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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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ACS:Law copyright file sharing claims, Gallant Macmillan - and probably some others along the way...


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@8of9 - try this, go to http://drs-software.com/download.php keep it in the German page. Then right hand click the page and translate with Bing. Now watch while your IP address changes magically !!!!

 

That's because you are using Bing, that is their IP as it is them who are reading the page, apparently savy file sharers can use similar methods so they don't get caught and inocent IPs get identified (I think).

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Just tried Microsoft Translator, showing 2 windows, 1 English 1 German, both show different IPs. So according to the people that supply the "proof" for ACS et al I have 3 IP addresses! Which if any is the real one? Can we be sure? Would a court be sure? Would a judge be confused?

 

Refresh the page and they change again, so there is no limit to the number of IPs we could have so are we are all guilty? Or is no-one guilty?

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Have you checked out the demo? Aparently any files you have in your shared documnts folder "are likely to be illegal files", based on what? I keep totaly legal files in that folder so that I can listen to music through my xbox. Also having bit torrent software is not illegal nor is using it!

I was under the impression that the 'shared folder' on someones computer was for any file to be shared amongst all users on a computer regardless of the login permissions.

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The shared folder is the default for all of these programmes like u torrent, bit torrent, firewire, limewire etc - so it concludes that if it is in that folder it must be dodgy !!. It is also the default for Microsoft software like, Word, Excel, Powepoint etc etc

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God I am angry!!! I posted this earlier in the legal forum before been pointed to this thread.

http://www.consumeractiongroup.co.uk/forum/showthread.php?272808-Copyright-infringement-letter-%28Ministry-of-Sound%29&p=3082470&viewfull=1#post3082470

 

I'm only a fraction through reading this thread and can't beleive just how low these law firms will stoop. I feel another david & goliath moment coming on...

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@count orlock - actually the ip address of Bing is - 65.55.175.254

 

I didn't know that, how come I had 3 different IP addresses reported at the same time, and when i refreshed the pag it showed 3 more? can it be that all this colleting of IPs is flawed, after all this is the same firm that is suplying the "proof".

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I didn't know that, how come I had 3 different IP addresses reported at the same time, and when i refreshed the pag it showed 3 more? can it be that all this colleting of IPs is flawed, after all this is the same firm that is suplying the "proof".

 

The first IP shown will be yours. If you use the translators on the site the address remains the same. If you use the Bing translator the ip addresses you see are Microsoft ip's. Do a WHOIS search on them and even though they are different they are microsoft ip's as Bing is owned by microsoft.

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The only thing I don't like about them using 2nd class is it can take 4 days to get to you so if they post if friday night, it gets collected monday, processed monday night and delivered upto 4 days later which takes you back to friday, they give you 14 days to pay their blackmail from the date of their letter.

 

Everyone that writes to them should forget to put a stamp on the post, they have to pay a surcharge then to recieve it, which is the cost of 2nd class post plus a pound, fill it up with pizza leaflets and other crap to push the thickness up and it will cost them even more, just to get a letter telling them to go and f*** themselves.

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Ahhhh the sign of a real good business model and classy firm, sending out important legal documents aka "threats" by second class mail.

 

S.

 

CLASS? They know nothing about class these newcomers!! One of my letters from ACS Law had a white label stuck over the 2nd class Royal Mail Postage Paid printed box on the envelope, and on top of that was stuck a "proper" second class stamp. Now THATS class!!:rolleyes:

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has anyone on this thread actually paid yet?

 

From thorough reading i have seen about two people on here admitting guilt. If they paid or not, i dont know.

 

I wouldnt even worry about IP adds and having several or mix n matches with what your computer states it to be at this moment in time. Its far from being the best defence. The mere cheek that they can just accuse 1) without knowing who downloaded it apart from accusing the account holder and 2) even knowing where the alleged file is hold a great defence in court.

 

'' The account holder downloaded this song my honour ''

'' Where is the alleged file? ''

'' The what? ''

'' Where IS the alleged file? ''

'' Oh its some where, not sure... but somewhere... but honest they did do it''

 

 

This is no different to a pool party, someone pooing in the pool, and the host - even though theyve popped out to get some more ice - being accused of the dirty act.

