Whistleblower v BOS

[whistleblower2009]

Hi All,

I'm looking for some advise and I am sorry if I have posted in the wrong area of the site.

I am having a real hard time with my Mortgage provider Bank of Scotland.

The story is back in 2004 I was forced to give up work to care for my Wife, I was getting my mortgage intrest payed by the D.S.S. but I had a shortfall between the D.S.S. payments and the amount of my mortgage so I agreed to pay £100 per month which I found a real struggle anyway my wife died in May 2009 and as I was on my own the D.S.S. payments have changed so I got a fresh letter from Bank of Scotland saying I had a shortfall of £20 per month.

I phoned the bank to query this amount as up to this point I was paying £100, the bank said in May there was no need to set up a standing order for £20 per month as the would take the £20 of the £2734.87 I had accumilated to my account as a result of my £100 per month payments.

I asked why they had let me run this amount up when I was struggling to pay the £100 per month and they should have informed me that £100 per month was to much, I got the usual waffle, I then asked for the overpayment to be returned and they said no as the D.S.S. could ask for their money back at any time, I stressed that the £100 per month was my personal money and not D.S.S. money but they wouldn't move their position.

I contacted the D.S.S. who said that even if major fraud was proven against me the D.S.S. would reclaim the mortgage intrest payments from me and not the bank.(they also said the banks statement was rubbish)

I wrote a letter to the bank back in May asking for them to reconsider their position and told them of my finding with the D.S.S., I also asked them if they are going to continue to hold my overpayment as a sort of deposit/retainer does this mean that everyone who is having their mortgage intrest payed by the D.S.S. must lodge the same deposit/retainer?

I to date have been given a real runaround from not receiving the original letter even though I have the proof of delivery, I phoned in June for a update as I had heard nothing and was told no letter had been received I was given a number to fax a copy to, I left it a week and phone and was again told the fax wasn't received and no record of my last call was logged on my account, I was again asked to fax my original letter to a secure collections number which I did.

At the beginning of August I received a letter saying they have appointed a senior member of their team to look into the issues I have raised and would be back in contact no later than 4 weeks.

On 8th Sept I received another letter from the bank saying they need another 4 weeks.

Where do I go from here?

Am I right or wrong to demand the overpayment back?

Why are they dragging their heels?

Any thoughts would be appreciated.

 

Whistleblower.

Edited September 12, 2009 by whistleblower2009

[enoughisenough]

First of all whistleblower my sincere sympathies concerning your wife. In circumstances such as these BOS ought to be far more sympathetic and accomodating. The fact that they are not speaks volumes.

 

However you have posted on the wrong thread for the help you need. You need to start your own thread in the mortgages section. I'm posting on a mobile so it's very fiddly for me to set that up and

post a link to your own thread.

 

If you go to consumer action group home and then mortgages and then BOS you will find that you can start your own thread there. Just copy and paste your post here. Help will come.

 

Best of luck! EiE.

[car2403]

Posts moved to a spanking new thread

[whistleblower2009]

Hi all,

My thanks to enoughisenough and car2403 for their help and guidance

hopefully I will get some solid response.

Thanks,

Whistleblower.