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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TOTO vs MBNA


toto003
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Although I have sent a s77/78 CCA Request recently. I found this in my files:

This application was made before the 31st Dec 2004 in an online application.

 

 

See link here for copy on file:

http://i42.tinypic.com/2iu6xdc.jpg

Edited by toto003
removed embedded pic and replace with link
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It will be very interesting to see what MBNA come up with and how it compares to this. Don't whatever you do let them know about this.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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  • 3 weeks later...

Well, it turns out I did sign some paperwork, as I have now been sent a signed copy of an agreement.

 

Can someone please tell me if this is enforceable ? or even valid ?

 

It was sent as a double-sided photo copy, so "could" be from the same piece of paper.

 

First:

http://i40.tinypic.com/10fs137.jpg

 

and (alleged) Reverse side

http://i42.tinypic.com/fjnudd.jpg

 

Thanks in advance.

 

They also sent a copy of my current terms and conditions.

 

toto

Edited by toto003
corrected some grammar mistakes
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Well, it turns out I did sign some paperwork, as I have now been sent a signed copy of an agreement.

 

Can someone please tell me if this is enforceable ? or even valid ?

 

It was sent as a double-sided photo copy, so "could" be from the same piece of paper.

 

First:

http://i40.tinypic.com/10fs137.jpg

 

and (alleged) Reverse side

http://i42.tinypic.com/fjnudd.jpg

 

Thanks in advance.

 

They also sent a copy of my current terms and conditions.

 

toto

 

 

This is a standard MBNA cut & paste. It will be up to individual judge whether enforceable or not. Have they defaulted you? If so lets see default notice as usually invalid

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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This is a standard MBNA cut & paste. It will be up to individual judge whether enforceable or not. Have they defaulted you? If so lets see default notice as usually invalid

 

Hi Josie,

 

thanks for the reply, no it isn't defaulted. I only stopped making payments in the last 6 weeks.

 

My main point with this agreement, is that the credit limit is stated as £30,000 - which in November 2004 (when the agreement was made) is 5k more than the limit applied by the Consumer Credit Act at the time.

 

It isn't a limit increase after a lower limit was agreed.

 

I have asked here and in the legal section, but no one seems willing (able?) to explain what the implications of that are.

 

My understanding (hope?) is that the entire agreement is void, as it falls outside the limits imposed by the very act it claims to be regulated by.

 

I know I am not the only one in this position.

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Toto,

 

The 2nd page of the MBNA form is very hard to read, but how does it compare to the Virgin application - are the APR figures the same?

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Toto,

 

The 2nd page of the MBNA form is very hard to read, but how does it compare to the Virgin application - are the APR figures the same?

 

Fred

 

nice idea,

 

unfortunately, all APRs are the same- even the wording is almost exactly the same. (I have only found one tiny deviation from the copy I had on file)

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Hi Josie,

 

thanks for the reply, no it isn't defaulted. I only stopped making payments in the last 6 weeks.

 

My main point with this agreement, is that the credit limit is stated as £30,000 - which in November 2004 (when the agreement was made) is 5k more than the limit applied by the Consumer Credit Act at the time.

 

It isn't a limit increase after a lower limit was agreed.

 

I have asked here and in the legal section, but no one seems willing (able?) to explain what the implications of that are.

 

My understanding (hope?) is that the entire agreement is void, as it falls outside the limits imposed by the very act it claims to be regulated by.

 

I know I am not the only one in this position.

 

 

I see what you're getting at. Yes £30 k is in breach. Creditor cannot argue unregulated agreement as they have entered into a regulated agreement with you.

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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First Draft of dispute letter. - comments welcome pls.

 

 

(Date)

(My address)

 

 

(Their address)

 

Thank you for your response dated [Date], my earlier formal request for a true copy of the original credit agreement for the above account under the Consumer Credit Act 1974 (Sections 77-79).

 

The documents you supplied are not a satisfactory response to my request;

(i)The most important documents are not clearly legible. (Your prior acknowledgement of this is also noted)

(ii)The Prescribed term relating to Credit Limit does not comply with the Act that it claims to be regulated by.

