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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Please help me solve my Halifax Hell


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ok received a letter today from blair oliver & scott basically saying that they are still acting as agents for halifax and that i have to pay the full amount.

 

I will be ringing them and telling them that i will not be paying in full and that i will not be making an arrangement to pay either as i will only deal with halifax bank.

 

Any advice would be grateful

 

 

ok update, spoken to the debt collectors, argued with them, they was blah blah blah terms and conditions of the bank and that it has been passed over to them and that i must pay them. I tried to explain that as i willl be taking the bank to court to claim charges back, the bank would be paying me the money that the debt collectors want me to pay them, so they can give it back to the bank.

 

The DC are adamant that i have to pay them, now halifax want my overdraft back too, i am tempted just to go straight to the court claim and not bother with the LBA.

:p :p :pCARMEN :p :p :p

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Hi KYDCARMAN.

 

I have'nt read the whole thread as i was just about to log off and you seem desparate.When you asked for your charges back the account was in dispute.When an account is in dispute it can not be handed over to a collection agency until the dispute is sorted out.The Halifax have handed or sold off your debt to that agency when clearly they should have solved your problem with charges first.This would have sorted out your account and you would'nt have this hassle now.Here is some information you could put into a letter in the morning to try and resolve this.FSA is the Financial Services Authority.

Here is a link to the banking code in full.It will help you.

 

http://www.bankingcode.org.uk/pdfdoc...ING%20CODE.pdf

 

Check this briefing note.

 

Briefing Note BN 023/06

4 July 2006

 

FSA position on account closures and default charges

 

Generally, under FSA rules on dispute resolution and complaints, we would not expect any regulated firm to discriminate against a customer who makes a complaint.

 

However the relationship between a bank and its account holders, including the circumstances and manner in which accounts are closed, is governed by the Banking Code.

 

If you search this site for the letters about disputes you should be able to type out something warning them about the banking code they are breaking.

 

Sorry i can't stay any longer and search this for you as i am at work still.

 

Hope this helps..

 

Ukaviator

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Thank you for your help, but it may seem that this is gonna be more complicated. I sent the prelim letter via recorded delivery on the 5th sept and obvisously they received on the 6th, now the letter i received from the hbos stating that they had pasted my account over to a debt collectors is dated the 6th. Now i know that they will state that they never received it in time or that it was sent to the wrong department.

 

The problem i have got is where i stand in the middle of all this!!!!

I think i shall be calling the debt collectors tomorrow to ask them for an exact date when halifax passed my account to them and then take it from there.

:p :p :pCARMEN :p :p :p

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Ok update, halifax passed over the account on the 12th Sept, so in theory they are in breach of the banking code. Best write them a letter to remind them of this and also send the LBA letter along with it.

 

Anyone got a link to the specific part of the banking code that i need as i have tried the link above that ukaviator gave but nothing. I have also looked at the banking code brochure and website but found nothing. Help with the letter would be appreciated.

:p :p :pCARMEN :p :p :p

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Thanks karnevil and again i am sorry that i had to pm you. I have sent the debt collectors a letter telling them that the account is in dispute but they won't listen to me and say that halifax will no longer deal with me. This is the problem that i have at the moment.

:p :p :pCARMEN :p :p :p

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If they don't listen to you, then you shouldn't listen to them. Direct all your correspondences to the Halifax and refuse to discuss the issue with Blair.O'.S'.

 

Send the LBA to Halifax if you haven't already - DO NOT MISS THIS STEP, you will do great harm to your case if you rush off to court.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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I think Blair oliver and Scott are part of HBOS - perhaps thats why they are being such a pain and refusing to hand it back to Halifax?

Nikkiandmidgets Vs BOS (3) - S.A.R sent 11/09/06

 

Nikkiandmidgets Vs Capital One (2) - S.A.R sent 11/09/06, Prelims sent 20/10/06, LBA's sent 16/11/06

 

Nikkiandmidgets Vs Citi credit card - S.A.R sent 11/09/06, Prelim sent 9/10/06, LBA sent 28/10/06

 

Nikkiandmidgets Vs Halifax - S.A.R sent 11/09/06

 

Nikkiandmidgets Vs Egg (4) - S.A.R. sent 20/10/06

 

Nikkiandmidget Vs Littlewoods (3) - S.A.R sent 20/10/06

 

Nikkiandmidgets Vs Blackhorse - Prelim sent 20/10/06 requesting £125 charges to be refunded. LBA sent 16/11/06.

