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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      With regards to the letter of rejection, I found a template on line and used that. Please do let me know if anything needs changing.  Thanks
    • JCP190
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      By JCP190 · Posted

      Morning, So the finance company is Warrenties2000. I have just sent a copy of the rejection letter to them too. So now they have it as of today, and the Big Motoring World have it as of yesterday. We still have 2 days left out of the first 14 days. The report is not a report, it's an email thread which the mechanic forwarded on to us. it shows that he did send the email to Warranties2000, their reply, and then his reply to them. This is the email that Warrenties2000 have said they've not received. BMW said the diagnostic test usually costs £100 but they have offered to pay £70 of it as a good will gesture. We have told them over the phone that we're not paying any of it. We are 8 miles away from the dealership. We have had 8 days of use of the car and on the 9th day it went to the garage. The garage found the faulty battery and faulty gearbox about half an hour after we dropped the car off.  I've just messaged my husband to tell me who we got the finance from as I don't know. He handled everything with the car.  The extended warranty was £1800 over three years and that was with Nissan I think. My husband contacted the Nissan warranty people yesterday and he said they're raising a complaint on our behalf. I will check with my husband to see if he has cancelled the warranty, I'm sure he has but I will check. So update from yesterday. My husband has cancelled his car insurance as of Friday as the car is undrivable anyway. I'm going to the car today to get our other bits out if the boot.  I have enclosed the details you have all asked for. Thank you so so so so much.   Garage report.docx @ Car return none identify letter.docx
    • CydneyCoco
      Two day break at Widbrook Grange "luxury" hotel fell far from standards it was sold by.

      By CydneyCoco · Posted

      Only had a conversation with the duty manager when I complained.  They were fully booked the night we arrived but offered the room next door for the following night! The hotel is called Widbrook Grange, Bradstock on Avon.   Widbrook Grange - Country House Hotel in Bradford on Avon WWW.WIDBROOKGRANGE.CO.UK Discover Widbrook Grange, a Georgian country hotel in scenic Bradford on Avon, Wiltshire. Enjoy 19 cosy bedrooms. Book directly for exclusive rates     I will upload the photos shortly.

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Letter Sent

cymro1170
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cymro1170

cymro1170

Posted
Posted

This is my second post.

I have read the FAQ's section and couldn't find the answer.

I have sent my DPA off yesterday (15/03/06) to my branch via recorded delivery.

I only found out about the £10 charge a few minutes ago whilst reading the FAQ.

 

Do I send the letter again with a cheque for £10?

Is there a template letter for this?

 

Many thanks

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BankFodder

BankFodder

Posted
Posted

Sned it again

templates are in the library

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BankFodder

BankFodder

Posted
Posted

Well, the bank I suppose. Ask them

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rivendale0506

rivendale0506

Posted
Posted

well I sent mine on 3rd March have heard nowt......but have sent them a couple of reminders... next letter will be one telling them I have made an official complaint to the Information Commissioner... :wink:

Status:

 

Halifax - DPA sent 03/03/06.

Prelim Letter - Sent 27/03/06 ignored.

LBA sent 10/04/06 - Ignored

Moneyclaim filed - 26.04.06

Acknowledgement received 3rd May. Halifax state they intend to defend.

Halifax Settled in Full - 17 May 2006

 

If you've found this post helpful, I would be grateful if you could click on the 'Scales of Justice' button in the top right corner of this post.

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cymro1170

cymro1170

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well I sent mine on 3rd March have heard nowt......but have sent them a couple of reminders... next letter will be one telling them I have made an official complaint to the Information Commissioner... :wink:

 

Thanks for your reply.

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cymro1170

cymro1170

Posted
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Posted

Today I received a letter which reads...

 

ROLL NUMBER X/XXXXXXXX-X

DATA PROTECTION ACT DISCLOSURE REQUEST

 

Dear Mr XXXXXX

 

Thank you for your letter requesting information relating to your above account.

 

As your request is for specific data, it can be dealt with by HBOS on an informal basis and therefore I return your £10 cheque.

 

I have ordered statements to arrive at your home address within the next 2 weeks from 7th May 2003 to present day. In respect of any manual intervention on your account, I have ordered account reports to investigate this and will supply this information by 24th April 2006.

 

If you need any more information, please contact us.

 

Please quote the roll number on all correspondence, as it will help us give you a better service.

 

Yours sincerely

 

XXXX XXXXX

Manager

 

Is this letter a standard issue one to buy them more time?

I had requested statements from March 2003 as this is when the account was opened.

