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    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.   IMG_1475.pdf IMG_1476.pdf IMG_1477.pdf
    • Please will you upload your documents in PDF format in future. It is unhelpful to have them in word format and also word documents will carry personal details relating to you and your computer.
    • Thanks for letting us know that you had a conversation with someone – I sort of imagined that you might tell us what the conversation was – who said what to whom…
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MBNA/Restons claimform - old A+L Card **WON+COSTS**


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so steven as im in the same boat my hearing on the 15/06 will take 30 mins not the 3 hrs they have stated wasting court time ? PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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fairyblue, you should go to court armed with an expenditure list just as you would provide to cccs paypaln etc

 

If a ccj is awarded the court will use exactly the same formula as they do to work out what you can afford to pay all your unsecured creditors from the amount you have left each month.

 

if per chance you decide to pay off the full amount within one month of the ccj then it wont be recorded- after that it will appear on your credit file for 6 years and then disappear, paid or not!

 

there really is not much to fear from the court- the creditor often loses even if they win 9if you get my drift)

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Well REstons excel themselves again. They had until 4pm today to file and serve what was in court order. At 15.37hrs an email arrived with the Comms Log that I requested. Notwithstanding I did tell Barrister not to send emails and I have never given permission to be served in this way.

The reason for comms log was to see if Account had been terminated after the issue of 1st DN and prior to issue of 2nd.

Their solicitor had previosly refered to it in statement and produced Page 15 of it. That was under the old account number. Fortunatly they produced all the pages this time.

One thing to see is that it is 2 separate logs. One under the old account number and one under the new after it had been sent to MBNA, which was on 1/7/08 the day the first DN exprired.

 

Aslo Restons had all this evidence on 23/2/09 as that was date of print out

 

Now I think the comms log shows that the account was termniated as it shows letters sent to me for 50% settlement dated

9/7/08

10/7/08

4/8/08

2/9/08

18/9/08

 

See extract the Restons 'forgot' to disclose and also the 2 DN's to show account terminated prior to issue of 2nd DN

 

Also see further down

31/5/08 there is Charge Off

 

12/5/08. Note says they are selling debt !!!!

1st DN is correct date on 18/6/08

Then loads of strange entries then date of 2nd DN is 27/10/8 So can anyone help interpreting?

 

 

termination.jpg

P5.jpg

p4.jpg

termination2.jpg

 

:)

Edited by fairbyblue
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I need to file a defence by 19/6/09 so can anyone point me in the direction of a template. Is it a detailed statement or brief overview with the main points on that we can argue at out 5hr trial !!!

 

Thanks

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if you have at any time e mailed them then this in itself is permission fro them to e mail you

 

which is why i always advocate NEVER giving an e mail or fax address as they will do this to you at the last minute

 

if you must fax them use 141 to withhold the number

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FB, did they not send you a list of the code/abbreviations they use (cos they are supposed to).

 

It is my understanding that a charge off is where they write the amount off for tax purposes. Is that proof of terminating, I dont know. But if it was, then they terminated BEFORE they sent the 1st DN on 18/6.

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FB, did they not send you a list of the code/abbreviations they use (cos they are supposed to).

 

It is my understanding that a charge off is where they write the amount off for tax purposes. Is that proof of terminating, I dont know. But if it was, then they terminated BEFORE they sent the 1st DN on 18/6.

 

one could argue that if it isn't a write off then they are claiming tax releif on a debt they are still charging interest on!

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FB, did they not send you a list of the code/abbreviations they use (cos they are supposed to).

 

It is my understanding that a charge off is where they write the amount off for tax purposes. Is that proof of terminating, I dont know. But if it was, then they terminated BEFORE they sent the 1st DN on 18/6.

 

No They emailed just the comms log !!! So its all gibberish

 

The comms log show they sent letters with settlement figure on then reduced down to 50%.

 

Is it not right when the demand full payment the contract has ended?

Edited by fairbyblue
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the lender CANNOt claim the full amount of the account UNLESS they have terminated the agreement

 

therefore if you have a written demand to pay the full amount then the account is terminated!

 

So do you think that the letter sent in july and august saying 'short sett n offer and short settl 50% means they have demanded full amount

 

Any ideas what DCRI means?

 

termination.jpg

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no i dont- it sounds to me like what they are recording is having mailed you a letter offering to settle the debt at 50%

 

this is not termination- and in any event is usually not genuine - just a "come on" to entice you to telephone them

 

you need a termination letter or a written demand to pay the full amount of the account in some form

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you need to post it up

 

In the comms log dated 10/7/09

 

Also the amounts to rectify in both notices are the same. The amount would have changed if account still been alive as interest or payments recvieved would have been taken into account

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Hiya Fairbyblue,

 

I was sent my comms log before they even issued the N1 and until tonight when you posted yours i did not have a clue what it was unfortunately i have no code/abbreviations for it but i will go though it tomorrow and see what i can find.

 

Thanks Fairbyblue for putting me in the know.

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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In the comms log dated 10/7/09

 

Also the amounts to rectify in both notices are the same. The amount would have changed if account still been alive as interest or payments recvieved would have been taken into account

 

what i meant is that you need to post the letter itself so we can see what it says

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Hiya Fairbyblue,

 

I was sent my comms log before they even issued the N1 and until tonight when you posted yours i did not have a clue what it was unfortunately i have no code/abbreviations for it but i will go though it tomorrow and see what i can find.

 

Thanks Fairbyblue for putting me in the know.

 

Regards

 

PF

 

write to them with regard to the missing information and put them on notice that they have failed to fulfil their SAR obligations and you wish them to send all the information again(pro Bono) to ensure nothing else is missing

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Hi fb,

 

I wouldn't be too concerned about MBNA's use of initials (DCRI etc.) as you can make out from the dates in the Comms Log what has gone on with your account.

 

Your defence will be of a similar style of your Witness Statement.

 

As long as you oppose the claimants points and show deficiencies in their paperwork then you'll be fine...........remember you are a Litigant in Person not a legal secretary or solicitor.

Try not to go too clever on the legal jargon neither as you may have to explain it to a judge.

 

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as my case is similar to yous you can use and edit my defence if u wish PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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the lender CANNOt claim the full amount of the account UNLESS they have terminated the agreement

 

therefore if you have a written demand to pay the full amount then the account is terminated!

 

 

DD, so would a letter from a solicitor that actually states in the letter THIS IS A FORMAL DEMAND for the £full balance, mean that the account has been terminated. I dont want to hijack FBs thread but think this is a relevant question. Thanks

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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