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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PLEASE HELP =( halifax and blairoliverscott


j.fra
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Sound, let us know how you get on.

 

Regards.

 

Scott.

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Hi j.fra,

 

It's good FOS are taking it up on your behalf, but FOS move in their own time and it could take a couple of weeks (or three or four). In the meantime more money could be taken from your account. I really think you should make those calls before they dip in again.

 

DD

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Hi JFRA, I was told by my debt advisor at our local Trading Standards Office in order to stop all the phone calls regarding outstanding debts was to change my phone number which I did and now I dont get these phone calls any more. I know its a pest to have to change your number but its better that than dreading the phone ringing. Hope this helps as much as it did me.

 

also can anyone advise on how to deal with the constant phonecalls from dca?? currently I do not answer my home phone and reject calls from numbers that are withheld, private or unknown to me on my mobile, can I answer and tell them to stop calling me? and do they have to listen?

j

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Hi again , you could try cancelling your direct debits if you dont want them taking more money out of your account than you can afford and just pay however much you can afford using the paying in section of your statement.

 

 

Hi j.fra,

 

It's good FOS are taking it up on your behalf, but FOS move in their own time and it could take a couple of weeks (or three or four). In the meantime more money could be taken from your account. I really think you should make those calls before they dip in again.

 

DD

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  • 7 months later...
Hi again , you could try cancelling your direct debits if you dont want them taking more money out of your account than you can afford and just pay however much you can afford using the paying in section of your statement.

 

Unfortunately that doesn't work! They will go in to your account and decide if you have "enough" for a payment! I get paid on the 15th and most of my prioity bills come out on the 28th, so when they went into my account a week after I was paid it looked like I had plenty of cash - it was for train pass, rent, council tax and electricity. they then helped themselves to £250 for credit card arrears and when I complained was told the only way to get it back was to take proff of all costs into my branch and it would be paid back in if there was insufficient funds to cover those bills. As our rent is in my partners name I couldnt prove Iowed the money and they refused to pay the money back, leaving me with electricity arrears and virtually no money for food for the rest of the month.

 

I went straight out that week and opened a new bank account - even with really bad credit, all banks have basic accounts. Now my money is in my control and I only pay into hbos what I need to cover my overdraft repayment

  • Haha 1

mbna - no agreement provided - settled for 31% of balance!

halifax - no enforceable agreement - account held

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I am currently dealing with Blair, Oliver Scott (Bank Of Scotland). I have informed them that the debt is disputed, which they are well aware and told them I would add them to any Court Summons as a Co-Defendant. As Blair, Oliver, Scott is a Seperate Entity (even though they are the In-House Collections for HBOS), they have a Consumer Credit Licence which they could loose if the continually harass or threaten customers.

 

It would be great for everyone who has dealings with them to keep posting on here.

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