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    • If you have not kept the original PCN you can always send an SAR to Excel and they have to send you all the info they have on you within a month. failure to do so can lead to you being able to sue them for their failure.......................................nice irony.
    • Thank you and well done  for posting up all those notices it must have have taken you ages.. The entrance sign is very helpful since the headline states                    FREE PARKING FOR CUSTOMERS ONLY in capitals with not time limit mentioned. Underneath and not in capitals they then give the actual times of parking which would not be possible to read when driving into the car park unless you actually stopped and read them. Very unlikely especially arriving at 5.30 pm with possibly other cars behind. On top of that the Notice goes on to say that the terms and conditions are inside the car park so the entrance sign cannot offer a contract it is merely an offer to treat. Inside the car park the signs are mostly too high up and the font size too small to be able to read much of their signs. DCBL have not shown a single sign that can be read on their SAR. Although as they show photographs which were taken the year after your alleged breach we do not know what the signs were when you were there. For instance the new signs showed the charge was then £100 whereas your PCN was for £85. Who knows, when you were there perhaps the time was for 3 hours. They were asked to produce  planning permission which would have been necessary for the ANPR cameras alone and didn't do so. Nor did they provide a copy of the contract-DCBL  "deeming them disproportionate or not relevant to the substantive issues in the dispute" How arrogant and untruthful is that? The contract and planning permission could be vital to having the claim thrown out. I can find no trace of planning permission for the signs nor the cameras on Tonbridge Council planning portal. and the contract of course is highly relevant since some contracts advise the parking rouges that they cannot take motorists to Court. I understand that Europarks are now running that car park which means that nexus didn't  last long before being thrown out.....................................
    • Hi,   I am not sure if I posted this already here but I don't think I did. I attach a judgement that raises very interesting points IMO. Essentially EVRi did their usual non attendance that we normally see, however the judge (for the first time I've seen in these threads) dismissed the notice and awarded me judgement by default because their notice misses the "confirmation of compliance" paragraph. in and out in 3 minutes (aside from the chat at the end with the judge about his problems with evri) Redacted - evri CPR loss.pdf
    • Just to update this. I did apply to strikeout and they did not attend the hearing. I won by defualt and the hearing lasted 5 minutes (court only allocated 15). The judge simply explained that the only matter he was really considering is if the Defendant could have any oral evidence to defend the claim. However he said he had decided that based on their defence, and their misunderstanding of law, and their non attendence he did not think they had any reasonsable chance so he awarded me SJ + Costs on the claim form + the strikeout fee. Luckily when I sent the defendant the order I woke up the next day to a wire trasnfer for the full sum of the judgement
    • Hello, I am wondering if someone can advise. I sold some goods via an online platform who essentially middelmans and authenticates luxury goods.  I have sold over 100 times with them in the past without issue but a while ago I had a sale go wrong, whereby they claim they never received the shoes in the parcel and instead received empty boxes. They wont show any photos of what they received. I considered whether to pursue them or the courier, and decided to pursue them because the UPS tracking indicates no issues at all, but also because they are the ones that contracted with UPS.  I sent them a PAPLOC which they claim was "lengthy and pre written" which is true because I simply adapted a previous one. They rejected any resolution so I issued a claim using an adapated thread from this forum from before against i believe evri. Anyway they filed a defence which essentially says that they think I shipped empty boxes and never shipped the shoes and am commiting fraud. However, I have weight records of every parcel I ship (and have done since 2019) and they have provided no evidence to support their claims. They also failed to comply with CPR request for inspection of certain documents within their defence, such as a report by their authenticator who they claim emptied the box (Although I know this is false because they have had literal job offers for "Warehouse staff" with the job description of opening and sorting incoming orders (OWTTE) so I also think here that I have a ground that they are trying to mislead the court, which once again is likely to obstruct the just disposal of proceedings. The amount is just over £1,000 I'm now wondering whether I should apply to strike out their defence / apply for SJ on the grounds that the defence is totally without merit and will obstruct the just disposal of proceedings by making me wait months for a trial that they are bound to lose and upon them having absolutely no proof to support their claims, and me having weight records, as well as the fact they failed to comply. I am aware the fee for this would be £303 but the trial fee would be £123 itself so the difference is £180. Any advice please?
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Barclays removed 30,000 Pounds from our account!!!!!!


alice12
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We’ve had a business account with Barclays for 2.5 years. 10 days ago they sent us a letter saying that our account will be closed. When we asked for explanation they only responded that this is commercial decision and refused to provide us any more information.

