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    • Please can you avoid posting solid blocks of text. It is difficult for people to read especially when they are using a small screen such as a telephone. Well spaced and punctuated please. I hear what you say about the evidence – but do you have copies of it? And if so can we see it please. That's the point. We want to know what you have. As long as you have the evidence in your possession then you have some kind of control
    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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i emailed the suggested letter ,and will also mail a copy of it tomorrow i think im more angry and embarrassed (my friend is my work collegue i hope he doesnt say anything tomorrow to anyone) now than scared and panicky , i have to go to bed as i needd to be up very early and sort out my sons stuff in the morning ,meals clothes for him etc as my gf doesnt live here she is only visiting from canada and she wont be back till tomorrow .thank you for all your help .

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... I think im more angry ... now than scared and panicky ... as my gf doesnt live here ...

 

So, that'll be 'single parent family' to add to the list then. Glad you're more angry than scared. ;)

 

Best wishes and have a good restfull night.

Rae

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Hi,

Here is a Formal Complaint to the CEO of your council. As it is 2 A4 pages in length and contains formatting, it isn't possible to copy into a post. Please click on the MS Word document link.

You are not obliged to use it and feel free to amend as necessary. There may be some minor inaccuracies but I use the caveat that I can only draw on information posted in this thread...

Where [square brackets] are used, please delete and add the required information. The name of the CEO can usually be found on the council website or literature.

Replace XXX with the necessary data.

 

DO ensure you write 'private and confidential' on the envelope as there is a greater chance it will actually reach the CEOs PA.

Post it using signed for do not hand it in to a reception.

 

Hope it's ok - CEO complaints are always the most fun to write :)

 

Best wishes

Rae

vulnerable - CEO council complaint 11.doc

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he filled out the form when i run down to my friends house and left my gf here , i never signed thi inventory that he left .does levy mean items that he would have taken .if so

my sons tv he is blind and has a 38" plasma (not mine he saved his dla to buy it ) tv its the only size he can see even then he is 6" away from the screen,2 x reclining leather sofas,1 xwall cabinet with all my wifes antiques in them ,1 x tv cabinet , 1 x laptop 1 x grandfather clock (new style battery type belonged to my wife ) is that the levy .

i think all that would fetch more than the money he wanted to charge anyway.

Whoa!! the bailiff has over levied by the looks of it too. The whole purpose of a levy is to cover the cost of the bailiff fees and auction costs. His fees are totally wrong as well.

So basically the levy is invalid because he has listed your sons plasma TV.

The other items listed would more than cover the cost of the levy.

So invalid levy all you should be charged for is the one visit of £24.50.

I would be looking at getting back the extra that you paid, Which Im sure the bailiff would gladly give back NOT!!!!

Please get in touch with your local councilor, you can find their details on your councils website.

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There are a couple of other things that have sprung to mind.

 

1. With your sofas having been listed - a lot of auctions refuse to take items like these as there is a doubt of their being safe enough to sell because of fire safety regulations.

 

2. Don't hold your breath waiting for a quick response from the bailiffs.

 

PT

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PT - That's an excellent point!

 

I worked in the furnishing industry for 12years. All furniture containing fabric or foam MUST satisfy the relevant British Standard AND bear a label to that effect.

 

This document specificaly includes auctioneers as merchants subject to the regs.

 

http://www.bis.gov.uk/files/file24685.pdf

 

As the regs state, this applies to all fabric / foam bearing chairs, cushions etc...

 

EDIT - This is not the kind of 'technicality' bailiffs can ignore. Trading standards are not part of the 'gang' (bailiffs, police ,courts, barristers) and will do something about it.

 

To clarify - if you were to remove the compliance sticker from your soft furnishings, they cannot simply re-attach one, therefore they cannot sell it, therefore they cannot seize it!!!!!

Edited by Thegreenpimpernel
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PT - That's an excellent point!

 

I worked in the furnishing industry for 12years. All furniture containing fabric or foam MUST satisfy the relevant British Standard AND bear a label to that effect.

