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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Egg Card Default Notice, Cancelled Account Queries


emmar
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In September 2006 I received a default notice from Egg, October 2006 the account was cancelled.

 

Since then I have been paying £1 a month towards the balance - I am on Incapacity Benefit which they know of. Every 6 months I get harrassing phone calls requesting a call by 5pm today. Even though I asked for it all to be done by letter as I have mental health problems and can't handle the telephone.

 

After reading on here should I ask for a copy of my credit agreement (i honestly cant even remember when I signed up it was that long ago!) and see how I can go from there. There isnt a hope in hell of me being able to pay back the money.

 

Help please!

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This is a credit card account, right?

 

Did you take out the card more than 4 years ago?

 

How did you get to pay only £1 per month. Do you have a Court Judgement on the account? or is it a personal plan with Egg?

 

Incidentally Egg often come back asking for a signature - as a delaying tactic.

 

What I did was sign but NOT with my usual signature, that way you can tell if they've lifted it off to use on another fake document. (Some companies do that you know!)

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This is a credit card account, right?

 

Did you take out the card more than 4 years ago?

 

How did you get to pay only £1 per month. Do you have a Court Judgement on the account? or is it a personal plan with Egg?

 

Incidentally Egg often come back asking for a signature - as a delaying tactic.

 

What I did was sign but NOT with my usual signature, that way you can tell if they've lifted it off to use on another fake document. (Some companies do that you know!)

 

Hi there,

 

Yeah its a credit card account and it was before 2002 I'm sure that I took it out..

 

No court judgements on it, Ive agreed this amount with Egg as I was signed off sick, I have been off for a while now and it looks like a while yet so wanted to find ways of stopping them harrassing me for more money all the time whereas the £1 is all i can afford :(

 

No news yet as per the CCA, have read the other thread with interest re signature so waiting for the message back from them about that.

 

Sent them an email asking them not to phone but to send by lettter . Have since received an email saying ive to phone them to agree this - so i ignored that and sent them a letter asking all dealings by letter and not phone.

 

Just getting to the stage Im fed up telling them the same story every 6 months regarding my situation.

 

Thanks for getting back!

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Hi there,

 

Yeah its a credit card account and it was before 2002 I'm sure that I took it out..

 

No court judgements on it, Ive agreed this amount with Egg as I was signed off sick, I have been off for a while now and it looks like a while yet so wanted to find ways of stopping them harrassing me for more money all the time whereas the £1 is all i can afford :(

 

No news yet as per the CCA, have read the other thread with interest re signature so waiting for the message back from them about that.

 

Sent them an email asking them not to phone but to send by lettter . Have since received an email saying ive to phone them to agree this - so i ignored that and sent them a letter asking all dealings by letter and not phone.

 

Just getting to the stage Im fed up telling them the same story every 6 months regarding my situation.

 

Thanks for getting back!

 

OK you'll just have to sit tight and wait for the agreement for now.

 

When (if) it arrives post it up and we can advise your next step.

 

Use Image hosting, free photo sharing & video sharing at Photobucket to put copies of what you receive. From there you can post on to this site.

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Hi Emmar,

 

You are getting good advice here already, but I have just changed my telephone number with BT, when I explained why I wanted a new number they actually said-we get these requests all the time about loan companies-I got a choice of three new numbers and chose one I can now actually remember and no more calls come through.

 

 

Have a think about it.

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Thanks, the calls come on my mobile so I dont answer unless I know who it is, its just the tone of the "phone by 5pm or else" kinda thing, then the next day i get the if you dont reply in two seconds you will combust letter (well you know what i mean!)

 

I haven't had any more calls since i sent the email and letter so hopefully(!!) they have noted this. Just want them off my back really so I can concentrate on getting better :(

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Thanks, the calls come on my mobile so I dont answer unless I know who it is, its just the tone of the "phone by 5pm or else" kinda thing, then the next day i get the if you dont reply in two seconds you will combust letter (well you know what i mean!)

 

I haven't had any more calls since i sent the email and letter so hopefully(!!) they have noted this. Just want them off my back really so I can concentrate on getting better :(

 

Just relax! You'll have to wait for the CCA or if they insist on a signature just write back but DON'T use your usual signature.

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It's a good attitude to take-especially as they will no doubt ignore the pertinent issues you raise in your letter.

 

Sorry, I don't want to sound defeatist-because I don't feel defeated, but just want to make you aware that you need to be pragmatic-that way whatever they send you doesn't deflate you.

 

Forewarned is forearmed I say.

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  • 3 weeks later...

Got a letter back from Egg today dated 4th April but franking dated 6th April - i sent letter on 13th March - asking for a signature or a document with my name and address on it. Reply being sent today with corrupted signature on it :)

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I emailed them a it doesnt specify that you need my sig secure email to them letter

 

and got this back by secure mail

 

"

To ensure you receive a swift answer to your query about your account, please call our Collections Team on 0845 7000 775.

 

They're open Monday to Friday 8am until 5.30pm.

 

If you've already spoken to our Collections Team, then please disregard this message.

 

Thanks for your message.

 

Regards

 

Surjeet Bola"

 

er nice to know they read my I want everything in writing and read my email!

 

 

Internet Customer Services

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  • 3 weeks later...

Still no news from Egg re CCA although today I got a "our records show that payment has not been made" letter. When I am still paying my token fee by standing order and this has not been changed.

 

grr grr

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  • 4 weeks later...

Eventually!

 

brief outline - request sent 13th March, 14 days up around 2nd Apr, 30 days up 12th May.

 

 

Got two letters today both dated 15th May (franked on the 18th)

 

"Weve received your complaint" this was a reply to my why havent you sent me my CCA that was requested on 13th March!

 

2nd Letter has

"Further to your recent request, I have pleasure in enclosing a copy of your signed Credit Agreement in accordance with your rights under the Consumer Credit Act 1974 and a copy of your terms and conditions"

 

eggCCA.jpg

 

egg.jpg

 

Signed.jpg

 

crop.jpg

 

 

The terms and conditions are what they have pulled off their Z drive and

printed onto Egg paper.

 

 

smallprint.jpg

 

Help please :)

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  • 3 weeks later...

HAS ANY ONE NOTICED THIS ONE HAS LIMIT ON IT AND NOT APPROVED LIMIT

 

STILL CANT GET IT RIGHT THOUGH PRE 2005 AGREEMENT HAVE FUN WITH THIS AND JOIN THE EGG CLUB WITH MENY MEMBERS

 

 

TOTALLY AGREE WITH FOLLOWING THE LINK

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/188093-egg-credit-agreements-what.htmlhread

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  • 5 months later...

After sending in a dispute letter and stopping my DD months and months ago. I now have a letter from Apex Credit Management stating that they are in control of my debt.

 

Any idea what to do now?:?

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