 

However 2 days ago Barclays Bank removed 30,000 Pounds from our account with reference “referral c f (p) adv”. We immediately started calling them, filed a complaint and were constantly chasing them. Apparently our relationship manager is on long-term sick leave and her boss is on holidays, therefore “no one else at Barclays could help us” (quoting one of the customer services advisors). We spent hours on the phones; they’ve been sending us to different departments (in each one we had to authenticate ourselves). Their customer services people were very rude and arrogant and refusing to help whatsoever.

 

We tried very hard to get reasons out of them. Different Barclay’s customer services advisors provided us different information, including:

Potential fraud

Investigation on the account

Result of our account closing (which is scheduled to take place in 3 weeks only)

Decision made by head office

Mistake in their system

 

Initially we’ve been promised to get a response within 48 hours, but still lady from complaints department we are talking to, has no information. Even though we are saying to them we have no money to pay salaries – they just say they can not do anything.

 

We are planning to visit our branch and then (if no one is there) go to head office on Canary Wharf. Does anyone have any suggestions?

 

If nothing is resolved by tomorrow afternoon, we are contacting Financial Ombudsman and Financial Services Authority.

 

Any suggestions would be greatly appreciated!

Alice

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Hi Alice and welcome to CAG.

 

Insist on speaker to a manager at your branch, or the most senior member available. Remain polite (or they'll have you kicked out), don't be fobbed off and suggest you'll call the police to the premises because of the size and nature of this withdrawal.

 

Do you have other a/c's with B's, current a/c, loan a/c or anything else which you think could give rise to them withholding such a sum.

 

A couple of years back, I'd never have believed that such a thing could happen without a reasonable and obvious explanation. Sadly, we see cases like this all to often where the bank will act as if they are answerable to no-one.

 

The FOS would be the one to approach but they act sooo slowly. May be worth calling them tomorrow to see if they will agree, in principal, to look into this. You can then honestly tell the bank you've approached the FOS with a view to making a Formal, and urgent, complaint.

 

It's truly astonishing that such a decision can be made, presumably from above, but no-one has the balls to seek or give a reason.

 

I assume you are making urgent arrangements to seek banking facilities elsewhere.

 

I'll flag this up to see if others on the Site Team have anything to add.

Edited by slick132

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I think this is awful and the way you have been treated is incredibly appalling, I would write a strong letter to the Chairman of Barclays (recorded) querying the way that you have been treated, (did they give you any notice ? is it apparent that the £30,000 they have taken out is to service another 'debt/account' ? Please go and see your MP too and an official complaint to the FOS and the OFT.....The National newspapers would probably be interested in this story too...

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Thank you for your responses. We had no loan or overdraft - just cash on our account :)

 

We'll go now to the branch and I'll keep you all updated.

 

Thank you for the support, hopefully we can sort it out today.

 

Alice

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Are you sole traders or a limited company??

 

I know they can offset (Lloyds repeatedly tell me so...such a shame I only have £1 in my savings with them!!)...but they should still tell you if they plan to do this. Are you 100% certain that you don't have any personal accounts/loans/credit cards or debts with them or any of their sister companies??

 

If not, then you should also consider the potential of identity theft and/or mistaken identity. They can't just make £30k disappear, it has to have been transferred somewhere, even if it is into their corporate hospitality fund!!:p

 

Let us know how you get on when you visit the branch.

 

Good luck Alice...

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

MBNA Cards

 

CitiCard

M&S and More

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Hi Alice and delighted to hear this.

 

That's some operational mistake ! :eek:

 

Have you discussed with B's the question of compensation for your lost time, out of pocket expenses and anxiety caused by their error.