 

Nikkiandmidgets Vs Welcome Finance (Macadam Finance) - S.A.R and C.C.A request sent 20/10/06

 

My Mum Vs Halifax - S.A.R sent 11/09/06

My Mum Vs Capital One - S.A.R sent 20/10/06

My Mum Vs Citi - S.A.R sent 20/10/06

My Mum Vs SLC - S.A.R and C.C.A sent 09/10/06

 

Husband Vs BOS (3) - S.A.R sent 20/10/06

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Hi Kydkarman.

Here is the website for the banking code.

 

Banking Code Standards Board

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Hi,

I am also not using my account...its a joint one with an ex boyfriend who is failing to pay it off as agreed...they have said to me that they can "freeze" my account which will stop any further charges and then only interest will be added...

Maybe u could ask them to do this? Or if ur stuck u could apply for an emergency loan (interest free) from the benefits agency and use the money to get the account to a place where u can manage it till u get ur money back? Good luck,x

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Ok posted LBA letter off, just gonna ignore Blair.O.S, only have 2 weeks to wait and then off to court.......i think i am gonna need your help jonni2bad as i have a default to remove too.....lol

 

Anyway at least my other claim is settled...lol

 

Hi Kydcarmen, i think we are at almost the same stage with regard to claiming from HBOS. Though they havent defaulted my account and put it into the hands of debt collectiors yet! (that i know of anyway) So its a bit more simpler and straightforward for me.

 

http://www.consumeractiongroup.co.uk/forum/scotland/21041-so-begins-me-bos.html

HBOS - Data Protection Act Request 03/08/06

HBOS - Statements received 29/08/06

HBOS - Preliminary Letter Asking for it Back 01/09/06

HBOS - LBA Sent 19/09/06

HBOS - Moneyclaim filed 06/10/06

HBOS - acknowledged claim 11/10/06

HBOS - partial offer received for £716 16/10/06

HBOS - I THINK I MIGHT HAVE WON!! HBOS credit my account

with £2341 + costs/interest!! will know details soon

26/10/06

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Hi cj, I'm glad to hear that your case is simpler than mine, coz i wouldn't wish my situation on anyone....lol.....i see it like this, i have nothing to lose and will take it all the way if i have to. I expect i will have to take them to court to get the default removed, just waiting to see what happens with jonni2bads case.

:p :p :pCARMEN :p :p :p

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  • 2 weeks later...

Something along these lines...............

 

****************************************************

 

1. The Claimant [has] [had] an account 1 ("the Account") with the Defendant which was opened on or around 2 [and closed on or around 2]

 

2. During the period in which the Account [has been] [was] operating the Defendant debited numerous charges to the Account in respect of purported breaches of contract on the part of the Claimant and also charged interest on the charges once applied. The Claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

 

3. A list of the charges applied is attached to these particulars of claim.

 

4. The Claimant contends that:

a) The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of cost incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit.

b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the Unfair Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act (1977) and at Common Law.

 

5. Accordingly the Claimant claims:

a) the return of the amounts debited in respect of charges in the sum of £ 3 and any interest charged thereon;

b) the removal of any prejudicial information which the Defendant bank may have passed to third parties in relation to the Account and in particular the removal of the Default Notice registered with any credit reference agency which was notified to the Claimant on or around [date], since this was caused solely by the level of disproportionate penalty charges. The Claimant’s request is made under the Data Protection Act 1998, section 14, which gives the power to the Court to order the removal of inaccurate personal data.

c) Court costs;

d) Interest pursuant to section 69 County Courts Act as set out on the attached list of charges or at such rate and for such periods as the court deems just.

……………………………………………………………………………………………….

