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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lloyds TSB ccj


lafey
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Hi ,

Have read forum for ages and am truly amazed as to what is achieved here .. Need some advice myself please ..

 

My wife received a county court summons . They are claiming just over 9k for an old credit card debt . We sent them the letter for information under civil rules abd sent back the acknowledgment part to the court . My wife phoned the court and was told this meant we had until the 31/03/09 to file a defence . She has now received a letter from Lloyds saying that the information could take up to 28 days which would take us past the date for filing defence ... could anyone advise to course of action from now ... thanks in advance

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we denied the claim .. although my wife is now saying she might have ticked the box saying we denying part of claim ... apparently the woman at the court said it didnt matter which one as it was just to get us a time extension !!

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Sechiari Clark and Mitchell

PO Box 499 Lower Ground Floor

1-5 Queens Road Quadrant

Brighton

BN31 3XJ

6th March 2009

Dear Sir/Madam

Account details: 4***********2 (Lloyds TSB)

 

I have just received a County Court Claim Form With regard to the above account .

 

Given that this matter is now subject to legal proceedings, you are obliged to provide, under the Civil Procedures Rules, information to ensure that all parties are on an equal footing, and also to ensure the claim is dealt with expediently and fairly, avoiding an unnecessary burden to the court's resources.

 

Under the Pre-action Practice Directions - Protocols 4.6 of the Civil Procedures Rules, I request that you supply copies of the following documents:

 

1) A true copy of the executed contract and any terms and conditions that applied to the account at the time of default.

2) All records you hold on me relevant to this case, including but not limited to

  1. A transcript of all transactions, including charges, fees, interest, payments and both the amounts of credit and any repayments made to the account.
  2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations
  3. Where there has been any event in the account history over this period that has required manual intervention by any person, disclosure of any indication or notes that have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to the account held by me with Lloyds TSB

  1. True copies of any notice of assignment and/or default notice or enforcement notice that you sent to me, with a copy of any proof of postage that you hold.
  2. Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).
  3. Details of any collection charge added to the account; specifically, the date it was levied, the amount of the charge, a detailed financial breakdown of how the charge was calculated, and what the charge covers.
  4. Specific details of the fees/charges levied by any other agency in respect of this account and a detailed breakdown of said fees/charges and what each charge relates to and on what date said fees/charges were levied.
  5. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998.
  6. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.
  7. Copies of statements for the entire duration of the credit agreement.

This information is required within the next fourteen days. I must advise you that if the information is not forthcoming, it will be reported to the Court that you are trying to deny me the opportunity to review my position in relation to your claim of alleged breach of agreement and any possible counter-claim.

 

Please note that, as you have initiated this action, failure to respond to this letter will place this account in clear dispute and as such you may not:

  • demand any payment on the account, nor am I obliged to offer any payment to you.
  • add any further interest or charges to the account.
  • pass/sell the account or outstanding balance to any third party.
  • register any information in respect of the account with any of the credit reference agencies.
  • issue a default notice related to the account.

Should you ignore any of the above I reserve the right for legal action for redress, and will show the court this letter. I will also report your actions to any authority that I see fit and will request that your suitability to hold a consumer credit license to be reviewed.

 

I look forward to hearing from you in due course.

 

Yours faithfully,

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But the letter we received from Lloyds said it was looking into the matter and it could take them up to 28 days .. we dont want to just leave it in case the judgement gets entered by default ... should we write back saying i want the information in 14 days and not 28 ?? should we inform court that it is possible i wont have information requested by 31/03

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thanks for all this !

 

so just to check i am getting the chronography correct .... we should file brief defence and then if Lloyds want to proceed we will get hearing date and must produce full defence 7 days before this ??

 

any ideas in this scenario as what to put for intial defence ?

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You need to remember what was ticked on the acknowledgement form.

 

Then submit a brief defence, for example

 

we admit part of the claim being £xxx, but we dispute £xxx being unlawful charges

 

Or we do not acknowledge any part of the claim as the claimant has not complied with issuing a correct default notice.

 

If Loyds continue then it should be listed for a hearing, it's at that stage you ask for it to be transfred to your local county court

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thats great thanks a lot !!! just one more thing .. i promise ... !!! since my wife may have ticked the box saying we only dispute part of the claim ( because she was told it didnt matter !! ) can we now say we are disputing the whole claim ??

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we now say we are disputing the whole claim ??

If your within the timescale, I believ so.

 

Did you receive a default notice & termination letter, these are crucial to your defense.

 

Ask as many questions as you like, we were all learners at onetime.

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The default notice would have been sent 1st, followed by the termination letter, they would have been sent under normal postage (not recorded / special delivery)

 

Search your home upside down for them, if Lloyds have not issued them correctly, they cannot bring the case (They will, but this is what you'll be relying on within your defence)

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ok , we will have a good search for them .. but if we dont have them ??? i knew we should have asked on here earlier !! .. we were going down the route of if they dont have valid agreement they cant make us pay .... if they do then we can argue for the charges and get agreement for the rest . and i prob know the answer to this but does the fact they have misspelled the name matter .... and since my wife took out the agreemnet before we were married did they need a new one in her married name ???

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it says it issued a default notice on 27/8 ans a formal demand on 17/9 last year but we had only just moved house then ... and we wouldnt have told them the new address !!!

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Within the letter you sent to Lloyds it states this

 

  1. True copies of any notice of assignment and/or default notice or enforcement notice that you sent to me, with a copy of any proof of postage that you hold.

Therefore you should be issued a copy of the default / termination notice, that will base your defence.

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oh good , i will post back on here when i recieve anything from them ... and if it doesnt come by the time we have to say something to the court shall i just put as defence that we have not recieved default notice ??

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ok great ...... will come back when we have some more info ... thanks again ... getting back on track and its really nice when you take your head out of the sand to see ( sort of ! ) a friendly face . thanks again

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  • 1 month later...

hiya lafey

 

come across your thread and am subbing if i may

 

so i can learn a bit more about court proceedures

 

good luck

 

laters angel x

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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