 

24th April 2006 is when their 40 days are up.

 

What do I do now - the cheque has been returned to me?

Do I send another letter?

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cymro1170

cymro1170

Posted
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Posted
ROLL NUMBER X/XXXXXXXX-X

DATA PROTECTION ACT DISCLOSURE REQUEST

 

Dear Mr XXXXXX

 

Thank you for your letter requesting information relating to your above account.

 

As your request is for specific data, it can be dealt with by HBOS on an informal basis and therefore I return your £10 cheque.

 

I have ordered statements to arrive at your home address within the next 2 weeks from 7th May 2003 to present day. In respect of any manual intervention on your account, I have ordered account reports to investigate this and will supply this information by 24th April 2006.

 

If you need any more information, please contact us.

 

Please quote the roll number on all correspondence, as it will help us give you a better service.

 

Yours sincerely

 

XXXX XXXXX

Manager

 

Is this letter a standard issue one to buy them more time?

I had requested statements from March 2003 as this is when the account was opened.

 

24th April 2006 is when their 40 days are up.

 

What do I do now - the cheque has been returned to me?

Do I send another letter?

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rivendale0506

rivendale0506

Posted
Posted

so they still have approx a month to respond?... if they don't respond after that you can report them to the IC.

Status:

 

Halifax - DPA sent 03/03/06.

Prelim Letter - Sent 27/03/06 ignored.

LBA sent 10/04/06 - Ignored

Moneyclaim filed - 26.04.06

Acknowledgement received 3rd May. Halifax state they intend to defend.

Halifax Settled in Full - 17 May 2006

 

If you've found this post helpful, I would be grateful if you could click on the 'Scales of Justice' button in the top right corner of this post.

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cymro1170

cymro1170

Posted
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Posted
so they still have approx a month to respond?... if they don't respond after that you can report them to the IC.

 

Thanks.

 

I'm wondering if they've sent the cheque back because they want to say that they didn't receive payment for the DPA request

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richardc

richardc

Posted
Posted

They have acknowledged your request and said they would do it FOC. If it comes to a complaint, send a copy of that letter with it.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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BankFodder

BankFodder

Posted
Posted

It looks very full and cooperative to me.

If they were all like this there would be very few problems.

 

Of course, let's hope that they are as good as their word.

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cymro1170

cymro1170

Posted
  • Author
Posted

Thank you both for your replies.

 

I've kept a copy of everything I've sent and received.

 

I have statements for March and April here - so won't be a problem working out the charges.

 

In respect of any manual intervention on your account, I have ordered account reports to investigate this and will supply this information by 24th April 2006

 

The 24th April 2004 is the 40 day for them to reply.

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mas101

mas101

Posted
Posted

You need to calculate the total charges that have been applied to your account during the last 6 years.

 

you can do this using the spreadsheet which will also calculate the 8% interest you can claim if you have to get as far as the small claims court.

 

Simply enter the details of the charges and the date incurred into the spreadsheet and it will calculate the total you are asking for.

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cymro1170

cymro1170

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You need to calculate the total charges that have been applied to your account during the last 6 years.

 

you can do this using the spreadsheet which will also calculate the 8% interest you can claim if you have to get as far as the small claims court.

 

Simply enter the details of the charges and the date incurred into the spreadsheet and it will calculate the total you are asking for.

 

Thanks for that!

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cymro1170

cymro1170

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I've been through my statements manually (will put the results in the spreadsheet later) and worked out that Halifax have charged me £446 in charges

 

On the last statement I have a problem though, the balance was -264.34(due to charges), interest was debited at 0.44p bringing the balance to -264.78.

 

Halifax paid in two lots of £264.78 and later reclaimed £264.78 bringing the balance to 0.00

 

There was an interest adjustment of 3.76 credited to the account and then debited on the same day.

 

Do I claim for £446 or some other amount?

 

I'm really confused now.

 

Thanks in advance

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cymro1170

cymro1170

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I've been through my statements manually (will put the results in the spreadsheet later) and worked out that Halifax have charged me £446 in charges

 

On the last statement I have a problem though, the balance was -264.34(due to charges), interest was debited at 0.44p bringing the balance to -264.78.

 

Halifax paid in two lots of £264.78 and later reclaimed £264.78 bringing the balance to 0.00

 

There was an interest adjustment of 3.76 credited to the account and then debited on the same day.

 

Do I claim for £446 or some other amount?

 

I'm really confused now.

 

Thanks in advance

 

full thread here

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