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Northern Rock late payment charges, claimable using bank templates?


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Hello everyone, first of all my apologies if the answer to this question exists on this (very comprehensive) site but I have failed to find it. I have recently motivated myself to get my charges back from my bank (LloydsTSB) and Credit Card issuer (Egg), letters to this effect are already in the post thanks in no small measure to the advice I've found here.

 

The next target on my list is my mortgage provider, Northern Rock, who hit me with £35 every time my direct debit doesn't complete (in fact, it works out at twice that as they try again, of course, later in the month). Should I use the same template as the one used for banks, or is there one specific to mortgage claims?

 

Many thanks :)

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