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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First step Finance - **BANNED DIRECTORS STOLE +£6M**


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Help, nearly signed up to fsf but did not have chance to make the appointment to sign the paperwork. They called me today to say I did not pay the first month and that they have been contacting my creditors at extensive costs to themselves. I told them not to do this in my initial call but they are quite aggressive. I am conscious that if I cancel now they will try and claim costs etc from speaking to me, can they do that? I have not signed anything.

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Hi, sorry no nothing signed and no payments made to them. They are just saying they have already contacted my creditors etc. Thanks in advance, I am quite worried I will now have these people after me.

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Help, nearly signed up to fsf but did not have chance to make the appointment to sign the paperwork. They called me today to say I did not pay the first month and that they have been contacting my creditors at extensive costs to themselves. I told them not to do this in my initial call but they are quite aggressive. I am conscious that if I cancel now they will try and claim costs etc from speaking to me, can they do that? I have not signed anything.

 

They are fat changers and very loose with facts! NO, they cannot charge you and should they try, refer the to the FOS for a £500 fee.

 

They are aggresive and out of line and are trying to pressure you into signing up. just ignore them!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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They are fat changers and very loose with facts! NO, they cannot charge you and should they try, refer the to the FOS for a £500 fee.

 

They are aggresive and out of line and are trying to pressure you into signing up. just ignore them!!

 

Thanks Lord Tiger, appreciate your feedback.

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Anyway, should they really contact your creditors without your permission (you didn't sign something giving them permission) then they are breaching the Data Protection Act AND Ching!!! Big payday for you!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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  • 1 month later...

Just a quick update to my dealings with FSF, I informed them of my wish to cancel my arrangements etc and issued the section 10 notice. I immediately stopped my payments and made alternative arrangements.

 

I then received a letter stating that this 'complaint' would be investigated (Lord-Tiger-Putin had warned of this) but the FOS said they would do nothing until the complaint had been investigated, FSF said this would be within 28 days. After 38 days I had decided to get in touch and ask why there was a delay before I had chance to do this I received a registered letter stating that I had not responded to their findings and the matter was now closed.

 

I think not! Am I just being sceptical that they send a final letter registered post but their so called report has been sent unregistered (and undelivered). I wrote back immediately and said the matter is not yet closed, and demanded a copy of their report. I also asked that this be sent registered post to avoid 'confusion'.

 

Watch this space, I think these are tactics being used by FSF hoping I will just let it lie but the FOS will be being informed if there is no speedy response.

 

Thanks for being there Caggers you are proving to be invaluable.

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Would you Adam and Eve it! I have just received a very grumpy e-mail from [Name removed] at FSF stating that they have been monitoring my posts (OMG my identity is not secret ha ha) and I may damage my case if I post any letters or e-mails and that I have been reported to the FOS. Well let me tell you [Name removed] (when you monitor this tomorrow) I have no intention of publishing e-mail or letters from you or anyone else, my posts on here have been merely statements of facts or findings I have made during my unfortunate dealings with your company.

 

It was also stated in her e-mail that Lord Tiger Putin had commented on my post, can't see that, just the one from Sequenci. I also did not say that you were required to send your report by registered post, just that I found it strange that your final letter was registered and the more important letter was not.

 

Finally your reporting of me to the FOS makes not a jot of difference they will do to me exactly what they will do to you which is nothing from what I hear but you never know between them and the OFT I may get somewhere, and if you really are looking forward to hearing from them [Name removed] then I may just be able to make your day.

Edited by alanfromderby
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Would you Adam and Eve it! I have just received a very grumpy e-mail from [Name Removed] at FSF stating that they have been monitoring my posts (OMG my identity is not secret ha ha) and I may damage my case if I post any letters or e-mails and that I have been reported to the FOS. Well let me tell you [Name Removed] (when you monitor this tomorrow) I have no intention of publishing e-mail or letters from you or anyone else, my posts on here have been merely statements of facts or findings I have made during my unfortunate dealings with your company.

