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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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robbers way help needed - vanquis card


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so in your opinion this document they have sent me isnt proof ive had credit? thanks for all the information guys and ty for looking at the document and giving your opinion..if robinson way call me again i will screamm

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so in your opinion this document they have sent me isnt proof ive had credit? thanks for all the information guys and ty for looking at the document and giving your opinion..if robinson way call me again i will screamm

I have blown the application up and cannot see any prescribed terms, so just an application.

 

If when you get the origonal in the post, it has the terms on the back, then that could be a different matter.

 

When you receive the origonal:lol: in the post, we can all look again.

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ty very much lickthewallfatboy xxx i really appreciate your advise on this . robinson way are giving me a big headach at the moment its not about me not wanting to pay its the amount thats making me so mad... the debt they are talking about is a credit card debt with vanquis the limit on this card was 200 pounds now robbers way want £1,151,78 which to me is daylight robbery and to be honest hell will freeze over before i pay interest that huge...

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just had another call from robinson way muppets yet again asking for payment...i saked why they are phoning me again askin for cash when the accounts in dispute as im still waiting for the original credit agreement .she inisted its been sent i told her thats an application not a true copy..she says thats got my signature on and is good enough then in an annoying voice said will you be paying that by credit card madam..i wont give you my reply as its too blue for this site lol....i then asked her to point out on the application to me where the terms and conditions are lol and said they have no agreement with me and they can take me to court. im confused now as robinson way say i owe the money to cabot? i replied the original creditor is vanquis? she told me vanquis is cabot..so im confused robinson way cabot and vanquis are all the same firm? ps never knew winding robbers way up could be such fun

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Yes, keep all written communication from them, and copies of any letters that you send. Always send letters by recorded delivery, and never speak to them on the phone (unless you want to bait them :D ).

 

You have already discovered, when they speak on the phone they lie :mad:

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hi i received a letter from robinson way today .....Dear miss xxxx Due to cabot Financial (Europe)LIMITED.we refer to the above accountwhich will be managed no longer by this office.All future payments and correspondence must be sent to our client.directly.if you were paying us by standing order.please cancel that instruction and set up a new standing order to pay our client, ? i phoned this morning and was told cabot were now holding my account.i reminded them that the account was in dispute and they shouldnt be sending the account elsewhere ,,anyone to advise me on this?

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Crapbot had the account, passed it on to Robbers Way, Robbers Way got nowhere with you so passed it back to Crapbot.

 

Simples tch! :D

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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stop talking to these idiots on the phone there job is to frighten you into paying... if it is an application form then thats all it is and is unenforceable

deal only by letter, much better and gives you a paper trail if you do need it.

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If you have an application form without prescribed terms on it then why waste your time, effort and paper. Robbers Way have been at me for about 18 months with a single side of A$ that they say is an agreement and in reality it has my signature on and nothing else.

 

If you write they write back. Just ignore everything that concerns this account unless they take you to court where you will be able to get costs from them.

 

It really isn't worth playing. If they were going to admit it wasn't an agreement they would have done it first time round.

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I dont think the County Court would look too kindly on all that interest ;)

Good point on interest. Vanquis and Provident (of doorstep lender fame) are the same company. The max level of interest is I understand 40% in this country and vanquis nearly charge this. Some say it's higher on cash advances. It would need to come before a judge though to be ruled as an unlawfull interest rate. 183% is what I pay Provident and their CCA's are flawless except for the unlawfull interest rate that no judge would sanction.

If my post helped you feel better, click my scales.

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