NOTES ON ABOVE - Not to be included in the Particulars of claim

1. Enter account number

2.Enter date(s) of account opening and, if necessary, account closure.

3. Enter sum for charges total

Section 1 - “[has] [had] an account” - remove the unwanted option

Section 2 - “the Account [has been] [was] operating” - remove unwanted option

Section 5 - [date] Enter date that you were made aware of the default notice.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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ok thanks jonni2bad. This is what i have put, kinda copied it from the particulars of claim.

 

I am claiming the return of money taken by the defendant in the way of charges over the last 7 years and 3 months plus the interest they have levied on those charges. Also the removal of any prejudicial information which the Defendant bank may have passed to third parties in relation to the Account and in particular the removal of the Default Notice registered with any credit reference agency.

 

Do you think that is ok?

:p :p :pCARMEN :p :p :p

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Suits you...... :-)

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Ok, just put in my N1 form at court, but it seems that i have a problem. I have just found out that the LBA letter to Halifax bank which i sent via recorded delivery, has not been delivered and therefore royalmail declare it as lost. So just wondering were I stand now, will halifax have grounds to fight this in court as they never received notice of court action or shall I just re-send the LBA letter stating that the original has been lost by royal mail and that I have now put in court claim?

 

Any help would be appreciated

:p :p :pCARMEN :p :p :p

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Recorded delivery is pants and I never advise people to use it. The slip that you retain is for proof of postage too - this will be enough for the Court.

 

Recorded delivery items sent 'in bulk' to large organisations are never signed for. Instead, the post office tends to issue a general bulk update as being delivered, but just because this item was not part of one, it doesn't actually mean it didn't arrive.

 

A FREE Certificate of Postage is much better, not least because of the FREE part, but also this acts as proof for court and you don't end up worrying about something later described as 'lost'.

 

You'll know next time :-)

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Ok not sure if I need to start a new thread or not but here goes......I have a joint account that I had with my ex with halifax bank. Now I have not been able to get my name taken off the account as of yet as it is overdrawn. I haven't had access to this account since we split up in feb this year. Halifax keep sending me letters asking me to pay this back and now I have been told that on the 23rd October they are registering a default on me (yes another one) they have already given me a default from my studdent account.

 

Can anyone help me with my next step to stop them from registering a default on me before they actually register it. I have tried (god knows how many times) to explain to them that the account is nothing to do to with me and hasn't been for 8 months but halifax being halifax just don't want to listen.

 

I tried the s.10 letter with my other halifax account and they stated it wasn't relevant, so i'm stuck as to what to do now.

 

I know this is jonni2bads area of expertise....lol....but any help is appreciated

:p :p :pCARMEN :p :p :p

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You need to write to their legal department and state that the debt on that account is formally disputed. This should be enough to prevent them from continuing with the action, although they (being borderline useless sometimes) might still proceed. If that happens then you would have good reason to force the removal through a court action.

 

You should explain the circumstances surrounding this account in the same letter.

 

HBOS

Legal Services - Retail Division

Trinity Road

Halifax

West Yorkshire

HX1 2RG

 

Send it SPECIAL delivery

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Hey jonni, I will be sending this letter to the legal department and was just wondering if you thought there was anything that I had missed out?

 

Should I send a s.10 letter too?

 

 

 

Dear Sir/Madam

I am writing to you concerning the letter I received dated 9th October 06. The letter states that a Default Notice has been issued to me concerning the above account.

 

I would like to inform you that I have not had access to this account since November 05. Although this is a joint account, I am no longer Mr xxxxxxxx partner and have not been for the past 9 months. I have not been able to take my name off the account, as Mr.xxxxxx will not sign the requested form. On many occasion I had contacted the bank to inform them of the fact but you still insist that as my name is on the account that I am still liable for the debt. The debt is not mine but Mr. xxxxxx and I should not be expected to clear this debt or receive a Default Notice, as myself did not incur the debt.

 

I would like to inform you that if you do not remove the Default Notice issued against me for this account that I will take legal action against you to remove it.

:p :p :pCARMEN :p :p :p

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