 

Does this mean the a/c closure was also an error, or will they still withdraw your facilities with no proper explanation.

 

:)

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:eek: Operational Mistake !!! I'f you hadn't had said anything....what would they have done ? Are they trying to grab peoples money, wipe it off their accounts in the hope it won't be spotted.. and then if it is questioned they give it back !!!??? i'd still write to the Chairman of Barclays....
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As 42man states, please do write to Barclays chairman.

 

You should outline the amount of time and expense you have gone to to get their mistake resolved as well as the anxiety and distress this matter has caused you e.g. not have money for employees wages, being passed from pillar to post, the rudeness and arrogance of their customer service staff, etc.

 

At the very least they should offer you some sort of financial compensation, not to mention an apology.

 

Send any correspondence recorded delivery.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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We are definitely not leaving this case as it is - we'll contact FSA, Financial Ombudsman and etc including their chairman.

My husband believes they were checking us for money laundering, that’s is why they were not able to say anything.

 

Thanks alot everyone, your support meant a lot to me :)

Alice

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We’ve had a business account with Barclays for 2.5 years. 10 days ago they sent us a letter saying that our account will be closed. When we asked for explanation they only responded that this is commercial decision and refused to provide us any more information.

 

However 2 days ago Barclays Bank removed 30,000 Pounds from our account with reference “referral c f (p) adv”. We immediately started calling them, filed a complaint and were constantly chasing them. Apparently our relationship manager is on long-term sick leave and her boss is on holidays, therefore “no one else at Barclays could help us” (quoting one of the customer services advisors). We spent hours on the phones; they’ve been sending us to different departments (in each one we had to authenticate ourselves). Their customer services people were very rude and arrogant and refusing to help whatsoever.

 

We tried very hard to get reasons out of them. Different Barclay’s customer services advisors provided us different information, including:

Potential fraud

Investigation on the account

Result of our account closing (which is scheduled to take place in 3 weeks only)

Decision made by head office

Mistake in their system

 

Initially we’ve been promised to get a response within 48 hours, but still lady from complaints department we are talking to, has no information. Even though we are saying to them we have no money to pay salaries – they just say they can not do anything.

 

We are planning to visit our branch and then (if no one is there) go to head office on Canary Wharf. Does anyone have any suggestions?

 

If nothing is resolved by tomorrow afternoon, we are contacting Financial Ombudsman and Financial Services Authority.

 

Any suggestions would be greatly appreciated!

Alice

Alice I cannot believe what is happening to you but by reading the various submissions on Barclays and pattern of behaviour of their managerial staff, who seem to conveniently disappear when needed should form part of the evidence.

 

What were the terms of your agreement with them . Did you sign any guarantees. Were you given any notice?

 

Were you moving to another bank, was the move to another bank cover any ourstanding debts , did they think you were going to act frudulently by the fact that you were closing the account and moving eleswhere and leaving them with a debt? Did you owe them £30,000 and what payments plans did you have in place to pay this debt and did you inform them of this? Who in head office made the decision? It might be interesting to know if the same name/s crop/s up each time

 

Check the agreements you have with them and the terms

 

I think a letter explaining some of these points which makes their decision unfounded may be helpful :(

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Do you have an update yet?

Have you got any answers yet?

[sIGPIC][/sIGPIC]

 

:)Surely life can't get any worse it has to only get better from hear on out:)

 

LTSB- My claim like thousands of others is Stayed

Cap 1-See my tread about that one

Barclaycard- Won before court stage

GE capital -2 accounts and LTSB card letter asking for refund stage (Waiting for out come of the above to carry on with these ones )

Sars sent for all my mums accounts

About to start PPI claims on My Mums accounts

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exit3

The thing is that we do not owe anything - these were our money and they have taken them.

 

Anyway, I am sick and tired of it now, so we'll just move on and try to forget about this :)

 

Thank you guys for all your support

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Hi Alice,

 

Yes, I hope you can move on from here and get back to normal, whatever that may be. ;)

 

Please let us know if there's anything further to report. :)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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