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    • Thanks for this update. Let's not if you have any more difficulty – in particular if you have difficulty getting paid back from the purchaser. We can help you either against the parcel delivery courier or against the purchaser
    • I'm still waiting for them to kick out sunak and bring Johnson truss and farage in late as it is - as an act of desperation. Tossuss and some others as well as those who were (alleged) brokering a farage ennoblement deal are promoting it aren't they?
    • Tories realise that they are likely to be in opposition for 10 years or more. And for those who lose their seats, they will be looking for new employment.  Sunak is like an accountant, suddenly put into a leadership role, but without the intelligence required to think in a multi dimensional way. 
    • .... So after a 14 day investigation with p2g i had a live chat with them yesterday ( 8th June) who said they didnt know where the parcel was but closed the case as i didnt take out their protectiove insurance.  So now at 07.33 on the 9th of june i was repling to this thread with all the relivent information to start a claim and i check the tracking of the 'Lost' parcel for specific dates to find the tracking has updated and the parcel is now at the recipients local depot  ? which is annoying because ive already refunded the buyer as i didnt want any negative feedback as it was an ebay listing and id want a refund if i was in his postion. So i posted the parcel with Evri on the 20/5/24  The delivery date was missed due to it being sent to the wrong depot and a case was opened on the 25/5/24 14 Investigation failed to locate the item in Evri's system and case closed on the 8/6/24 and now the tracking has updated on the 8th saying its at the recipients depot so is likey to receive it in the next few days .... Typical.  Oh well nevermind , thanks everyone  
    • Here's Tim Shipman's behind the scenes look at how the Tory campaign is going. Sunak is believed to have taken the weekend off again, party workers are refusing to help with the campaign and social media advertising has been suspended because they can't afford it. Infighting on the beaches: behind the scenes of the D-Day debacle ARCHIVE.PH archived 8 Jun 2024 18:54:59 UTC  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

They knocked on my door


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:eek:Hi

Can HFC/Benificial do this and without warning? I wish i was there to tell them were to go, but i thought it was against the law to come to our address. Is there anything i can do to provent this happening again.. they have left a note to say to call them. Im not calling i have sent them loads of letters to say im not paying as they dont have a valid CCA.

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  • 1 month later...

Hi

 

I have an update, I sent that letter and thought they got the hint but then on Monday i got a letter to say that they are sorry that i am in financial difficulty clearly ignoring the fact they have not got a CCA and said they would be making a house call in the next 14 days.. I sent another letter yesterday which they wont receive until tomorrow at the earliest but guess what.. they turned up this afternoon, no one was in so they posted another hand written letter.

 

What can i do about this i cant believe they have ignored my letter to tell them they are not invited.

 

Hopefully someone can give me some advice on this

Thanks

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report the matter to the police as harrassment and intent to cause harm also let hfc know by e mail that the matter has been reported to the police showing them the crime scene number if you do report it as this is harrassment

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they have to take it seriously especially if you have a sicknes o a mentel health problem you could be suicidal for all the police know but you must insist on a crime scene number stress you have informed this cmpany repeatedly and they are ignoring your pleas that all contact must be in writing also send a complaint to fsa and also send a serious complaint back to consumer direct that your feel their advice was wrong and innapropiate and you now require their internal complaints dept...as you are being denied your legal rights to information also send a complaint to the information commissioner that the compny hfc ? are refusing to comply with your CCA request..

patrickq1

as for the police if you get shortcanged by them demeand to speak with a senior officer and also ask for there complaint procedures this will spur them into action as they know complaints do not look good to there bosses higher up it makes them look like they aint doing what the ratepayers pay them to do UPHOLD THE LAW and if you are being harrassed by a det collecter despite repeated request to cease calling on your doorstepp then this is a CRIME

patrickq1

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Did you send any of your letters by recorded delivery? if not they will simply ignore them and say they didn't get them.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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patrickq1 - thanks for all your advice at least i have some options they really do stress me out and this is why they are doing it, by turning up they think i will call them.

 

Ell-enn - I have all my receipts from the recorded deliveries and in fact I have sent copies of all my letters and copies of the receipts to HFC to let them know im on the ball and they cant say they have not heard from me, as this is why they are giving me a door step call because they have not had any response from me, so i sent about 7 letters and 7 reciepts.

 

Thanks

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