 

It was also stated in her e-mail that Lord Tiger Putin had commented on my post, can't see that, just the one from Sequenci. I also did not say that you were required to send your report by registered post, just that I found it strange that your final letter was registered and the more important letter was not.

 

She is funny, isn't she!! I will recommend to open an additional folder and call it 'Amusement' and file all her nonsense in there! They will probabley come up with some fabricated letters (as in my case) and believe everone will fall for it and do not realise that is the easiest thing to prove these fabrcations, but one should not be surprised!
Finally your reporting of me to the FOS makes not a jot of difference they will do to me exactly what they will do to you which is nothing from what I hear but you never know between them and the OFT I may get somewhere, and if you really are looking forward to hearing from them [Name Removed] then I may just be able to make your day.
The FOS charge the company you are complaining about around £500 (not sure what the exact amount is). So for them to benefit say £300 they ran the risk of you reporting it to the FOS costing them £500! I assume they write it off against taxes but it still doesn't make sense why they are not doing the appropiate thing, deal correctly and fairly with your complaint (I forgot! you didn't complain!!) and save themselves the cost!

When you report this to the FOS, I assume it will come to that because they will ignore everything and just steam on their own self righteous path!, you will then probably get another letter from her stating that you have opened another complaint (yep, reporting them to the FOS is another complaint!, told you an amusement folder is necessary!) and that it is a bogous complaint! Just for the record [Name Removed], when one refer your complaint to the FOS it has the reach the stage where both parties failed to come to an agreement and the person referrring the complaint the FOS and the company should not 'try' to resolve it but any negotions should take place through the FOS. Expect this from them and a claim that should you take them to court for any money they will counterclaim for your post here! he he.

 

Gathering the current developments I assume me and [Name Removed] will against speak soon, I miss you!!

Edited by alanfromderby

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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I then received a letter stating that this 'complaint' would be investigated

 

I assume you received their “complaints procedure”, the one with the grammatical errors?

 

I admit my English is not perfect, then it is not my first language but most importantly, I am NOT writing policy documents for a company!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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First Crap Finance have done their utmost best to try to neutralise this thread and forum by trying to post here and pretending to be a “friend” of someone dealing with FCF and also by trying to threaten people (ha, ha), including me, in an attempt to convince them to stop posting here. Well First Crap Finance, there is a much simpler and easier way of doing this!!

 

1. Firstly, treat your customers well and do not treat them as “money objects”.

2. Start doing the job you promised and are paid to do.

3. Stop mis-selling what you can do.

4. Respond appropriate to al the legitimate complaints.

5. Stop to always blame the customer when things are wrong and do sometimes accept your responsibility.

6. Get another Compliance Manager.

and so on …

 

then the postings here will certainly diminish significantly.

Remember, you cannot defeat a platform like this!

 

Remember, it is only libel if it is untrue!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Why does FCF remind me of the phone hacking scandal ...... ???

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Just when you think it can't get worse .... it does!!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Should FCF be a footbal team, which aspect will they be the best known for ... ??

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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As the team scoring the most own goals!! No other team will even come close!! They will probable be 1st, 2nd, 3rd and I assume 4th and 5th as well!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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the OFT don't "understand" what the company primarily do on behalf of consumers. They are not pigeon-holed

 

 

I believe the OFT has perfectly pigeon-holed FCF ......

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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... unfit to trade!!!

“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Hi guys complete newbie here!! I was just about to register with fsf when I thought I better just see if they have any reviews. Thank god I stumbled across this forum! I am currently using a company called debtcorrect who aren't particularly good and I was "cold called" by fsf and it sounded good! After a few lengthy conversations and discussions of amounts and figures I now have one of thier agents coming round on tues for me to sign the paperwork. After reading this thread I am now thinking of cancelling and signing up with payplan. I am still thinking about challenging the validity of my contracts to try and be in a stronger position when I offer them a settlement figure. You guys have already been a lifesaver from what I have just read but what would you suggest my next step is? I currently have all my creditors interest frozen and I'm paying them an affordable amount each month through debtcorrect. Thanks in advance for your help!!

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