 

This document specificaly includes auctioneers as merchants subject to the regs.

 

http://www.bis.gov.uk/files/file24685.pdf

 

As the regs state, this applies to all fabric / foam bearing chairs, cushions etc...

 

EDIT - This is not the kind of 'technicality' bailiffs can ignore. Trading standards are not part of the 'gang' (bailiffs, police ,courts, barristers) and will do something about it.

 

To clarify - if you were to remove the compliance sticker from your soft furnishings, they cannot simply re-attach one, therefore they cannot sell it, therefore they cannot seize it!!!!!

Does that also mean that electrical items cannot be sold via auction unless they have been tested by a qualified electrician. It would be interesting to know.

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Does that also mean that electrical items cannot be sold via auction unless they have been tested by a qualified electrician. It would be interesting to know.

 

One of the reasons some houses will not accept electrical equipment, most will cut the plug or flex off and sell "as seen" or "not working" - command very low price and realistically not worth the trouble. Here is a rule from one house near to me.

 

"Electrical Items

By law all electrical items entered for sale must be tested to comply with Trading Standards legislation. The fee for this service is £3 (plus vat) per item. Any electrical items returned within 7 days of the auction by the purchaser as defective will be disposed of."

 

PT

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Hi all ,i just got in touch with the councillor (he is new to being a councillor tho) he has taken all my details and said he will look into it his name is colin jones was this right thing to do as he is new .

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oh ,and i used to be in the furniture trade and when the new regs came in it was illegal to stock and sell the old type ,also with fire regs you cant even keep them in a warehouse so resale is illegal even at auction .

unfortunatley( i think for me with bailiffs )these are 1 yr old so they could take and sell.

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levy fee £26.02

 

(a) where the sum due at the time of the levy does not exceed £100, £24.50;

(b) where the sum due at the time of the levy exceeds £100, 24.5% on the first £100 of the sum due,

4% on the next £400,

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I did notice how much he charged you need the breakdown of charges from the bailiff company before we can see whats going on

but at a guess the attendance removal fee if defo wrong and the levy fee should be £27.00 (they can round it up to the nearest £1)

we need to know the dates of attendance to attempt to levy distress to see if it has been charged on the same day as the levy fee

 

 

council tax ......................... .................£138.00

levy fee...................... ......................... £32.00

Attendance to attempt to levy distress .....£42.50

attendance removal.................. .............£160.00

 

 

I see your councillor is new to the job send him an e-mail with a link to this i think he is going to need it

 

http://www.herefordshire.gov.uk/docs/Enforcement_Agent_Charges.pdf

The Council Tax (Administration and Enforcement) Regulations 1992

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HW - Wow, didn't even cross my mind they could screw that one up!

 

its only be a fiver but its not his fiver and if he does this on every levy hes quids in and thats not on

 

I always check the levy amount is correct if its posted

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:mad:yeh good point they dont have labels anymore (just in case ):!: i phoned the council up and the woman in back office tried to tell me reasonable costs would explain the 372.00 ,i said since when has over 200 been reasonable ,nearly 3x as much as the debt.

she also threatened that unless council tax was paid this month then a liability order will be issued as i missed last month paying the previous years council tax .

Also i found out some really good news (not).

the reason my council tax benefit was dissalowed was that im a high earner ,makes me feel soooooo special and rich

grrrrr 16000 a yr is such a big amount

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Back office, Reasonable costs - that's because they don't know what they are on about, they never receive any basic training and probably earn less than you.

 

If it's any consolation that's what my council said about £355 for one visit.

 

One letter later - ALL the fees were removed.

 

The fees they are referring to 'head C - reasonable costs incurred' don't even apply in your case.

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she also threatened that unless council tax was paid this month then a liability order will be issued as i missed last month paying the previous years council tax .

and don't forget the 160 od quid that you paid in unlawful fees could have paid lasts months council tax :mad::mad::mad:

 

 

 

 

 

what bailiff company is dealing with this

 

If you don't want to say it on here can you PM me with it please (if you don't mind ) and if you don't mind and PM me can i have the name of the council also

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