(iii)Nowhere on the front of the document is there any reference to remaining required prescribed terms and conditions that such an agreement must contain.

(iv)Without said reference, one must assume that these are unconnected documents and once again inadequate to satisfy your obligations.

 

Under the terms of the above Act, a creditor has 12 working days to provide the requested documents. This deadline has now passed and I have not received the requested documents from you.

 

As I am sure you are aware, an agreement that does not contain all of the prescribed terms, and/or is not signed by the debtor, is completely unenforceable & I therefore consider that this account is in dispute with immediate effect & it follows that all payments to this account are suspended forthwith.

 

 

Further, the implications of including terms that are incompatible with the statutory limits outlined within legislation, raise several serious questions, not least is whether such a company should be entitled to hold a consumer credit licence for committing such a clear breach.

 

I draw your attention to the legal requirement that a creditor is not permitted to take any action against an account whilst it remains in dispute. The lack of a credit agreement is a very clear dispute and therefore the following applies:

You must not demand any payment on this account, nor am I obliged to offer any payment to you.

You must not add any further interest or charges to this account.

You must not pass this account to any third party.

You must not register any information in respect of this account with any of the credit reference agencies.

You must not issue a default notice on this account

I hereby give you notice that if you proceed with any of the above actions, I will file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service.

 

As you are aware you are obliged to provide me with a true copy of my agreement as defined under Section 189 of the CCA 1974. I consider that you have failed to comply with my request for these documents.

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  • 2 weeks later...
This is a credit card isn’t it?

 

What was or is the credit limit on the statements?

 

yes, it is a credit card.

 

Initial agreement and credit limit were 30k (seen tinypic links above).

 

The Limit has never been anything other than 30k [and every statement states 30k as limit]

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I suggest you contact the OFT – this agreement cannot be regulated under the Consumer Credit Act 1974 because as you say it is outside of the financial limits imposed on the time.

To say it would be enforceable would be like saying there wasn’t a financial limit when clearly there was.

Why don’t you contact Bradley Say – I’m sure he would have an opinion on it – not sure he would give it without charging a fee though.

http://www.goughsq.co.uk/bradleysay.htm

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I suggest you contact the OFT – this agreement cannot be regulated under the Consumer Credit Act 1974 because as you say it is outside of the financial limits imposed on the time.

 

To say it would be enforceable would be like saying there wasn’t a financial limit when clearly there was.

 

Why don’t you contact Bradley Say – I’m sure he would have an opinion on it – not sure he would give it without charging a fee though.

 

http://www.goughsq.co.uk/bradleysay.htm

 

 

 

Thanks, I will do that tomorrow and see what I can find out.

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I was really interested to find this thread as my 2 daughters have a similar problem.

 

They took out a Northern Rock Together Mortgage. The mortgage was for £92,000 and the personal loan part was for £28,000 although it was presented to them as a 'Fixed Sum loan agreement regulated by the CCA 1974'

This was take out on the 17th November 2006 so clearly was not regulated by the 1974 CCA. I am trying to find out if the agreement has any validity?

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  • 2 months later...

Hi Rmart

 

The consequences for agreements "executed" on regulated paperwork differ between credit cards and loan agreements.

I suggest you subscribe to the more general thread I created

 

here:

http://www.consumeractiongroup.co.uk/forum/legal-issues/178390-credit-agreements-over-25k.html

 

as I will be updating it with more general information that will cover all types of agreements.

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  • 6 months later...

Hi Toto,

 

I'm interested to know what happened with your case.

 

I've read your other post and commented in regard to my own situation (just to add fuel to the fire)

 

Upon doing this I have noticed there could be 3 possible outcomes,

 

1. The agreement is continued as unregulated.

2. The agreement becomes regulated as the amount is inconsistent with a provision for the protection of the debtor and therefore a void term.

3. The agreement is void as it claims to be regulated but the regulations state the limit is exceeded.

 

Which of these did you argue and which, if any stood ground?

 

Thanks.

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