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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi there comrades!***WON***


Trudianne
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Oh am I ready to do battle now I know that it's not only ME against the might of the NatWest.

I have so often been into my branch to try and sort things out only for them to raise the overdraft limit which has only led to more debt for me and more charges for their profits.

Sending letter requesting info tomorrow.

When I win this a donation to this helpful and friendly site is the first thing on the list - closely followed by paying off the debt that NatWest has caused.

Has anyone found that NatWest are in the habit of closing your account once you rock the boat as I am a bit worried about being able to open a new account with a poor credit rating.

 

DAP letter sent 070806 = 40 days = 160906 - Bring it on!

Prelim Letter sent 290906 = 14 days = 131006

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Oh am I ready to do battle now I know that it's not only ME against the might of the NatWest.

I have so often been into my branch to try and sort things out only for them to raise the overdraft limit which has only led to more debt for me and more charges for their profits.

Sending letter requesting info tomorrow.

When I win this a donation to this helpful and friendly site is the first thing on the list - closely followed by paying off the debt that NatWest has caused.

Has anyone found that NatWest are in the habit of closing your account once you rock the boat as I am a bit worried about being able to open a new account with a poor credit rating.

Hello Trudianne!:)

I'll be going after our (my partner's and mine) NatWest money from tomorrow on, too! At first I wanted to get Barclaycard done, but now I think: why wait?

I've done quite a bit of reading on this truly wonderful site, and people more in the know than me say that the banks usually don't close your account, and if they did want to thay'd have to give you 1 month notice. Having said that: they also recommend opening a "parachute" account just in case. So maybe you'd want to do that.

Anyway, just wanted to let you know that you're definitely not alone in this one! Just look through the success stories, very encouraging!!!

NatWest - here we come!:D

-Warms (Alexandra)-

---------------------------------------------

Whatever I post is just my opinion, no more, no less!:!:

.....................................................................

NatWest=>settled in full, no strings!:D

NatWest creditcard=>settled in full, no strings!:D

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Go for it! Natwest must be vety worried when they read this forum. I'm sure the Natwest area is growing bigger and bigger. 1st step: know how much you've been charged over the last 6 years. Look at your statements or make a data protection act request (known as a subject access request or SAR) and count em' up.

 

Pl

SNATCHWEST and NOBBETS no scare me!

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Guest NATTIE

If you read the rbs group plc interim report, they aren't worried but.......

Good luck guys and please do not post tomorrow that branch staff were surprised but do mention the site though.

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Natweststaffmember, where is this Interm report, i would like to have a quick peek!

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Hi,

Glad to hear what you have done we are in the same position sent off for the SAR reports today by recorded delivery.

 

Keep me posted

Tracey

And good luck!!!!

7.8.06 sent S.A.R - (Subject Access Request) off to Edinburgh recorded del.

16th Sept. times up!! for them to comply.

8.8.06 SAR letter signed for

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Tracey - good to know someone else is at same stage as us - let me know how you fare. At the moment I still think that I'm going to be "the one" who ends up in BIG trouble for asking for what is our money!

 

T

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Don't panic, i think most of us feel like that. My worry is that the courts will decide an outcome before things get to court and will stop all this but im sure this won't happen, we will all have to cross our fingers, im sure we will all be fine.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Thank you. The people using this site are SO supportive.

 

I hope we all get what we are entitled to before any precedent is set.

______________________________________________

 

DAP sent 070806 - received 090806

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heehee you go girlie!!! great start so far :)

 

Bandit

08-05-06 - Data Protection Act sent to NW

08-05-06 - MP letter sent to Oliver Letwin (Cons, Dorset West)

25-05-06 - Statements and Data Protection Act received (14 days)

07-06-06 - Prelim letter sent to S.Higley claiming £1226.03

09-06-06 - LBA sent, due to negative response

29-06-06 - Claim served (Acknowledged 30-06-06)

27-07-06 - NW's Deadline - received 27-07-06

24-08-06 - AQ received and returned - Deadline 08-09-06 - Both returned

20-09-06 - 1st Offer - £850.00 with confidentiality REJECTED

05-10-06 - 2nd Offer - £1456.80 with confidentiality ACCEPTED

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Hi Trudianne

Thanks fro your message it won't be you that gets into trouble i'm sure it will be me. I think they will owe me about £6000 i can't beleive that i am ever going to get any money from them only grief!! as normal. Really glad i have found someone that is at the same stage as me, as i am sure we will need to support one another.

 

Good luck and please stay in contact

Tracey

7.8.06 sent S.A.R - (Subject Access Request) off to Edinburgh recorded del.

16th Sept. times up!! for them to comply.

8.8.06 SAR letter signed for

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Oh am I ready to do battle now I know that it's not only ME against the might of the NatWest.

