as the right management is crucial, depending on the blood results.

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Hi Sunflower,

Here's a link to the Blue Cross info sheet. They do allow more latitude than the PDSA in who they accept eg Working Tax Credits.

http://www.bluecross.org.uk/web/FILES/Literature/LONDON_ANIMAL_HOSP_WEB.pdf

 

They have hospitals in Victoria, Hammersmith, Merton and Grimsby. I believe if you don't live in those areas they have a vet credit certificate scheme. It's not totally free though, they do expect a donation towards treatment.

Elsa x

 

PS. I've done a couple of sticky threads with general info which covers a lot of these issues:

http://www.consumeractiongroup.co.uk/forum/pets-vets/227345-rescue-welfare-advice-useful.html

 

http://www.consumeractiongroup.co.uk/forum/pets-vets/227294-problems-your-vet-useful.html

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