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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Milo19 v LloydsTSB ***SETTLED IN FULL***


Milo19
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Just filling in the AQ questionnaire, in section G, do I need to put of the below, bearing in mind the amount I'm claiming for is below £5000

 

I am respectfully requesting that my claim be allocated to the small claims track. This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the Defendant in respect of its customer’s contractual breaches exceed their actual costs incurred. I am happy to pay their actual costs and I am surprised the Defendant did not counterclaim for these, because I would have paid them without argument.

 

However, the continuing problem is (in common with the 100s of other cases currently being brought by other bank customers) that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

Accordingly, I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. I believe this would bring a rapid end to this litigation.

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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anyone?

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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  • 4 weeks later...

Had the AQ back from lloyds, they've asked for another month. I can request this is declined can't I. They've had since 11th July to reach a settlement, and they haven't bothered?!

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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Bump!

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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I'm beginning to think my post on this forum are invisible! :(

 

BUMP!

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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hmmmmm...Do you think I should a letter politely pointing out nearly 3months have passed since my last letter!?

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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Might be worth it :)

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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This is what I thought I would send, anyone have any comments??????? - plus anyone have an email address for Lloyds solicitors? - Sechiari, Clark & Mitchell????

 

I write to you with regards to my claim against Lloyds TSB Plc.

 

I started dialogue with Lloyds TSB on 11th July 2006 with regards to the repayment of unlawful charges that have been applied to my account over the last 20months.

 

A number of chances were offered to Lloyds TSB to refund these charges without the need for court action, however, I felt I was never taken seriously, and after receiving a letter from Lloyds telling they will not refund these penalty charges and that they will not enter into anymore correspondence.

This obviously left me little alternative other than to seek the recover of these charges through the courts.

 

As yet I have not heard anything from yourselves or Lloyds TSB.

 

I am more than happy to go to court, however, I would prefer to settle without the need for wasting court time. With this in mind, I again offer you the chance to enter into sincere dialogue with me too resolve this case.

 

However, I WILL NOT enter into negotiation for the amount to be repaid, and nor will I expect any conditions set against the repayment.

This money has been unlawfully taken, and I intend to redeem the total amount.

 

I require full payment of the penalty charges, including interest and costs.

 

This figure currently stands at £*****.

 

I look forward to your comments with great anticipation.

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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I really am beginning to get a complex about no-one responding to my post!?!

 

BUMP! :(

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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Michael, sechiari don't give out an email addy, either they don't want us to have it or they're not online ????? doubt that though !

If you have alook in the Lloyds threads, I think that most of your questions re the A/Q's will be answered in there........

good luck

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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  • 2 weeks later...

Ok, I've got a date of December 6th 11.30Hrs in Cheltenham County Court. I have to have the documents with the court and lloyds by the 30th October. What do I need to send them? Statements obviously with the high lighted charges. Anything else?

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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The Supply of Goods and Services Act (1982) looks really unprofessional. Is there anywhere else I can get a copy?

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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BUMP! :mad::x

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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Everyone's ignoring my posts! :(

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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The deadline was yesterday to recieve the court bundles. they have had mine, but I have nothing from lloyds! SHould inform anyone or is it just more wating around!????

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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OK

 

This case has also now been stayed until January 2007! Is there no end - geting near 6months!

 

IT IS ORDERED THAT

1. The order dated 11 October 2006 be set aside. The is one of many bank charges claims which are being handled by the Gloucester County Court locally and which are subject to standard directions orders.

 

2. The action be transferred to Cloucester County Court to be linked to other bank charges cases

 

3. The claim is stayed on the grounds that the claiments statment of case discloses inadequate particulars of claim. Unless by 4pm on 22 November the claimant files and serves a further statement of case that sets out full particulars of claim(no break/details of charges given in claim form) then the claim will be struck out

 

4. The hearing on 6 December be vacted and the allocation to the small claim track be cancelled

 

5. The action be stayed from 27 November until 26 January 2007 or until further order on the basis that there is a possibility of a test case before a higher court within the next few months the result of which is likely to reduce the and/or amount of litigation in these types of cases: the stay will also afford the parties an opportunity to try and settle the matter without a court hearing.

 

6. Liberty to apply to remove the stay

 

7. File to be referred back to the District Jougde by 27 January 2007

 

8. The order has been made without a hearing under the courts case management powers contained in the civil Procedure Rule Part 3

You may within 7ddays of the service of this order apply to the court to set aside or vary the order under part 23 rules 10, you must file the court and serve on the other parties an application that sets out your reasons for objection. When your objection is received the origanl application will be listed for hearing unless you ask the court to vary the order without a hearing.

 

SO NOW WHAT??? I don't know why I bother to pay the courts?!

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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bump

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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Bump! :(

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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Anyone?!

Barclays Bank - SETTLED - £4225.00

First National - SETTLED - £125.00

Lloyds TSB - SETTLED - £994.87

Capital 1 - SETTLED - £827.95

Online Finance - SETTLED - £349.60

Argos - SETTLED - £121.00

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