I have so often been into my branch to try and sort things out only for them to raise the overdraft limit which has only led to more debt for me and more charges for their profits.

Sending letter requesting info tomorrow.

When I win this a donation to this helpful and friendly site is the first thing on the list - closely followed by paying off the debt that NatWest has caused.

Has anyone found that NatWest are in the habit of closing your account once you rock the boat as I am a bit worried about being able to open a new account with a poor credit rating.

 

DAP letter sent 070806 = 40 days = 160906 - Bring it on!

 

Hi Trudianne

I'm at the same stage as you - requested statements.

I managed to open a basic card/cash account through Barclays with no frills. I also had a similar offer from Alliance & Leicester. I chose Barclays because the Co. I work for bank with them. (Personally, I think all banks are Robbers!) I also have a poor credit rating because I apparently owe money to Reader's Digest for a book I have NEVER received!

So GO FOR IT and Good Luck to us both.

Best wishes, Mari

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Thanks for that we have both A&L and Barclays locally so will go in to enquire.

I agree they all have their faults but it would be nice to be able to start with a "clean slate" and hopefully not get into the VICIOUS cycle of charges/overdraft etc etc.

 

Good luck to us all and BRING IT ON I can't wait for the tatty brown envelope(s) to arrive and to really get going on this!:)

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  • 4 weeks later...

Hi Trudianne,

 

From what I've read over the past few days on here....

 

Did your written request clearly contain all vital account information? i.e. Account Number, Sort Code, Account Name, and (with a cherry on top) your Branch Address?

 

The reason I ask is that I've seen some postings where nothing has happened with just an account number supplied.

 

I've seen other postings where NatWest have waited until the 11th hour before responding. I see you sent your request by recorded delivery and you have about a week left.

 

If you are still worried, call them and find out what is happeneing with your request.

 

If you've done all this and the 40 days comes and goes, then report them!

 

Good Luck

 

Ned

 

PS. I'm sending my S.A.R. again - as I forgot to include all vital account info and my £10.00 payment - durrrrr.....

*********************************

NatWest Advantage Premier Account

01-09-2006 - S.A.R - (Subject Access Request) sent

04-09-2006 - NW respond asking for fee

09-09-2006 - New S.A.R and fee sent

23-09-2006 - Statements received

*********************************

IF YOU FOUND MY COMMENTS HELPFUL OR USEFUL PLEASE CLICK THE SCALES. THANK YOU :)

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Thanks - I did give them every last bit of info so I think a phone call might be the way to go. As you say if they don't arrive I will report them but does that then mean I can go no further....

 

I'm sure you know what it's like - I'm straining at the leash to go and get 'em! I know they owe me BIG time!

 

Thanks for the support and make sure you send everything with your SARs this time!!!

 

T

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I'll remember - don't worry!! :D

 

Oh no - it doesn't mean you have to stop. If they dont respond to a SAR in 40 days and you report them, then the Data Protection Dudes will hammer them for non compliance.

 

I haven't seen anything on here where Natwest have failed to respond to a recorded delivery SAR with all the right information in time.

 

Has anyone else?

 

Ned

*********************************

NatWest Advantage Premier Account

01-09-2006 - S.A.R - (Subject Access Request) sent

04-09-2006 - NW respond asking for fee

09-09-2006 - New S.A.R and fee sent

23-09-2006 - Statements received

*********************************

IF YOU FOUND MY COMMENTS HELPFUL OR USEFUL PLEASE CLICK THE SCALES. THANK YOU :)

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Hi Trudianne,

 

I'm helping my gf with her claim and NW were hopeless with our SAR. Despite sending the template letter and enclosing a cheque and sending it to the DPA address, they didn't respond, claimed to have lost the letter; we had to phone several times and my gf became a permanent fixture at our local branch whilst they ordered and reordered stamenets incorrectly. My advice would be to call Joyce Tudor's office and take somebody's direct dial number so you can phone them when they don't arrive.... we finally received them yesterday on day 41. The number is in one of the stickies regarding addresses.

 

Good luck!

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Did you send by Recorded Delivery??

 

Ned

*********************************

NatWest Advantage Premier Account

01-09-2006 - S.A.R - (Subject Access Request) sent

04-09-2006 - NW respond asking for fee

09-09-2006 - New S.A.R and fee sent

23-09-2006 - Statements received

*********************************

IF YOU FOUND MY COMMENTS HELPFUL OR USEFUL PLEASE CLICK THE SCALES. THANK YOU :)

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Thanks - I was begining to think it was only me who would be left waiting for statements!!!!!

I have rung and will not hold my breath for the promised return call - I've got their number and I am not afraid to use it!!!!!!!!!!!!!!!!!!!!!!

 

T

 

in case anyone else wants the number 0131 626 1165 (it is in a stickie)

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