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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Newbie Young stressed mum needs help!


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Hi Stressed Mum & Texanbar,

 

Hope you both are ok and yes i have been busy. I am trying to keep peoples jobs at my place of work.Redundancy is a cruel business and my company want to axe staff.So it is a bit of a sombre mood at work.

It has been quiet on the creditors front at the moment.I had to reduce my DMP at the moment and we see what creditors get peed off with this.

Had a £1,027 gas bill in and i wonder how on earth i am going to pay it.

 

My son finishes school on Friday and i think they are breaking up a bit too early.

 

I am glad you two are doing well and i am here if you need any help.

 

Speak to you both soon.

 

Take Care

 

Womble:lol:

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Hiya womble lovely to hear from you,

Well bloomin big gas bill think it's woolly jumbers for you lot! I'm sure you'll be able to sort out payments with them though it is a lot do you pay quartley?

If you need a chin wag you know where we are you do so much to help others, take care of yourself xx

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Ok ha well I've recieved a letter this morning from Shoosmiths I am presuming they are a collection agency stating that they have been instructed by Natwest to recover the outstanding amount.

They have asked me to call and disuss a probable discount for the amount they agree!!!! If we cannot come to an agreement in the next 14 days they will start court proceedings against me, they balso say I have failed to repay this debt despite thier letters.

Any advice on this?

 

I am going to write them a letter stating the obvious that I dont have the full amount to repay and what would be the discount on the amount owing and plus the fact that my account was back to the agreed limit in february due to a payment being made by tax credits on thier error and since then £450 which has been added are charges.

I have said before I have kept copies of all letters sent and token payments monthly I know I have done the right thing up till now really don't like the idea of court

xx

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Hi Stressed

 

Shoosmiths are solicitors and big ones at that (They're based in Northampton and renowed as one of the big boys around here).

 

I might be wrong here, but don't think they will hesitate in initiating court procedures... I hope someone who has more experienced will be able to advise which letter you need to send to them.

 

Kind regards,

x:)x

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Yikes this is not what I wanted but at the end of the day I cannot at this moments in time pay this amount back which is now £3847 an overdraft.

It's been straight forward I've explained circumstances sent expenditure forms and paid token payments the annoying thing is I would have probably been able to start paying it back in a few months.

But if I have to go to court then so be it just worried even after all the reading on here I still don't really have a clue and would be petrified turning up on the day:eek:

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Hi Stressed Mum,

 

Hope you are well and just been reading your up to date thread.

 

What else can you do you offered token payments,you gave the muppets expenditure sheet and still they just no reasoning with the **** bags.

 

You will get 1st class help on this site and that what matters the most.

 

Is Shoosmiths chasing you on the overdraft only?

 

It maybe empty threats from them but you have shown willing to what you can offer.There is no more you can physically do.

 

Your defence if it happens is the unfair charges!

 

Plus as i have mentioned on Supastar thread they are only after one thing only and that is your property you own.

 

I will be be there for you and your family and dont worry!

 

Womble:)

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Hello Womble

I am considerably calm at the moment it is only for the overdraft like you said I can put in for unfair charges.

I am going to write them a nice letter this week as I have 14 days to contact them and see what discount settlement they are offering.

I hope you and your family are all well and you are taking time for yourself you do so much for others take care xx

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