A little help guys please

[shammy36]

Hi Ell-enn,

 

Just rang them and have been told they will look into it , and to try again later.

Just wondering if it would be a good idea to send it again today ?

 

Sham

[Ell-enn]

What date was it actually posted?

 

it may be that Royal mail are a bit slow in updating their records.

[shammy36]

Hi Ell-enn,

 

You may be right , it was posted on the 30 December.

 

I will try it in the morning to see if they have updated.

 

Regards Sham

[Bona]

Shammy who are you dealing with at GMAC

[shammy36]

Hi Ell-enn,

 

Just had confirmation that it was delivered on the 31 dec, there is a fault on their system and they are sending a copy of the sig by first class post.

 

Any thoughts on what to do now.

 

Kind regards

 

Sham

 

PS to answer bona , Every letter shes had back has come from a different dept. Well organised me thinks:evil: sham

[shammy36]

Hi ALL,

Another update,

 

She has had a duplicate letter the same as in post 47 this morning aking for budget sheets and bankstatements.

 

This does seem to be going around in circles.

 

I was wondering if it would be a good move to write to them again saying that if they would capatilise the arrears, and she did default again and they did take court action , a court would see that they had done all they could to help.

 

A bit of reverse physcology maybe ? ;-)

 

Any thoughts

 

Kind Regards

 

Sham

[Ell-enn]

OK, now is the time to take this higher - I think Bona has a contact for someone a bit further up the chain.

 

I'll contact her and ask

 

Back soon

 

Ell

[Bona]

have you contacted the person I said if so did you get a reply

[shammy36]

Hi Bona,

Yes i did , and got nothing back.

 

Regards Sham

[Bona]

Ive just tried her private number and its discontinued:( perhaps they have dispensed with her services :Dafter she paid me out:eek:

Will make a few enquiries

[shammy36]

Hi Bona ,

 

You Might be right , I mean how dare these employees try to help !!

 

Thanks anyway Bona ,just wondering how to reply to these duplicate letters:confused:

 

Regards Sham

[Bona]

give me 24hours and Il;l se what i can find out

[shammy36]

Hi All,

Sorry this thread has not had an update for so long but here it is.

 

They did take her to court (yesterday in fact) and i have to tell you the judge was fantasic !

 

He spent loads of time reading all the crap that they had sent her , shaking his head and tutting here and there, then the duty solicitor asked if he would consider norgan rules in this (suggested by me , all learned from cag:D).

 

He worked the norgan figure out at an extra £28 on top of her normal payment. much to the disgust of their solicitor who wanted another £260 a month on top of her payment ,or outright possession:eek: to which the judge replied "Dont be so foolish ":-D

 

All in all a great result for her , and a million thanks to ell-enn and bona for all their help in this long running saga

 

Kind regards sham

[Ell-enn]

Brilliant news Shammy - well done you for helping her out

[bennyowen]

Congratulations Shammy