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Sample Letter of Denial

 

 

ACS:LAW

Andrew J Crossley

20 Hanover Sq,

London,

W1S 1JY

 

(insert date)

 

RE: Letter of Claim Dated (insert date) concerning “(insert file in question as mentioned in the letter)” (“The Work”)

 

Dear Sir,

 

I am writing in reply to your letter of claim dated (insert date) stating that my connection was used in an infringement of copyright, using peer to peer networks which allegedly occurred on the date (insert date) and concerns the work “(insert file in question as mentioned in the letter)” (“the work”).

 

You assert in your letter that the infringement was apparently traced to my internet connection. I note that I am not personally being accused of the infringement, as you have no evidence to this effect. Nevertheless, I categorically deny any offence under sections 16(1) (d) and 20 of the CDPA 1988. I have never possessed a copy of the work in any form, nor have I distributed it, nor have I authorised anyone else to distribute it using my internet connection. I note that section 16(2) of the act requires a person to either directly infringe copyright, or authorise someone else to do so. I have done neither, and you have not provided any evidence of my doing so. As such I cannot and will not sign the undertakings as provided by you.

 

As you seem to be perfectly aware, it is impossible to link an IP address to a particular person or computer without further detailed analysis, which requires a level of expertise I do not possess. Furthermore the delay in your sending of a letter of claim precludes any such analysis. In your letter you state that “it is unlikely that a simple denial (without further explanation) will change our view of the circumstances”, unfortunately I do not have the expertise to provide a detailed explanation. As such I can only conclude that I have been a victim of foul play.

 

 

Yours Faithfully

 

(Your name)

 

Hi

I send this denial letter and after 2 weeks they send me another letter , what now? They still want money.

 

[ATTACH=CONFIG]20862[/ATTACH][ATTACH=CONFIG]20863[/ATTACH]

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Sample Letter of Denial

 

 

ACS:LAW

Andrew J Crossley

20 Hanover Sq,

London,

W1S 1JY

 

(insert date)

 

RE: Letter of Claim Dated (insert date) concerning “(insert file in question as mentioned in the letter)” (“The Work”)

 

Dear Sir,

 

I am writing in reply to your letter of claim dated (insert date) stating that my connection was used in an infringement of copyright, using peer to peer networks which allegedly occurred on the date (insert date) and concerns the work “(insert file in question as mentioned in the letter)” (“the work”).

 

You assert in your letter that the infringement was apparently traced to my internet connection. I note that I am not personally being accused of the infringement, as you have no evidence to this effect. Nevertheless, I categorically deny any offence under sections 16(1) (d) and 20 of the CDPA 1988. I have never possessed a copy of the work in any form, nor have I distributed it, nor have I authorised anyone else to distribute it using my internet connection. I note that section 16(2) of the act requires a person to either directly infringe copyright, or authorise someone else to do so. I have done neither, and you have not provided any evidence of my doing so. As such I cannot and will not sign the undertakings as provided by you.

 

As you seem to be perfectly aware, it is impossible to link an IP address to a particular person or computer without further detailed analysis, which requires a level of expertise I do not possess. Furthermore the delay in your sending of a letter of claim precludes any such analysis. In your letter you state that “it is unlikely that a simple denial (without further explanation) will change our view of the circumstances”, unfortunately I do not have the expertise to provide a detailed explanation. As such I can only conclude that I have been a victim of foul play.

 

 

Yours Faithfully

 

(Your name)

 

Hi

I send this denial letter and after 2 weeks they send me another letter and still want money, what now?

Please help.

 

acs1.jpg

 

http://img704.imageshack.us/img704/78/acs1.jpg

http://img838.imageshack.us/img838/1172/acs2.jpg

acs1.jpg

acs2.jpg

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Hi

I send this denial letter and after 2 weeks they send me another letter and still want money, what now?

Please help.

 

[ATTACH=CONFIG]20867[/ATTACH][ATTACH=CONFIG]20868[/ATTACH]

 

 

 

http://img704.imageshack.us/img704/78/acs1.jpg

http://img838.imageshack.us/img838/1172/acs2.jpg

 

Legally, as far as I am aware, you have done all you need to do to satisfy the rules of pre action protocol, you can now ignore them until you receive a court summons (which you won't get) or you can write again denying it again and just add you will not respond again. Bare in mind, you will get a 3rd letter and a 4th perhaps, they just want to break you. Stick to your guns.

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