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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Abby vs Lloyds TSB


Abby
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Hello all.

 

I had a bank account with LLoyds TSB many years ago and I sent the data protection letter to see if I had any charges within the 6 year timeframe. I sent the DPA letter on 5/6/06 followed by a reminder on 19/6/06 (they also asked me for some more details) and lastly a letter threatening to go to the information commisioner if I did not get my details on 17/7/06 . They turned up yesterday. I can claim 4 months (June to October - when I closed the account).

 

I also requested details of my credit cards that I had at the time but those details have not turned up. I feel another letter coming on.

 

Prelim letter will be sent recorded delivery today.

 

Abby.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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if they sent you details for account going back more than 6 years, and theres charges on them there is a possabilty that you can claim for them as, well just have a look around this forum or do a search for more info on this;)

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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They didn't. In fact they sent me half of a statement so the dates tallyed with the date of my SAR letter.

 

I sent them Penny and email with regard to my credit cards. I have given her seven days to get the info or I will report Lloyds to the IC.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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I sent Penny an email.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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Received a lovely email today regarding my credit cards.

 

Thank you for the e-mail, which has been passed to this office by Penny Berryman's office.

I am extremely sorry to learn that you are still awaiting the information relating to your Creditcards.

Under the circumstances, your e-mail has been passed on to the Manager of the Complaints Unit within Card Services and asked that they provide an indication as to the expected date of despatch. I have noted that the accounts were closed a number of years ago and I believe that there can be a delay with closed accounts, due to the need to retrieve archived information.

Regards

Keith Boden

Lloyds TSB - Customer Service Recovery

Birmingham

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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Another e-mail from Ketih Boden

 

I have just received confirmation from our Copy Statement Unit to say that they were asked to provide statements of your current account, but they cannot find trace of a request for information relating to the Creditcard accounts. They have requested the information form Card Services today and trust you will be hearing from them in the near future.

Regards

Keith Boden - Lloyds TSB

Funny that, letter asking for information regarding my current account included the line;

Please supply me with a complete list of transactions and charges relating to my bank account, credit cards and loans

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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  • 3 weeks later...

Been on holiday and come back to find no correspondence from Lloyds TSB at all so sent them LBA today via email.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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  • 4 weeks later...

Started moneyclaim against Lloyds TSB today. No sign or any information regarding my credit cards though.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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Received acknowledgement of my claim today which was a lot quicker than I expected.

Update on credit card statements. Apparently they were sent to my old address. They cannot reissue them to my new address as I have not told the branch that I have moved (even though my account statements came to my new address). The statements will have to be reissued to my local branch and I will go and pick them up. Great.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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  • 2 months later...

I have received a letter from the court asking me to clarify and

 

1) Does she accept claims for adjustment from 14th September 2000 now fall foul of the limitations act (see defence) and if not on what principle of law does she apply?

 

I am unsure of how to answer this. My schedule shows my first charge on 1/7/2000 and I first wrote to them asking for payment on 26/7/2006 although my SAR letter was sent on 5/6/2006.

 

Would I be okay to answer along the lines of

 

When I first let you know I wanted my money back it fell within the time specified in the limitations act.

 

Or is there something much cleverer I coud write?

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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Hi

As far as I know, you can claim for all the charges 6 years back from when you send the SAR, so what you've done is correct. Hopefully someone else will have an idea of what to write.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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The answer is no you don't accept it .The limitation act comes in from when you write your prelim letter requesting your money back .

You can write .. I first applied for my penalty charges to be repaid to me on ?? date .They are within the time limit allowed by statue of limitations .. or something on them lines

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 2 months later...

I wrote to the court as suggested by the kind replies. I have since had a court date and been informed that part of my case has been struck out as the charges relate to 6 years before the case was bought.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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  • 1 month later...

Went to court last Friday. Lloyds TSB did not turn up so I won. Some of my claim was struck out as the charges related to 6 years before I had begun my court case. I was awarded traveling expenses and parking, interest to the date of the court case and court fees for the amount I won not the amount I claimed for.

 

When I got home there was a letter from Lloyds TSB saying they want to settle and not to go to Court. Too late!

 

An enjoyable experience.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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Well done Abby - not being nosey, but was it a good amount ?

Have a good time with the money.

Lloyds TSB reclaiming £2587 - 1st letter sent 12/3 :D

Lloyds TSB Business reclaiming £1065 - Not yet started ;)

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Not a huge amount £330.57. Worth every penny though!

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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Fantastic, well done.

I'm looking forward to my £2,800 (personal) & £1,500 (business) that they have been looking after for me.

I hope I get the same good decision you did.

Lloyds TSB reclaiming £2587 - 1st letter sent 12/3 :D

Lloyds TSB Business reclaiming £1065 - Not yet started ;)

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