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Interesting advice from the British Banking Association


Spiceskull
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http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=259&a=376

 

What can I do if I disagree with the charges being made

You should check your bank statements regularly to see what charges, if any, are being made to your account. If you feel that the charges are not accurate, or that there is a mistake in the way they were calculated, then contact your bank manager and explain your concerns. Ask them to check the account and send you a written explanation of how the total was calculated.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I like spiceskull, but I fear the answer would be - well they are the charges we have in our t&cs.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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But their code suggests that you ask them to explain how the total was reached - "because it was..." is hardly the response of a member of a respected organisation...

 

If I used this advice, and the manager gave me an inadequate response, I would complain to the BBA about how they have morons for members...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

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- Consumer Action Group

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks

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